Web application intended for IT companies and their clients, which combines the ITIL change management process and one of the most important ITIL functionalities - service desk. Service desk workers can answer customer questions and react in case of problems or incidents. If it is a more serious problem, it is forwarded to the developers and the change manager, who can record work on each of the individual changes. More details about the application can be found in Documentation.
- Beglerović Vildana
- Beglerović Vedad
- Buturović Lejla
- Fejzić Adna
- Rovčanin Nejra