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Microphone mute not working #12960

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zeynepbasaranaksu opened this issue Feb 24, 2023 · 4 comments
Closed

Microphone mute not working #12960

zeynepbasaranaksu opened this issue Feb 24, 2023 · 4 comments
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@zeynepbasaranaksu
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Hello everyone,

A user who participated in the meeting via desktop opens his camera and microphone after joining the meeting. We can see the information that the tracks have been added. After approximately 45 minutes, the user wants to mute the sound. Although he sees his own voice muted, he receives the information that the voice is transmitted to other meeting participants.

When I examine it, I can see the following log;

Mute LocalTrack3,audio: true

However, we saw from the logs that the TRACK_MUTE_CHANGED event was not triggered and the presence message was not sent at the same time.

He also stated that the problem was fixed when the user exited the meeting and re-entered.

According to my investigations, the promise.then inside the _setMuted function on the lib-jitsi-meet side may not have worked.

A few more users reported the same problem. The situation also occurred in the windows desktop application. It is not always a repeatable situation.

How could this happen? Have you encountered a similar situation before?

Requesting your help and guidance
Thanks

  • Jitsi Meet version: 8044
  • Operating System: MacOs
  • Browser / app version: Desktop app / 8044
@saghul
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saghul commented Feb 24, 2023

I'm not aware of such an issue in recent times... any chance you could grab some logs?

@zeynepbasaranaksu
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mute-logs.txt
There are some console logs here.

@jitsi jitsi deleted a comment from piyush09-05 Mar 21, 2023
@jitsi jitsi deleted a comment from B1TSH3LL Mar 21, 2023
@Joy1654
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Joy1654 commented Apr 7, 2023

@zeynepbasaranaksu claim

@github-actions
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github-actions bot commented Jun 7, 2023

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@github-actions github-actions bot added the stale label Jun 7, 2023
@github-actions github-actions bot closed this as not planned Won't fix, can't repro, duplicate, stale Jun 18, 2023
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