[Bots/Files] Read file attachments from bots

[jstanden]

No description provided.

[Hildy]

I assume this would carry along with it the ability to look at attachment properties (e.g file size); there's a customer that wants to have a custom field on a ticket showing the cumulative attachment size.

[jstanden]

You should be able to read the size from attachment records now. If that's not in the model we could add it. This issue was specific to parsing the raw file content.

[beatbesmer]

We're interested too. To know the origin message to which a bounce is referring to, we need to read the content of the attached original- message (.txt). Some bounces, we'd like to reject directly, so it would be useful to have this "read file attachments" also in the "filter incomming message" behavior available

[jstanden]

Hi @beatbesmer! Agreed, that would be very useful.

Reading the file contents from a bot action would be easy -- we just need to make sure to respect privacy/permissions based on the actor (worker, bot). For that reason, we can't just add an expansion key like content in the dictionaries for attachments.

This request comes up a lot for many interesting workflows (vCard->contact, iCalendar, etc).

We'll get it implemented.

[beatbesmer]

Just another case, which could profit of this function:
Customers transmit many original Mail messages as attachment, where we've to read some Debugging IDs (a header value) of the Mails (to Report false / positive or non-tagged Spam for example to the developer of the Scanner used). Currently we've to open and extract this value from every Single attachment manually. A bot could read them all at once easily. So we're looking forward to 10.0

[jstanden]

Implemented in 10.2!