HCI cluster deployment failed but validation passed.

[hungry1526]

Is your issue related to a Jumpstart scenario, ArcBox, HCIBox, or Agora?

HCIBox

Describe the issue or the bug

HCI Cluster ARM template is validated but deployment failed. It timed out on "Deploy Arc infrastructure components". Where can I find more log? The error from the portal seems vague and it may be related to service principal but I never configure this parameter. How can I find more logs?

To Reproduce

It failed on this step:

Error from portal:
Type 'DeployArb' of Role 'MocArb' raised an exception: Exception while installing ARB in step [DeployArb:Doing AZ Login using service principal] AZ Login using SP failed after 15 retries. Aborting Arb deployment - Error = at at DeployArbInternal, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2311.0.30\content\Scripts\MocArbHelper.psm1: line 1124 at DeployArb, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2311.0.30\content\Scripts\MocArbLifeCycleManager.psm1: line 127 at , C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 127 at Invoke-EceInterfaceInternal, C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 123 Command Arguments ------- --------- DeployArbInternal {Parameters=CloudEngine.Configurations.EceInterfaceParameters} {} {CloudEngine.Configurations.EceInterfaceParameters, MocArb, DeployArb, C:\NugetStore\Micr... Invoke-EceInterfaceInternal {CloudDeploymentModulePath=C:\NugetStore\Microsoft.AzureStack.Solution.Deploy.CloudDeploy... at Trace-Error, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2311.0.30\content\Scripts\Common\Tracer.psm1: line 63 at DeployArbInternal, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2311.0.30\content\Scripts\MocArbHelper.psm1: line 1402 at DeployArb, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2311.0.30\content\Scripts\MocArbLifeCycleManager.psm1: line 127 at , C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 127 at Invoke-EceInterfaceInternal, C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 123

Expected behavior

Environment summary

I am using AZD on east us.

Have you looked at the Troubleshooting and Logs section?

Screenshots

Additional context

[dkirby-ms]

Is it possible you can redeploy the environment? This looks like its possibly something upstream related in ARB deployment process but hard to say for sure.

[hungry1526]

Hey Dale, thanks for the response. I tried it twice; the failing step and the error is the same.

[dkirby-ms]

I tried reproducing this and am not able to. Having said that, we pushed an updated build this morning that uses the latest HCI OS 2311.2 build. I would suggest completely tearing down the environment and redeploy from scratch.