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request_tracker.py
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request_tracker.py
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import rt
import salt.runner
def get_rt_pillars():
opts = salt.config.master_config('/etc/salt/master')
runner = salt.runner.RunnerClient(opts)
pillar = runner.cmd('pillar.show_pillar')
return(pillar)
def connect_to_rt():
rt_pillars=get_rt_pillars()
uri = rt_pillars['rt']['uri']
username = rt_pillars['rt']['username']
password = rt_pillars['rt']['password']
tracker = rt.Rt(uri, username, password)
tracker.login()
return tracker
def check_if_a_ticket_already_exist(subject, tracker):
id=0
for item in tracker.search(Queue='General'):
if (item['Subject'] == subject) and (item['Status'] in ['open', 'new']):
id=str(item['id']).split('/')[-1]
return id
def create_ticket(subject, text):
tracker=connect_to_rt()
if check_if_a_ticket_already_exist(subject, tracker) == 0:
ticket_id = tracker.create_ticket(Queue='General', Subject=subject, Text=text)
else:
ticket_id = check_if_a_ticket_already_exist(subject, tracker)
update_ticket(ticket_id, text, tracker)
tracker.logout()
return ticket_id
def update_ticket(ticket_id, text, tracker):
tracker.reply(ticket_id, text=text)
return ticket_id
def change_ticket_status_to_resolved(ticket_id):
tracker=connect_to_rt()
tracker.edit_ticket(ticket_id, Status="Resolved")
tracker.logout()
return ticket_id
def attach_files_to_ticket(subject, device_directory):
rt_pillars=get_rt_pillars()
junos_commands = rt_pillars['collect_show_commands']
tracker=connect_to_rt()
ticket_id = check_if_a_ticket_already_exist(subject, tracker)
for item in junos_commands:
file_to_attach='/var/cache/salt/master/minions/' + device_directory + '/files/tmp/' + device_directory + '/' + item['command'] + '.txt'
tracker.comment(ticket_id, text='file "' + item['command'] + '.txt" attached to RT using SaltStack', files=[(file_to_attach, open(file_to_attach, 'rb'))])
tracker.logout()
return ticket_id