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Analytics doesn’t track Skype for business. #13

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martinlarosa opened this issue Oct 20, 2018 · 5 comments
Closed

Analytics doesn’t track Skype for business. #13

martinlarosa opened this issue Oct 20, 2018 · 5 comments
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bug Something isn't working customer-reported As opposed to development work item. skype for business

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@martinlarosa
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I have bots working with the Bot Framework v3 and v4 through Web, Skype for Business, MS Teams and Slack. In the Azure Portal, in the Bot service I go to analytics and see usage data but not for Skype for Business. Also when I query for custom events in App Insights Analytics I only see entries for the other channels.
Is there a problem with that channel? Is there something that has to be done in order to enable it? I didn't see any mention about that in the documentation, and interestingly enough the example screenshot contains a lot of channels but not Skype for business, odd being a Microsoft documentation.

@sbuffkin
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tracking this here now microsoft/botbuilder-js#568

@sbuffkin
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Reopening due to resolution to microsoft/botbuilder-js#568

@arturl
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arturl commented Nov 5, 2018

Working on a fix.

@martinlarosa
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Any update on this?

@jameslew
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I wanted to update this after a long gap to let you know that while i believe this item was addressed, the business decision has been made that Skype for Business channel will not be coming out of preview state, and no new bots or features will be added. Strategically Microsoft is directing customers to Microsoft Teams.

Your current Skype for Business bots will continue to work for some time (currently likely into Q1 2020) after which they will cease to be able to connect to Skype for Business users.

@jameslew jameslew added customer-reported As opposed to development work item. skype for business labels Jul 24, 2019
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bug Something isn't working customer-reported As opposed to development work item. skype for business
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