Could not open books with Kobo 2.5.1

[SlimShady0208]

Hi there,

I did update my Kobo Glo to 2.5.1 a few days ago. I am using your extenden Kobo driver (1.2.7) with Calibre 0.9.28. If I send a book to the reader, everything works fine on Calibre-side. The *.kepub file is placed on the readers storage. But if I try to open the book on Kobo Glo I am getting an error ("Oops! This document couldn't be opened - There might be a problem with the file..."). Do you know a fix for this issue?

Best regards,
SlimShady0208

[amfourie]

After my previous experience with the Kobo Glo update I decided I would never again connect it via the Kobo software or upgrade the firmware, unless something is broken!

[SlimShady0208]

Now I gave it another test. I just downgraded my Kobo Glo back to 2.4,0 (the FW I had before). Now I am not getting the error mentioned in my first post anymore. But now the Kobo freezes with a blank screen when opening the ebook. I do remember that I updated to Calibre plugin from 1.2.5 to 1.2.7 few days before. So something must be wrong with the plugin. Because when I disable the "Extended Features" everything works fine.

[jgoguen]

Please provide the debug log (details in the README) and if possible a link to the unmodified ePub file.

[jgoguen]

I'm going to close this for now, if you upgrade to the latest firmware and still have the same issue, post your debug log and re-open this.

[SlimShady0208]

Hey ... it's me again. As I updated my Calibre (0.9.30), Kobo Glo (2.5.2) and your Extended Driver (1.3.2.) I am facing this issue again. So here is the debug log:

