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Status Sync from ERPN to WC. Orders marked complete regardless of the status in ERPN #53

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thomasoceguera opened this issue Aug 26, 2021 · 1 comment

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@thomasoceguera
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Is it possible to have a status mapping?

I.E.
ERPN = WC
to deliver and bill = Processing
to deliver = Processing
to bill = Processing
Complete = Complete
Cancelled = Cancelled
On Hold = On Hold

At the moment we process the order in ERPN and then update the WC store. The default sync immediately marks the WC order as complete regardless of status in ERPN. As the sync process happens hourly, this falsely informs the customer that their order has been processed when it hasn't even been looked at by the sales team.

I am open to sponsoring this change.

@lasalesi
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The WC status is used to flag orders for import. We would have to define a robust set of stati; looking at the fact that currently a high number of users complain that the integration is too complex for them to configure, maybe this is not too easy...

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