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PowerToys setup gets stuck at: "Installing .NET Desktop Runtime 6" #22236

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RandomGitHuber101 opened this issue Nov 22, 2022 · 16 comments
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Area-Setup/Install Refers to installation mechanism Issue-Bug Something isn't working Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Status-No recent activity no activity in the past 5 days when follow up's are needed

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@RandomGitHuber101
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Microsoft PowerToys version

0.64.1

Installation method

GitHub

Running as admin

Yes

Area(s) with issue?

General

Steps to reproduce

  1. Open and start the PowerToys 0.64.1 setup.
  2. Let PowerToys install and it'll get stuck on "Installing and downloading .NET Desktop Runtime 6"

✔️ Expected Behavior

For PowerToys to install properly.

❌ Actual Behavior

The PowerToys setup just gets stuck.

Other Software

No response

@RandomGitHuber101 RandomGitHuber101 added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Nov 22, 2022
@crutkas
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crutkas commented Nov 22, 2022

/reportbug

@ghost ghost added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Nov 22, 2022
@ghost
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ghost commented Nov 22, 2022

Hi there!

We need a bit more information to really debug this issue. Can you add a "Report Bug" zip file here? You right click on our system tray icon and just go to report bug. Then drag the zipfile from your desktop onto the GitHub comment box in this issue. Thanks!
Report Bug

@crutkas
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crutkas commented Nov 22, 2022

does the .net 6 desktop runtime installer succeed by itself if you do it manually?

@RandomGitHuber101
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I don't know. I've never tried installing .NET 6 manually.

@ghost ghost added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Nov 23, 2022
@dungwaichn
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i have already installed .net 6,but when i installed powertoys ,it installed .net 6 again,and seemed got stuck , very slow

@RandomGitHuber101
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That's possibly my problem. I think I have 2 versions of .NET 6.

@dungwaichn
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That's possibly my problem. I think I have 2 versions of .NET 6.o

i am now trying to install them ,thank you ,you reply so fast

@dungwaichn
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i installed .net 6.0.10 and webview2 manually again .when i installed powetoys ,it installed .net 6 again , the download speed very slow.

@RandomGitHuber101
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Try to uninstall .NET 6. Maybe that'll help.

@jaimecbernardo
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You can download the .net 6.0.10 installer and put it in the same folder as the PowerToys installer. It will use that local installer then.
Does this help? /neeinfo

@jaimecbernardo jaimecbernardo added the Area-Setup/Install Refers to installation mechanism label Nov 23, 2022
@jaimecbernardo
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/needinfo

@ghost ghost added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up labels Nov 23, 2022
@RandomGitHuber101
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Where exactly is the setup folder?

@ghost ghost added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Nov 23, 2022
@BijanEisapour
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I had the same problem.
I already installed the SDK which has desktop runtime in it, but PowerToys installer tried to download it separately.
My version of PowerToys was 0.63.0 and I tried to update it automatically via the app and also manually via the installer but non of them worked.

I found out that I can't download the runtime from Microsoft's website either and had to use a proxy to do so.
After enabling the proxy on my system, the installer had no problem downloading runtime as well.

But I think the proper way to fix this issue is to prevent installer from downloading the runtime when it is already installed on the client's system.

@jaimecbernardo
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@BijanEisapour
We're detecting a specific version only, since that's what we can do with what Wix Bootstrapper provides us. The issue here is that for example 0.64.1 ships with .NET 6.0.10 but users might have .NET 6.0.11 already installed.
We are trying to geet .net self contained be distributed with PowerToys so we stop having these kind of issues.

@jaimecbernardo
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@RandomGitHuber101 , When you download the PowerToys from GitHub (the installation method you mentioned in your bug report) I guess it'll go to your default Downloads folder. Does this help?
/needinfo

@ghost ghost removed the Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams label Nov 25, 2022
@ghost ghost added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Status-No recent activity no activity in the past 5 days when follow up's are needed and removed Needs-Team-Response An issue author responded so the team needs to follow up labels Nov 25, 2022
@ghost
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ghost commented Nov 30, 2022

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 5 days. It will be closed if no further activity occurs within 5 days of this comment.

@ghost ghost closed this as completed Dec 6, 2022
This issue was closed.
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Labels
Area-Setup/Install Refers to installation mechanism Issue-Bug Something isn't working Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Status-No recent activity no activity in the past 5 days when follow up's are needed
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