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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="X-UA-Compatible" content="IE=Edge" />
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Auto-Dialer Solution for CallCenter — Newfies-Dialer 7.9.3 documentation</title>
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accesskey="I">index</a></li>
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<li class="nav-item nav-item-0"><a href="#">Newfies-Dialer 7.9.3 documentation</a> »</li>
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<div class="document">
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<div class="section" id="auto-dialer-solution-for-callcenter">
<h1>Auto-Dialer Solution for CallCenter<a class="headerlink" href="#auto-dialer-solution-for-callcenter" title="Permalink to this headline">¶</a></h1>
<table class="docutils field-list" frame="void" rules="none">
<col class="field-name" />
<col class="field-body" />
<tbody valign="top">
<tr class="field-odd field"><th class="field-name">Release:</th><td class="field-body">7.9.3</td>
</tr>
<tr class="field-even field"><th class="field-name">Date:</th><td class="field-body">Dec 15, 2021</td>
</tr>
<tr class="field-odd field"><th class="field-name">Web:</th><td class="field-body"><a class="reference external" href="https://newfies-dialer.org/">https://newfies-dialer.org/</a></td>
</tr>
</tbody>
</table>
<p>Contents:</p>
<div class="toctree-wrapper compound">
<ul>
<li class="toctree-l1"><a class="reference internal" href="introduction.html">Introduction</a><ul>
<li class="toctree-l2"><a class="reference internal" href="introduction.html#overview">Overview</a></li>
<li class="toctree-l2"><a class="reference internal" href="introduction.html#utility">Utility</a></li>
<li class="toctree-l2"><a class="reference internal" href="introduction.html#features">Features</a></li>
<li class="toctree-l2"><a class="reference internal" href="introduction.html#pricing">Pricing</a></li>
<li class="toctree-l2"><a class="reference internal" href="introduction.html#contact-us">Contact Us</a></li>
</ul>
</li>
<li class="toctree-l1"><a class="reference internal" href="user-guide.html">User Guide</a><ul>
<li class="toctree-l2"><a class="reference internal" href="user-guide/quickstart.html">Quick Start</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/customer-panel.html">Customer Panel</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/survey-nodes.html">Survey & IVR Configuration</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/contacts.html">Contacts</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/voice-campaign.html">Voice Campaign</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/sms-campaign.html">SMS Campaign</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/inbound.html">Inbound Calling</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/reports.html">Reports</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/dashboard.html">Dashboard</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/customer_faq.html">Customer FAQ</a></li>
</ul>
</li>
<li class="toctree-l1"><a class="reference internal" href="user-guide/call-center.html">Call-Center</a><ul>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#overview">1. Overview</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#agents">2. Agents</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#transfer-list">3. Transfer List</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#call-center-config">4. Call-Center Config</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#agent-s-lead-dispostions">5. Agent’s Lead Dispostions</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#queue">6. Queue</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#callcenter-campaign">7. Callcenter Campaign</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#use-queue-within-an-ivr">8. Use Queue within an IVR</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#regulating-calls-according-to-agents-available">9. Regulating Calls According to Agents available</a></li>
<li class="toctree-l2"><a class="reference internal" href="user-guide/call-center.html#reporting">10. Reporting</a></li>
</ul>
</li>
<li class="toctree-l1"><a class="reference internal" href="agentui/agentui.html">CallCenter Agent Interface</a><ul>
<li class="toctree-l2"><a class="reference internal" href="agentui/agentui.html#introduction-to-the-agent-interface">Introduction to the Agent Interface</a></li>
<li class="toctree-l2"><a class="reference internal" href="agentui/agentui.html#logging-on-to-the-agent-interface">Logging on to the Agent Interface</a></li>
<li class="toctree-l2"><a class="reference internal" href="agentui/agentui.html#logging-on-to-the-queue-1001">Logging on to the Queue (1001)</a></li>
<li class="toctree-l2"><a class="reference internal" href="agentui/agentui.html#receiving-calls">Receiving Calls</a></li>
<li class="toctree-l2"><a class="reference internal" href="agentui/agentui.html#agent-interface-functions">Agent Interface Functions</a></li>
<li class="toctree-l2"><a class="reference internal" href="agentui/agentui.html#agent-interface-sidebar">Agent Interface Sidebar</a></li>
</ul>
</li>
<li class="toctree-l1"><a class="reference internal" href="admin-guide.html">Admin Guide</a><ul>
<li class="toctree-l2"><a class="reference internal" href="admin-guide/SMS-config.html">SMS Configuration</a></li>
<li class="toctree-l2"><a class="reference internal" href="admin-guide/billing-module.html">SMS & Call Billing Module</a></li>
<li class="toctree-l2"><a class="reference internal" href="admin-guide/dialer-settings.html">Dialer Settings</a></li>
<li class="toctree-l2"><a class="reference internal" href="admin-guide/add-user.html">Add User</a></li>
<li class="toctree-l2"><a class="reference internal" href="admin-guide/admin-panel.html">Admin Panel</a></li>
<li class="toctree-l2"><a class="reference internal" href="advanced-configuration/advanced-configuration-guide.html">Advanced</a></li>
<li class="toctree-l2"><a class="reference internal" href="advanced-dev/streaming-callcenter-events.html">Streaming Call-Center Events</a></li>
</ul>
</li>
</ul>
</div>
<div class="toctree-wrapper compound">
<ul>
<li class="toctree-l1"><a class="reference internal" href="gateway-config.html">Setting up VoIP Telecoms Carriers</a></li>
<li class="toctree-l1"><a class="reference internal" href="api-reference.html">API Reference</a></li>
<li class="toctree-l1"><a class="reference internal" href="webhook.html">Webhook</a></li>
</ul>
</div>
</div>
<div class="section" id="indices-and-tables">
<h1>Indices and tables<a class="headerlink" href="#indices-and-tables" title="Permalink to this headline">¶</a></h1>
<ul class="simple">
<li><a class="reference internal" href="genindex.html"><span class="std std-ref">Index</span></a></li>
<li><a class="reference internal" href="py-modindex.html"><span class="std std-ref">Module Index</span></a></li>
<li><a class="reference internal" href="search.html"><span class="std std-ref">Search Page</span></a></li>
</ul>
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