Device regularly looses meter connection (requiring permanent calls with utility company); is this normal?

[segdy]

My device regularly looses connection to the meter. The top LED (with the chain) is off. I feel this happens often (but by far not always) when power is cut to the device but I am not sure if there is really a correlation.

This is extremely annoying and makes the energy tracking quite unreliable.
I call the utility company (PG&E), tell them MAC and install code and they "re-provision" the device. Then it works immediately again. But this has happened at least ten times in the past half year that I had the device.

Is this normal / am I the only person experiencing this?

Can it be related to the custom firmware?

[joshtbernstein]

@segdy I had this happen when I first got my device. My utility company got it connected after multiple tries, but it disconnected after a few hours. I had to do a reset using the reset hole on the front to get it linked up. I've not tried this software yet, but just thought I'd share in case it helps you figure things out.

[thardie]

I'm also with PG&E. I have these types of devices from 3 different manufacturers and 2 electric meters. I have a Universal Devices, one of these Emporia Vue, and 2 rainforrests. All devices are within 15 feet of the meter with 1 wall between. They all disconnect from my main meter on average every 6-12 months. I've even had the utility replace the meter. My second meter is rock solid. Been connected for many years.

My main meter has a NEM program (so I can backfeed with solar). I'm convinced there is someone at PG&E (Or Silver Spring networks, who PG&E contracts to do all their smart meter stuff) who messes with these things from time to time and breaks them. It's very frustrating.