Direct Emails to contacts do not add attachments or headers

[mabumusa1]

Bug Description

The more details the better...

Q	A
Mautic version	3.1.2
PHP version	7.3
Browser	Irrelevent

Steps to reproduce

1. Create a template email with headers and an attachment
2. Create a contact
3. Send a direct email to that contact via the contact profile page
4. The attachment and the headers will not be sent

The cause of the issue is on this file, new lines are required to add the attachments and headers

mautic/app/bundles/LeadBundle/Controller/LeadController.php

Line 1375 in 825e2ae

$mailer->parsePlainText($email['body']);

Log errors

[andrekutianski]

this can cause a 403 error when sending a direct email to contact?

[mabumusa1]

this can cause a 403 error when sending a direct email to contact?

@andrekutianski I do not think so.

[saitanay]

Can confirm this is the behavior.

The options added in Advanced section of the email are not present in the email received.

Fixing this might require not just updating the parsing of the email being sent to include the attachment and headers, but will also require an UI update to show the attachment and headers on the preview pane while sending email from contact page - so the sender knows what they are sending (including the headers and attachment)

[alanhartless]

I think #8537 would address this as well but I had concerns about implications of the way it's fixing it. #8537 (comment)

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[stale]

This issue has been automatically closed because it has not had recent activity. If the reported issue persists, please create a new issue and link back to this one for reference. Thank you for your contributions.

[jessebrightman]

We too have encountered this issue. There are some tutorials online showing that the Attachments dropdown would show on the Direct to Contact Email Modal but as of v 4.4.9, sadly, it does not show. We are also currently using text links on the body to link to the Asset but would prefer to use the Attachment dropdown. I am available to help troubleshoot if we could get this opened back up. Thanks.

[RCheesley]

Thanks for being willing to troubleshoot, can you try to reproduce it on Mautic 5 please? Instructions can be found at https://mau.tc/tester.

[stale]

This issue or PR has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. If you would like to keep it open please let us know by replying and confirming that this is still relevant to the latest version of Mautic and we will try to get to it as soon as we can. Thank you for your contributions.