4K Movie Posters Disappear or Do not Complete the Scan

[russellmoran99]

@jkirkcaldy Hey man, appreciate all the hard work. I've had an issue for a while and decided to manually "fix it" but now it's messing up more and more often. The problem is when it's scanning my 4K movie libraries and it finds a new movie, it will some times work, sometimes it leave me with half a picture and sometimes it's blank.

My previous fix would be go to edit the poster and change it to a 4K version. Sometimes it would stay, sometimes it would revert back to a black empty poster or half a scanned poster. See screenshots attached. Thanks for any help


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[bhoffmann84]

I am experiencing the same problems.

Some posters return to blank even after manually selecting a version with 4K banners. Some only show half the image.

I´m running plex-utills as a docker container on unraid (all latest versions). It worked fine until a few months ago and is seemingly getting worse.

[russellmoran99]

@jkirkcaldy @bhoffmann84 Same setup here. Unraid on all latest versions and it worked great as until a few months ago.

[russellmoran99]

@jkirkcaldy I have not seen him on in a while. Does anyone know if he is ok?

[minititof]

Pretty much the same issue, new movie posters are almost always incomplete.

I am running the app in a docker container

[jkirkcaldy]

working on a fix now

[russellmoran99]

I’m glad you are back.  Is everything ok?  

[jkirkcaldy]

All good. Work just got super busy for a while.

[adznon]

Having the same problem, also same setup. Docker in UNRaid,

Mine also stops at a certain point again not going through all the movies I have.

[mallen012]

Any updates here, seems I am getting more of the same issue as above.

[jkirkcaldy]

Testing a fix for this now.

Changed the way that posters are downloaded. The script should also check the posters are valid before adding banners and then once again before uploading them.

[tchirou]

Hello
Would you have any ETA about the fix going into the master branch ?
Many thanks

[jkirkcaldy]

I'm testing it still. There are some big updates coming that should hopefully make it better for everyone.

No definitive ETA yet but It's close

[jkirkcaldy]

Should be solved now.