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Events not syncing with Google #735

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Cliker01 opened this issue Mar 25, 2024 · 10 comments
Closed

Events not syncing with Google #735

Cliker01 opened this issue Mar 25, 2024 · 10 comments

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@Cliker01
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Cliker01 commented Mar 25, 2024

Hi,

I have had this issue for quite some time and have never been able to figure out how to fix it. whenever i receive a calendar invite and I accept it, it rarely syncs to Google Calendar. I sometimes it work, but rarely. I have tried to remove and re-add the calendars but no luck.

Any suggestions?

On another note is there a way to select which calendar to save the invite and can you export as an ics as I currently have to manually export to copy details to google

@wtstine
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wtstine commented Mar 27, 2024

I have a similar problem. TB, ver 115,9.9.0, simply stops syncing. Nothing I do will cause it to sync short of unsubscribing and then resubscribing to the calendar.

@kewisch
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kewisch commented Apr 19, 2024

Can you check the main readme on enabling debugging and add some debug logs here?

@kewisch kewisch added the needinfo Need more information label Apr 19, 2024
@Olen
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Olen commented Apr 21, 2024

Seeing the same issue.
Wanted to add some debug logs here, but I can't find it. There is no "Options" as far as I can see.
But I did find developer tools, and looked at console output. But that is empty.

I tried to reload the extension, and that refreshed the calendar again, but did not really give much information...

@github-actions github-actions bot removed the needinfo Need more information label Apr 21, 2024
@kewisch
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kewisch commented Apr 24, 2024

You need to set the advanced preferences, otherwise the error console will be empty. With Options I mean the Thunderbird Preferences.

@kewisch kewisch added the needinfo Need more information label Apr 24, 2024
@Olen
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Olen commented Apr 25, 2024

Found it.

Attaching the log, but it does not tell much. No errors at least.

I noticed that several events in the calendar was missing, or had old timestamps (events that have been moved to a different time).

Just to summarize what the log shows:

11:09:41 - I tried a "Synchronize" on the google calendar.

This did not update any of the calendar entries

11:10:30 - I tried to add a new event to the calendar to verify if that works, and if it would refresh anything.

The event was successfully added, and I could see it on another device.

I then removed the event from another device, and synced it to make sure the entry was properly removed from the Google calendar.

11:11:25 - I ran a new "Synchronize" in Thunderbird, but the deleted event is still visible, and the other events that I know is changes was not updated.

console-export-2024-4-25_11-11-48.txt

@github-actions github-actions bot removed the needinfo Need more information label Apr 25, 2024
@Olen
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Olen commented Apr 27, 2024

A quick way to sync (but it does not fix the problem, as it just sync once) is to go to
Tools -> Add ons -> Provider for Google Calendar. Turn the little "Addon enbaled"-switch off. Just Cancel the popup that asks you to unsubscribe the calendar(s).
You can then turn the switch on again, and it will sync (once).

It is at least easier than to restart Thunderbird or unsubscribe and subscribe again.

@claireratigan
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Just chiming in to say I also have been having this problem for a long time, definitely started before January

@Olen
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Olen commented Apr 30, 2024

Isn't this the same as #498 ?

@kewisch
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kewisch commented Jun 12, 2024

If you could give it a try with the new version and confirm it is or is not #498 I'd appreciate. The logs do seem to suggest your sync got stuck, after the "Performing playback operation..." messages, there should be a "Doing changelog based sync for calendar ..." and end with "New sync token for ... is now ...".

@kewisch kewisch added the needinfo Need more information label Jun 12, 2024
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It looks like we haven't heard back on this issue, therefore we are closing this issue. If this problem persists in the latest version of Thunderbird and the Provider for Google Calendar, please re-open this issue.

@github-actions github-actions bot removed the needinfo Need more information label Jul 13, 2024
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5 participants