Software Manager randomly crashes when launched

[Odyseus]

Hello, everybody.

I'm experiencing random crashes every time I launch the Software Manager. There are several people also reporting the same crashes on different desktop environments in this forum topic.

When launched from a terminal, and the Software Manager opens normally, I see this output on the terminal:

$ gksu mintinstall
Vector smash protection is enabled.
add_categories took 141.503 ms
build_matched_packages took 0.173 ms
add_packages took 4948.597 ms
add_reviews took 1127.644 ms
__init__ took 8287.479 ms
show_category took 51.042 ms
OpenJDK Runtime Environment (build 1.8.0_91-8u91-b14-3ubuntu1~16.04.1-b14)
OpenJDK 64-Bit Server VM (build 25.91-b14, mixed mode)
Killed

When the Software Manager crashes, I see this output on terminal:

$ gksu mintinstall
Vector smash protection is enabled.
add_categories took 0.835 ms
build_matched_packages took 0.173 ms
add_packages took 4936.035 ms
add_reviews took 1043.324 ms
__init__ took 6585.918 ms
OpenJDK Runtime Environment (build 1.8.0_91-8u91-b14-3ubuntu1~16.04.1-b14)
OpenJDK 64-Bit Server VM (build 25.91-b14, mixed mode)
Segmentation fault

And this error in /var/log/syslog:

kernel: [18204.752748] mintinstall[31485]: segfault at 8 ip 00007f91d72d581d sp 00007ffee6d28160 error 4 in libGL.so.340.96[7f91d7227000+c7000]

My system information

• Operating System: Linux Mint 18 Cinnamon 64-bit
• Cinnamon Version: 3.0.7
• Linux Kernel: 4.4.0-21-generic
• Processor: AMD Phenom(tm) II X4 955 Processor × 4
• Memory: 6.8 GiB
• Hard Drives: 1936.6 GB
• Graphics Card: NVIDIA Corporation G94 [GeForce 9600 GT]

[Prsman]

I am having the same problem with a twist. If I launch Software Manager from the terminal, it will start.
The terminal will hang after the _init_took x - line is displayed. After I close Software manager I get the OpenJDK line with killed at the end. Same error in /var/log/syslog.

[iainrs]

Likewise - symptoms as above.
Sometimes fails from menu (Whisker) and works from command line.

System:
Kernel: 4.4.0-34-generic x86_64 (64 bit)
Desktop: Xfce 4.12.3 Distro: Linux Mint 18 Sarah

Machine:
Mobo: ASUSTeK model: P7P55D LE v: Rev 1.xx
Bios: American Megatrends v: 2003 date: 12/16/2010

CPU:
Quad core Intel Core i5 750 (-MCP-) cache: 8192 KB
clock speeds: max: 2668 MHz 1: 1200 MHz 2: 1200 MHz 3: 1200 MHz
4: 1200 MHz

Graphics:
Card: NVIDIA G94 [GeForce 9600 GT]
Display Server: X.Org 1.18.3 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
Resolution: 1680x1050@59.95hz, 1920x1080@60.00hz
GLX Renderer: GeForce 9600 GT/PCIe/SSE2
GLX Version: 3.3.0 NVIDIA 340.96

[iainrs]

Still failing with 18.1 xfce (see https://forums.linuxmint.com/viewtopic.php?f=208&t=228311)

[LampLighter1440]

More information hope it adds to the knowledge:

Scenarios
This issue does occur on Nvidia 304.134
This issue has not occurred (for me) on Nouveau drivers
The issue occurs using both Software Manager and using mintinstall directly

Failures
When the manager fails to stay open there are one of two types of notifications

1. Segment Failure - which originates in the Nvidia package containing libGL.so.304.134 and is reported by the kernel as a user-mode error
2. Real-time signal 0 - which 'visually' looks just like the failure on the desktop but does not generate any syslog entries

Hardware
Linux Mint 18.1 (64bit) , Kernel 4.4.0-62, xfce desktop,
Asus Motherboard, Intel CPU, 4GB Ram
Nvidia 210 Graphics card, Legacy 304.134 driver, X.Org X Server 1.18.4

[iainrs]

Thanks LampLighter1440.

I was on Nvidia 340.1.0.1 (upgrade from 304. with 18.1 ?)

changed to nouveau (1.1.0.12) - had to reset dual-monitor settings
but mintinstall works.
I'll continue with nouveau and see what happens.

see Driver Manager image 👍

Thanks for your info.

[clefebvre]

Following the recent mintinstall revamp on git master, we no longer use Webkit/GL, so this can be closed.