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Maturity Models

Maturity Models

A maturity model is a business tool used to assess people/culture, processes/structures, and objects/technology.

See https://en.wikipedia.org/wiki/Maturity_model

Maturity model examples

We welcome examples of maturity models. If you know of a maturity model, please let us know by by creating a GitHub issue and/or a pull request.

Maturity model levels

A maturity model typical has sequential levels.

For example, a maturity model can have levels 1-3, generally corresponding to these meanings:

  • 1. Basic
  • 2. Intermediate
  • 3. Advanced

For example, a maturity model can have levels 0-5, generally corresponding to these meanings:

  • 0. None, Never, Negligible, Not Applicable
  • 1. Initial, Informal, Implicit, Irregular, Inconsistent, Individual-usage.
  • 2. Developing, Describing, Duplicating, Department-usage.
  • 3. Standardizing, Specifying, Scaling, Service-oriented, Segment-usage
  • 4. Managing, Measuring, Mainstreaming, Mission-oriented, Mass-usage
  • 5. Optimizing, Orchestrating, Ongoing, Opportunity-oriented, Organization-usage

Maturity model process perspectives

P3M3® describes process perspectives. These can be assessed at all maturity model levels.

  • Control Management: how well the organization maintains control of the initiatives currently ‘in flight’.
  • Benefits Management: how well the organization defines, tracks and ensures achievement of performance improvement from the investment.
  • Financial Management: how well the organization manages and controls the investment through business cases and budgetary control.
  • Stakeholder Management: how well the initiatives engage with and communicate with the external environment to minimize the negative implications engagement can achieve.
  • Organizational Governance: how well the organization controls the initiation and alignment of its investments with the corporate strategy.
  • Risk Management: how well the organization focuses on and mitigates the impact of threats and the leveraging of opportunities.
  • Resource Management: how well the organization develops its own talent and utilizes the opportunities from the supply chain to overcome peaks and troughs.

Top-down vs. bottom-up

Two approaches for designing maturity models exist:

  • Top-down approach: a fixed number of maturity stages or levels is specified first, then corroborated with characteristics (typically in form of specific assessment items) that support the initial assumptions about how maturity evolves.

  • Bottom-up approach: distinct characteristics or assessment items are determined first, then clustered in a second step into maturity levels to induce a more general view of the different steps of maturity evolution.

Rebuttals to maturity models

Related assessment metrics