Hello there!

• 🌱 My travels across 14 countries have enriched my adaptability, cultural sensitivity, and global perspective, making me adept at navigating diverse settings and collaborating with multi-cultural teams. Beyond coding, I’m profoundly passionate about teaching programming to underprivileged students in Ghana.

• ⚡ Over a span of 7 weeks, I’ve mentored 18-20 students, continually witnessing their progression and success.

• ⚡ I pride myself on being a dependable team player, always committed to meeting deadlines. Furthermore, I have a comprehensive grasp of version control using Git and GitHub, coupled with my expertise in AWS deployment with CD/CI.

• 🔭 With my mix of technical knowledge, world experience, and commitment to community empowerment, I’m prepared to be a pivotal asset to any team.

Aug 2023 - Oct 2023 | Cleveland, Ohio

• Engaged in support for Key's computer platforms across various locations.
• Contributed to individual projects ensuring they remain within scope, budget, and timeline.
• Tracked and managed corporate IT assets throughout their lifecycle.
• Installed and maintained a range of desktop applications and Provisioned apps via Microsoft System Center Configuration Manager (SCCM).
• Supported various desktop and mobile operating systems.
• Delivered top-notch customer service to Key's internal teams.
• Facilitated effective communication with end users.
• Set up, maintained, and troubleshot both Microsoft Windows and Apple MAC OS systems.
• Ensured timely resolution of assigned tickets as per Service Level Agreements (SLA).
• Implemented industry-standard IT practices and procedures.
• Adhered to and executed tasks based on documented guidelines.
• Prioritized clear communication and attentive listening.
• Collaborated closely with the team and ensured clear documentation.
• Continuously adapted and learned new processes and techniques.

Mar 2023 - May 2023 | Cleveland, Ohio

• Engineered a Python script for data extraction and reorganization into CSV format, enhancing the city's data analysis process.
• Integrated an automatic email reminder feature for system reliability.
• Automated daily server command routines using Python's Paramiko library, streamlining network security operations.
• Co-developed a web-based application to visualize the architecture of the Public Safety Department's data center.

Nov 2022 - Dec 2022 | Cleveland, Ohio

• Developed an internal equipment ordering application that optimized operational efficiency for CPL workers.
• Conducted a website performance review, identifying bugs and improving SEO and functionality.
• Worked with low-level programming languages to write efficient code, optimizing the performance of critical applications.

Mar 2019 - Oct 2022 | Cleveland, Ohio

• Oversaw a team of 15 safety and cleaning ambassadors, ensuring task completion and auditing daily activities.

• Conducted employee evaluations and provided insights on enhancing productivity during management meetings.

• Played a pivotal role in improving employee retention rates, thereby increasing the company's annual performance report rate by 30%.

• 📫How to reach me:

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