Wrong Device Status: SW=6e00, EXPECT=9000, MASK=ffff

[NullVoxPopuli]

error:

2019-03-09 15:17:10.351	    7f9d2b82c7c0	ERROR	device.ledger	src/device/device_ledger.cpp:319	Wrong Device Status : SW=6e00 (EXPECT=9000, MASK=ffff)

I just installed the Monero GUI app (0.14.0.0)

I got the error both with the Monero app open and closed.

Ledger Live works fine.
I even uninstalled and re-installed the Monero app on my ledger.
(though, when re-installing, apparently I didn't have enough space, so I also uninstalled another app)

after re-installing, and trying both new/restore wallet, same error.
opening the Monero app, and I get this error:

2019-03-09 15:25:13.541	    7f9d2b82c7c0	ERROR	device.io	src/device/device_io_hid.cpp:82	Unable to enumerate device 11415:11415: NULL device

I even tried re-plugging-in the ledger.

I'm using:

• Ubuntu 18.04
• Ledger Nano S

[NullVoxPopuli]

Apparently the Restore Height is not optional.

I used: 1765000

[jaapio20]

I have the same problem. How did you come to a solution?

[krtschmr]

so what's the fix?

[RieGo]

same problem here. both with nano s and nano x
anyone found a solution yet?

[nandesco]

just simple,open monero gui 0,14 with administrator privileges. Works like a charm!

[cslashm]

This is very strange, 6e00 means

• either your Monero app is not launched
• either Live runs: close it, and restart MoneroApp
• or you have a mismatch version between Nano App and Monero client

[TheHeroBrine422]

You might need to update the monero app on your ledger. Mine was out dated (I think 1.1.x) and when i updated the firmware of my ledger and the monero app it worked.

[krtschmr]

i can add: i had to update twice.
did first (to an older version?) , then there was no more update available. restarted everything and then there was another update. after installing the second one, the ledger was working as expected