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chatFAQ.php
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>Toontown Live Chat Frequently Asked Questions</title>
<meta name="robots" content="follow,noindex">
<meta http-equiv="imagetoolbar" content="no">
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<script src = "http://hb.disney.go.com/stat/hitboxcode.js" type="text/javascript"></script>
<script type="text/javascript">
hitbox = new HB_CreateObject("/toontown/US/PROSPECT/HELP");
hitbox.HB_PlaceAccount("DM53030620EW42EN3","DM510612FMNS38EN3","DM51030813MR38EN3","DM5103083LCA38EN3");
hitbox.HB_PlaceName("_chatFAQ");
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hitbox.HB_render();
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headerSubscribeRight_Reg = new Image();
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headerSubscribeRight_Over = new Image();
headerSubscribeRight_Over.src = "/shared/images/topnav/hdrSubscribeRight_over.gif";
headerTrialRight_Reg = new Image();
headerTrialRight_Reg.src = "/shared/images/topnav/hdrFreeTrial_reg.gif";
headerTrialRight_Over = new Image();
headerTrialRight_Over.src = "/shared/images/topnav/hdrFreeTrial_over.gif";
headerDownloadRight_Reg = new Image();
headerDownloadRight_Reg.src = "/shared/images/topnav/hdrDownloadRight_reg.gif";
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<table width="770" cellspacing="0" cellpadding="0" border="0" align="center">
<tr bgcolor="#FFAA88" height="50">
<td colspan="2"><font face="arial,helvetica" size="3"><center><b>This is the Toontown Test Server.</b><br>
If you are here by mistake, please <A href="http://play.toontown.com/">Play Toontown Here</a> instead.</font></td>
</tr>
</table>
<table width="770" cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff" align="center">
<tr>
<td colspan="5">
<!-- START HEADER -->
<table cellspacing="0" cellpadding="0" border="0" align="center">
<tr>
<td><a href='./store/index.php'><img src="/shared/images/topnav/customTshirtPromo.gif" width="133" height="109" alt="Custom T-Shirt Promo" border="0"></a><br></td>
<td><a href="./news.php"><img src="/shared/images/topnav/hdrCenterLogo.gif" width="516" height="109" alt="Disney's Toontown Online" border="0"></a></td>
<td><a href="https://account.test.toontown.com/webWelcome.php"><img name="headerTrialRight" src="/shared/images/topnav/hdrFreeTrial_reg.gif" width="121" height="109" alt="Free Trial!" border="0" onMouseover = "img_over('headerTrialRight');" onMouseout = "img_reg('headerTrialRight');"></a></td>
</tr>
<tr>
<td colspan="3"><img src="/shared/images/topnav/hdrSepStrip.gif" width="770" height="23" alt="Are You Toon Enough?" border="0"></td>
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"/shared/images/flash/leftnav.swf?exitSignUpUrl=./news.php&navXML=./shared/include/xml/nav.xml?v=4b&username=&baseplayurl=./&baseaccounturl=https://account.test.toontown.com/&exitSignUpHbx=leftnav_exitsignup&baseHbx=/toontown/US/PROSPECT/HELP&memberServicesUrl=MEMBERSERVICES&emailPrefUrl=./unavailableOnTestServer.php&changePwdUrl=./unavailableOnTestServer.php&memberInfoUrl=./unavailableOnTestServer.php&billingInfoUrl=./unavailableOnTestServer.php&", // swf
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<td width="434" rowspan="1" valign="top">
<!-- START MIDDLE CONTENT -->
<title>Toontown Live Chat Frequently Asked Questions</title>
<br>
<table cellspacing="0" cellpadding="0" border="0" width="434">
<tr>
<td height="143" align="center"> <img src="/shared/images/TT_FAQ_title_live-chat.gif" width="431" height="100"><br>
<br></td>
</tr>
<tr>
<td valign="top"><p>
<p><font size="2" face="Arial, Helvetica, sans-serif">Before logging in with Live Chat, take a moment to check out some of our Frequently Asked Questions. If you don't see the information you're looking for on this page, scroll down to visit Live Chat.</font></p>
<p><font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Q</em>: </font>
<em>How can I cancel my subscription?</em></strong></font>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif"><strong><em>A: </em></strong><font color="#000000">
<a href="http://play.toontown.com/faq/account_cancel_trial.php">Click here</a> for details on how to cancel your Toontown subscription.<br><br>
</font></font></p></td>
</tr>
<tr>
<td valign="top"><p>
<font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Q</em>: </font>
<em>How can I transfer Toons to a different account?</em></strong></font>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif"><strong><em>A: </em></strong><font color="#000000">
We can assist you with transferring a Toon through e-mail or Live Chat. To request a Toon transfer through e-mail, send a message to toontown@disneyonline.com and include the username and password for each account, and the name of each Toon you'd like to transfer. We'll contact you via e-mail as soon as the Toon Transfer has been completed.<br><br>
