Impact on the *user base*, not just one user?

[carols10cents]

In section 9.3.6 about defect impact, what do you think about discussing assessing/mentioning the impact to the user base as a whole, rather than just the impact to one user? That's definitely influenced my bug triaging-- are we talking 1 user, 10 users, IE users, all the users in the most important customer, users who log in more than once a week, etc?

[laboon]

A very good point! Will add something now.