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Account creation mail was not sent #3716

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SHIBIKANTH opened this issue Aug 13, 2023 · 3 comments
Closed

Account creation mail was not sent #3716

SHIBIKANTH opened this issue Aug 13, 2023 · 3 comments
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@SHIBIKANTH
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Type(s) of account issue

I've been blocked by the anti-spam system

Summary

I tried creating jenkins account but unable to receive jenkins confirmation mail.
Hence tried multiple times and got stuck in account spam issue.

jenkins.io account username

shibikanth07_r

jenkins.io account email

shibikanth07@gmail.com

Which URL are you trying to login at?

account.jenkins.io/antispam

@SHIBIKANTH SHIBIKANTH added accounts triage Incoming issues that need review labels Aug 13, 2023
@MarkEWaite MarkEWaite removed the triage Incoming issues that need review label Aug 13, 2023
@MarkEWaite MarkEWaite self-assigned this Aug 13, 2023
@MarkEWaite
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The account that you've attempted to create does not exist on accounts.jenkins.io. The email address you referenced does not exist on accounts.jenkins.io. Please try again to create the account.

@MarkEWaite MarkEWaite removed their assignment Aug 13, 2023
@dduportal dduportal added this to the infra-team-sync-2023-08-22 milestone Aug 14, 2023
@dduportal dduportal self-assigned this Aug 16, 2023
@dduportal
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Hi @SHIBIKANTH, you already have an account shibikanth_r_07 registered with this email.

This account was already logged-in in your webbrowser session (or you have have password auto-filling) when you tried to create the second account shibikanth07_r => the system marked this as a Spam because it's a weird behavior (2 accounts with the same email).

I've triggered a password reset: you have an email in the mailbox shibikanth07@gmail.com with instructions (the email was ackonwledged by Google mail servers: if you don't have one, please check your spam folder or your emails triaging rules and retry to reset password).

@dduportal
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Closing as no answer from the reporter.

@dduportal dduportal closed this as not planned Won't fix, can't repro, duplicate, stale Aug 22, 2023
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