No video and audio when 3 or more participants joining

[pramod279]

Description:

After integrating the latest Jitsi Meet SDK, Audio and Video stop working when 3 or more Participants join the meeting. My Video and Sound were "ON" while the other participants' video and mic which were "ON" went off and they were not able to participate in the meeting.

Steps to reproduce:

1. Start a meeting
2. Join meeting with 3 or more participants
3. Already joined participants Video & Audio stops working,

Expected behavior:

Need to see and hear the Audio & Video of all the attendees.

Actual behavior:

Only my Audio & Video is working, rest of attendees Audio & Video stops working when 3rd participant joins the meeting.

Server information:

• Jitsi Meet version:
• Operating System:

Client information:

• Jisti Meet Release Version: Version 8.1.0 and above
• Operating System: Android & iOS Apps (All Versions)

Additional information:

We are using Jitsi SDK to use this feature.

[saghul]

What server are you connecting to and what versions are being used?

[pramod279]

@saghul We are using the latest Jitsi SDK Version 8.6.0. We are taking a build and integrating it within our Android & iOS applications to use the feature.

[saghul]

I meant the server side components.

[pramod279]

We are using the same v8.6.0. We will recheck this from our side once again. Thanks

[saghul]

There is no v8.6.0 on the server, it follows a different versioning.

What server do you connect to?

[mmilicrga]

We had this issue reported to us recently as well. When 3 or more participants join then audio and video stop working

[saghul]

Unless you provide logs we cannot help you.

[hjldev]

I also encountered the same issue when deploying Docker image version stable-9111. Two people participate in meetings normally, but when there are more than three people, the video cannot be seen, and there are no errors on the console

[kamleshboi69]

actually today i installed jitsi meet through docker and the image is unstable one (latest version) of jitsi meet and when 2 participants join it shows the video and audio but when three participants join it shows no audio and video

[saghul]

Just to double check I updated one of my servers from 8922-1 to 9111 and it worked just fine. I then updated to today's unstable, just to be sure. Same thing, it works for me.

Sure enough, there are many moving parts here, so you need to helps us help you.

So please, if you have problems share logs, as I've asked before. "Me too" doesn't help at all debug your issue.

[kamleshboi69]

ok i checked my console logs and i found this everytime same error repeated
BridgeChannel.js:393 2024-01-15T20:57:47.484Z [modules/RTC/BridgeChannel.js] <e.onclose>: Channel closed: 1001 endpoint closed
BridgeChannel.js:393 2024-01-15T20:58:04.939Z [modules/RTC/BridgeChannel.js] <e.onclose>: Channel closed: 1001 endpoint closed
BridgeChannel.js:393 2024-01-15T20:58:22.310Z [modules/RTC/BridgeChannel.js] <e.onclose>: Channel closed: 1001 endpoint closed
2024-01-15T20:58:39.757Z [modules/RTC/BridgeChannel.js] <e.onclose>: Channel closed: 1001 endpoint closed
2024-01-15T20:58:57.186Z [modules/RTC/BridgeChannel.js] <e.onclose>: Channel closed: 1001 endpoint closed

Tell me if you need anything else

[kamleshboi69]

here this is my .env file and docker-compose.yml file
docker-compose.gz
env_.gz

[saghul]

On your env file you have:

PUBLIC_URL=https://192.168.1.3:8443

Note using private IPs will only work for testing.

You should have JVB_ADVERTISE_IPS=192.168.1.3 too. See: https://jitsi.github.io/handbook/docs/devops-guide/devops-guide-docker#running-behind-nat-or-on-a-lan-environment

[kamleshboi69]

can you atleast tell how to add plugins in etherpad.yml and configure it