calibre 0.9.30 isfrozen: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.4
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
Starting up...
Started up in 2.48 seconds with 192 books
Job: 1 Geräteinformationen erhalten started
DeviceJob: 1 Geräteinformationen erhalten done, calling callback
Job: 1 Geräteinformationen erhalten finished
Keine weiteren Informationen verfügbar.
DeviceJob: 1 Geräteinformationen erhalten callback returned
Job: 2 Liste der Bücher auf dem Gerät erhalten started
DEBUG: 0.0 KoboTouch:books - oncard='None'
DEBUG: 0.0 KoboTouch:books - oncard='None', prefix='I:'
DEBUG: 0.0 Kobo device: Kobo Glo
DEBUG: 0.0 Version of driver: (1, 3, 2) Has kepubs: True
DEBUG: 0.0 Version of firmware: (2, 5, 2) Has kepubs: True
DEBUG: 0.0 [u'series', True, True, True, False, True, False, False, False, True, False, u'', True, False, False, False, False, False, False, False]
DEBUG: 0.0 KoboTouch:books - set_debugging_title to ''
DEBUG: 0.0 KoboTouch:books - length bl=0
DEBUG: 0.1 KoboTouch:books - length bl after sync=18
DEBUG: 0.1 KoboTouch:books - reading device database
DEBUG: 0.1 Database Version=78
DEBUG: 0.1 KoboTouch:books - shelf list: [u'Die Chroniken von Siala', u'Die Zwerge', u'Die Dritte Macht', u'Vision Terrania', u'Das Lied von Eis und Feuer', u'Ein Fall f\xfcr Carl M\xf8rck, Sonderdezernat Q', u'Lincoln Rhyme Reihe', u'Die Tribute von Panem', u'Shades of Grey', u'HORROR', u'Robert Langdon']
DEBUG: 0.1 KoboTouch:books - query= select Title, Attribution, DateCreated, ContentID, MimeType, ContentType, ImageID, ReadStatus, ___ExpirationStatus, FavouritesIndex, Accessibility, IsDownloaded, Series, SeriesNumber, ___UserID from content where BookID is Null and ((Accessibility = -1 and IsDownloaded in ('true', 1 )) or (Accessibility in (1,2) and IsDownloaded in ('true', 1)) ) and not ((___ExpirationStatus=3 or ___ExpirationStatus is Null) and ContentType = 6)
DEBUG: 0.1 KoboTouch:books - about to sync_booklists
DEBUG: 0.1 USBMS: starting sync_booklists
DEBUG: 0.3 USBMS: finished sync_booklists
DEBUG: 0.3 KoboTouch:books - have done sync_booklists
DEBUG: 0.3 KoboTouch:books - end - oncard='None'
DEBUG: 0.3 KoboTouch:books - oncard='carda'
DEBUG: 0.3 KoboTouch:books - Asked to process 'carda', but do not have one!
DEBUG: 0.3 KoboTouch:books - oncard='cardb'
DEBUG: 0.3 KoboTouch:books - Asked to process 'cardb', but do not have one!
DeviceJob: 2 Liste der Bücher auf dem Gerät erhalten done, calling callback
DeviceJob: 2 Liste der Bücher auf dem Gerät erhalten callback returned
Job: 2 Liste der Bücher auf dem Gerät erhalten finished
Keine weiteren Informationen verfügbar.
Job: 1 Geräteinformationen erhalten finished
Keine weiteren Informationen verfügbar.
Job: 3 1 Bücher auf das Gerät laden:Schattenwanderer started
Device using plugboard epub KOBOTOUCHEXTENDED None
Setting metadata in: Schattenwanderer at: C:\Users\Manu\AppData\Local\Temp\calibre_9vmovr\4rikf4caltmpfmt.epub
DEBUG: 4.6 KoboTouchExtended:upload_books:Enabling extra ePub features for Kobo devices
DEBUG: 4.6 KoboTouchExtended:_modify_epub:Processing Schattenwanderer
DEBUG: 4.6 KoboTouchExtended:_modify_epub:Failed conversions will raise exceptions
Container:init:Got container path C:\Users\Manu\AppData\Local\Temp\calibre_9vmovr\wq_vot_kobo-driver-extended
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Found cover image id cover-image
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Setting cover-image
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/01_cover.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/02_impressum.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/11_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/12_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/13_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/14_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/15_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/16_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/17_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/18_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/19_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/20_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/21_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/22_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/23_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/24_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/25_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/26_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/27_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/28_text.xhtml
DEBUG: 5.7 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/29_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/30_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/31_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/32_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/33_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/34_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/35_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/36_text.xhtml
DEBUG: 5.8 KoboTouchExtended:_modify_epub:Processing HTML OEBPS/Text/advert.xhtml
DEBUG: 6.1 KoboTouch:upload_books - 1 books
DEBUG: 6.1 KoboTouch:upload_books - files= [u'C:\Users\Manu\AppData\Local\Temp\calibre_9vmovr\4rikf4caltmpfmt.epub']
DEBUG: 6.1 USBMS: uploading 1 books
DEBUG: 6.1 KoboTouchExtended:filename_callback:Path - Schattenwanderer - Alexey Pehov.epub
DEBUG: 6.1 KoboTouchExtended:filename_callback:New path - Schattenwanderer - Alexey Pehov.kepub.epub
DEBUG: 6.8 KoboTouch:upload_cover - path='I:\Pehov, Alexey' filename='Schattenwanderer - Alexey Pehov.kepub'
DEBUG: 6.8 filepath='I:\Pehov, Alexey\Schattenwanderer - Alexey Pehov.kepub.epub'
DEBUG: 6.8 KoboTouch:_upload_cover - filename='Schattenwanderer - Alexey Pehov.kepub' uploadgrayscale='False'
DEBUG: 6.8 KoboTouch:get_content_type_from_extension - start
DEBUG: 6.8 KoboTouch:get_content_type_from_extension - V2 firmware
DEBUG: 6.8 KoboTouch:_upload_cover - No rows exist in the database - generated ImageID='file____mnt_onboard_Pehov,Alexey_Schattenwanderer-_Alexey_Pehov_kepub_epub'
DEBUG: 7.1 USBMS: finished uploading 1 books
DeviceJob: 3 1 Bücher auf das Gerät laden:Schattenwanderer done, calling callback
DeviceJob: 3 1 Bücher auf das Gerät laden:Schattenwanderer callback returned
Job: 4 Metadaten zum Gerät senden started
DEBUG: 7.3 KoboTouchExtended:sync_booklists:Setting ImageId fields
DEBUG: 7.3 KoboTouchExtended:sync_booklists:done setting ImageId fields
DEBUG: 7.3 KOBO: started sync_booklists
DEBUG: 7.3 KoboTouch:update_device_database_collections - oncard='main'
DEBUG: 7.3 KoboTouch:update_device_database_collections - set_debugging_title to ''
DEBUG: 7.3 KTCollectionsBookList:get_collections - start - collection_attributes= [u'series']
DEBUG: 7.3 KTCollectionsBookList:get_collections - collection_attributes= [u'series']
DEBUG: 7.3 KTCollectionsBookList:get_collections - end
DEBUG: 7.7 KoboTouch:update_device_database_collections - category='Read' books=7
Job: 3 1 Bücher auf das Gerät laden:Schattenwanderer finished
Keine weiteren Informationen verfügbar.
DEBUG: 8.2 KoboTouch:update_device_database_collections - end for category='Read'
DEBUG: 8.2 KoboTouch:update_device_database_collections - category='Shades of Grey' books=3
DEBUG: 8.2 KoboTouch:update_device_database_collections - end for category='Shades of Grey'
DEBUG: 8.2 KoboTouch:update_device_database_collections - category='Das Lied von Eis und Feuer' books=10
DEBUG: 8.3 KoboTouch:update_device_database_collections - end for category='Das Lied von Eis und Feuer'
DEBUG: 8.3 KoboTouch:update_device_database_collections - category='Im_Reading' books=1
DEBUG: 8.3 KoboTouch:update_device_database_collections - end for category='Im_Reading'
DEBUG: 8.3 KoboTouch:update_device_database_collections - category='Die Chroniken von Siala' books=1
DEBUG: 8.3 Do not know ContentID - Title="Schattenwanderer"
DEBUG: 8.3 KoboTouch:get_content_type_from_extension - start
DEBUG: 8.3 KoboTouch:get_content_type_from_extension - V2 firmware
DEBUG: 8.4 KoboTouch:update_device_database_collections - end for category='Die Chroniken von Siala'
DEBUG: 8.4 KoboTouch:update_device_database_collections - managing bookshelves and series.
DEBUG: 8.5 KoboTouch:update_device_database_collections - Number of series set=1 Number of books=14
DEBUG: 8.5 KoboTouch:update_device_database_collections - Finished
DEBUG: 8.5 USBMS: starting sync_booklists
DEBUG: 8.6 USBMS: finished sync_booklists
DEBUG: 8.6 KOBO: finished sync_booklists
DeviceJob: 4 Metadaten zum Gerät senden done, calling callback
DeviceJob: 4 Metadaten zum Gerät senden callback returned
Job: 4 Metadaten zum Gerät senden finished
Keine weiteren Informationen verfügbar.

[jgoguen]

There's no exception in this log, so the conversion and transfer didn't fail badly. Are you able to post a link to the book? Either the original ePub or the converted KePub should be fine.

[SlimShady0208]

Thanks for your reply again. But for now my problem is solved. I found a hint by someone with similar problems. He recommended to do a factory reset on Kobo Glo. I did reset my device and the error is gone. So you could leave this issue closed. ;)