Can't install v0.78, can't uninstall current version (v0.76.2)

[santiago-afonso]

Microsoft PowerToys version

0.76.2

Installation method

PowerToys auto-update

Running as admin

Yes

Area(s) with issue?

Installer

Steps to reproduce

I cannot install v0.78, can't uninstall current version (v0.76.2).

When I try to install within PowerToys 0.78 either from within the currently installed version (v0.76.2) or the PowerToysSetup-0.78.0-x64.exe downloaded from GitHub, the installer requests the file PowerToysSetup-0.75.1-x64.msi

I never installed manually 0.75.1, I installed previous versions and always updated from within PowerToys. In the old control panel Add/remove programs, 0.76.2 showed up. I tried to uninstall it, it gave me an error and the entry disappeared: there is no PowerToys in the add/remove programs list currently (although 0.76.2 is installed and running).

I tried then to uninstall PowerToys using winget, and I get an error:

C:\Users\osnofas>winget uninstall powertoys
No installed package found matching input criteria.

C:\Users\osnofas>winget install --id=Microsoft.PowerToys  -e
Found PowerToys (Preview) [Microsoft.PowerToys] Version 0.78.0
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Successfully verified installer hash
Starting package install...
Installer failed with exit code: 1
Installer log is available at: C:\Users\osnofas\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-Microsoft.PowerToys.0.78.0-2024-02-05-16-05-41.959.log

I'm attaching the winget log: WinGet-Microsoft.PowerToys.0.78.0-2024-02-05-15-55-49.194.log

I then used an uninstaller program (BCUninstaller) to trigger the uninstaller for the installed version of PowerToys (which BCUninstaller lists as 0.75.1), but it also fails. I attach the log: powertoys-bootstrapper-msi-0.75.1_20240205162751.log BCUinstaller is supposed to clean up leftovers from incomplete uninstallers, but it apparently fails in this case.

After all of this, I try running PowerToysSetup-0.78.0-x64.exe, and it fails again due to the 0.75.1 installation. I'm attaching the log:
powertoys-bootstrapper-msi-0.78.0_20240205163740.log

This is a Windows 10 19045 machine. Only I use this computer and have admin rights.

Why are there so many references to 0.75.1 when the PowerToys UI says its on version 0.76.2? No idea.

I've tried running PowerToysSetup-0.75.1-x64.exe --extract_msi but no msi file is produced.

Please see also #1490, it seems related

✔️ Expected Behavior

Installation of v0.78 suceeds

❌ Actual Behavior

Installation fails

Other Software

No response

[crutkas]

Get the MSI via https://learn.microsoft.com/en-us/windows/powertoys/install#extracting-the-msi-from-the-bundle

Wondering why you thought --extract_msi is a command?

did this resolve it?

/needinfo

[santiago-afonso]

Wondering why you thought --extract_msi is a command?

Because of this comment #27583 (comment)

did this resolve it?

No. I resolved it by manually erasing references to PowerToys in the registry. This problem has been going on for a long time, apparently, by the number of almost identical questions on the internet. I think that I erased the references under Computer\HKEY_CLASSES_ROOT\Installer\Products\

/needinfo