ITSM SKILL (Experimental Skill of Microsoft)

[SavitaKumari-NTT]

Except experimental skills all skills uses the Bot Framework Solutions Beta Release 0.8.
As per this release ActivityHandlerDialog.cs has been deprecated and replaced with a Waterfall Dialog implementation in the MainDialog of the Virtual Assistant and Skill templates.
More details you can verify in below links:
https://microsoft.github.io/botframework-solutions/overview/whats-new/0.8-beta/Summary/
https://microsoft.github.io/botframework-solutions/overview/whats-new/0.8-beta/maindialog-updates/
https://microsoft.github.io/botframework-solutions/virtual-assistant/handbook/activity-flow/

Some of the experimental skills still uses the ActivityHandlerDialog(Now deprecated) in its MainDialog and some experimental skills uses the RouterDialog(Now deprecated) in its MainDialog.
[Note: RouterDialog replace with ActivityHandlerDialog and now ActivityHandlerDialog replace with Waterfall Dialog.
https://github.com/microsoft/botframework-solutions/issues/3092
https://github.com/microsoft/botframework-solutions/pull/2585]
So experimental skills (e.g ITSM Skill) should work properly if ActivityHandlerDialog replaced with a Waterfall Dialog implementation in the MainDialog. Due to this reason ITSM skill is not working as per expected even properly setup on ServiceNow and successfully deployed on Azure Portal.

When ITSM skill will be available with latest code on Github?

[xieofxie]

Hi @SavitaKumari-NTT skills are in this repo now https://github.com/microsoft/botframework-skills

[SavitaKumari-NTT]

hi @xieofxie
During deployment facing below issue:

Microsoft (R) Build Engine version 16.5.0+d4cbfca49 for .NET Core
Copyright (C) Microsoft Corporation. All rights reserved.

C:\Users\WEBBRI\Downloads\itsmskill\ITSMSkill.csproj : error NU1102: Unable to find package Microsoft.Bot.Builder.Integration.ApplicationInsights.Core with version (>= 4.8.1)
C:\Users\WEBBRI\Downloads\itsmskill\ITSMSkill.csproj : error NU1102: - Found 23 version(s) in nuget.org [ Nearest version: 4.8.0 ]
C:\Users\WEBBRI\Downloads\itsmskill\ITSMSkill.csproj : error NU1102: - Found 0 version(s) in Microsoft Visual Studio Offline Packages
C:\Users\WEBBRI\Downloads\itsmskill\ITSMSkill.csproj : error NU1102: Unable to find package Microsoft.Bot.Solutions with version (>= 1.0.0)
C:\Users\WEBBRI\Downloads\itsmskill\ITSMSkill.csproj : error NU1102: - Found 2 version(s) in nuget.org [ Nearest version: 0.8.0-preview2 ]
C:\Users\WEBBRI\Downloads\itsmskill\ITSMSkill.csproj : error NU1102: - Found 0 version(s) in Microsoft Visual Studio Offline Packages

whatever the package(version 4.8.1 and 1.0.0)you are using in the solution its not available in NuGet Package.

Please suggest.

[xieofxie]

@SavitaKumari-NTT It seems you used ITSM skill directly. The sources of these packages are configured in this file https://github.com/microsoft/botframework-skills/blob/master/skills/csharp/Directory.Build.props in the solutions project.

You could add them manually to your sources:

• https://botbuilder.myget.org/F/aitemplates/api/v3/index.json
• https://botbuilder.myget.org/F/botbuilder-v4-dotnet-daily/api/v3/index.json
• https://www.myget.org/F/botbuilder-community-dotnet/api/v3/index.json

[bobokids]

@SavitaKumari-NTT , please reactivate this issue if you have more question.