</font></font></p></td>
</tr>
<tr>
<td valign="top"><p>
<font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Q</em>: </font>
<em>I'm experiencing a technical problem. Can Toontown Live Chat help with this?</em></strong></font>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif"><strong><em>A: </em></strong><font color="#000000">
We'll be happy to assist you with technical problems in Live Chat. Before logging in with Live Chat, be sure to <a href="http://play.toontown.com/reportBug.php?reportproblem=1">click here</a> and send a bug report. When you send a bug report, we'll be able to view information about your computer to help us troubleshoot the problem with you.<br><br>
</font></font></p></td>
</tr>
<tr>
<td valign="top"><p>
<font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Q</em>: </font>
<em>Can you tell me when a new feature is going to be released in Toontown?</em></strong></font>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif"><strong><em>A:</em></strong><font color="#000000">
Live Chat is designed for technical assistance, limited billing assistance, and limited advice for gameplay. We don't offer information about future releases in Live Chat, but you can find all the latest information on the Toontown homepage and in the Release Notes.<br><br>
</font></font></p></td>
</tr>
<tr>
<td valign="top"><p>
<font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Q</em>: </font>
<em>My password isn't working, or I've forgotten it. How can I retrieve my password?</em></strong></font>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif"><strong><em>A:</em></strong><font color="#000000">
You can retrieve your password by clicking the "Forgot Password?" button on the Toontown log-in page. If you've chosen a Parent Password, you'll also receive it when you use the Password Reminder.<br><br>
</font></font></p></td>
</tr>
<tr>
<td valign="top"><p>
<font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Q</em>: </font>
<em>I see a "License Agreement" page when I try to log into Toontown. I already have a Toontown account, so what's going on?</em></strong></font>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif"><strong><em>A:</em></strong><font color="#000000">
If you're already a Member, don't panic! It's normal to see this page if you've cleared your browser's cookies recently, or if you're logging in from a new computer for the first time. It's safe to click "I Agree" on the page, and doing this will not affect your existing account status or your progress in the game.<br><br>
</font></font></p></td>
</tr>
<br>
<tr>
<td valign="top"><p>
<font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Q</em>: </font>
<em>I'm having a problem with the Test Site.
</em></strong></font>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif"><strong><em>A:</em></strong><font color="#000000">
Unfortunately Chat support is only available for the Open Site.
<br/><a href="./problem.php">Click here</a> to report a problem with the Toontown test server.<br/>
</font></font></p></td>
</tr>
<tr>
<td valign="top"><p>
<br><font size="2" face="Arial, Helvetica, sans-serif"><strong><font color="#0000FF"><em>Still have a question?</em></font>
<em>Toontown Live Chat is available from 10:00 AM to 2:00 PM, and from 3:00 PM to 6:45 PM -- Pacific Time -- Monday through Friday. There may be brief periods when our technicians are unavailable. If Live Chat is available right now, you can click the link below to Chat with an agent.</em></strong></font><br><br>
<p><font color="#0000FF" size="2" face="Arial, Helvetica, sans-serif">
<a href="http://toontownsupport.web.stream.com/index.cfm?SVC=455&CustomerType=&CustomerLogin=&GUID=" target="_self">Chat with Toontown Live Support</a><br>
<br>
</font></p>
</td>
</tr>
</table>
<!-- END MIDDLE CONTENT -->
</td>
<td width="14" style="border-right:1px solid #000000;" rowspan="2"> </td>
<td width="154" rowspan="1" valign="top" align="center">
<img src="/shared/images/rightnav/tt_tab_toonsworldunite.gif" width="154" height="15" alt="Toons of the World Unite!">
<br>
<script type="text/javascript">
<!--
flashObj = new FlashObj(
"/shared/images/flash/topToons.swf?theDate=01192008&topToonURL=/shared/images/dynamic/topToonImages/2008_01_19_small/&imageBaseURL=/shared/images&moreTopToonsURL=./topToons.php&imageFileURL=/dynamic/topToonImages/2008_01_19_small/", // swf
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<br>
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<tr><td colspan="5"><img src="/shared/images/lines.jpg" width="770" height="12" alt="" border="0"></td></tr>
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