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conversationId is not coming in BotMessageSend telemetry event #3844

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SreekanthOAuth opened this issue Oct 12, 2021 · 6 comments
Closed

conversationId is not coming in BotMessageSend telemetry event #3844

SreekanthOAuth opened this issue Oct 12, 2021 · 6 comments
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Bot Services Required for internal Azure reporting. Do not delete. Do not change color. customer-replied-to Indicates that the team has replied to the issue reported by the customer. Do not delete. customer-reported Issue is created by anyone that is not a collaborator in the repository. Team: Kobuk This issue is assigned to the Kobuk team. Type: Bug Something isn't working

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@SreekanthOAuth
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SreekanthOAuth commented Oct 12, 2021

What project is affected?

Microsoft Bot framework - Virtual Assistant

What language is this in?

Typescript

What happens?

Below are the versions of botbuilder,
we are not getting the conversationId as part of BotMessageSend event.

"botbuilder": "4.6.0",
"botbuilder-ai": "4.6.2",
"botbuilder-applicationinsights": "4.6.2",
"botbuilder-azure": "4.6.2",
"botbuilder-core": "4.6.2",
"botbuilder-dialogs": "4.6.2",
"botbuilder-skills": "4.4.9",
"botbuilder-solutions": "4.4.9",
"botframework-config": "4.6.2",
"botframework-connector": "4.6.2",
"botframework-schema": "4.6.2",

And we are using React application to load the Webchat by using the directline token. Below are the versions

botframework-webchat": "4.14.0",
"msal": "^1.4.4",

BotMessageSend

{
    "activityType": "event",
    "activityId": "8gUQ5dDViGM87YRWQLjG48-o|0000000",
    "channelId": "directline",
    "conversationName": "",
    "recipientName": "{\"id\":\"7cd3a405-b078-471b-a85e-dvvfvv\",\"displayName\":\"Yammanure, Sreekanth Reddy\",\"mail\":\"xxxx.xxxx@ecolab.com\"}",
    "recipientId": "dl_7cd3a405-b078-471b-a85e-b1ebb116a462",
    "replyActivityId": "8gUQ5dDViGM87YRWQLjG48-o|0000000",
    "locale": "",
    "speak": "Welcome back Sreekanth reddy. What can I help you with?"
}

What are the steps to reproduce this issue?

Create the VA project with Typescript language and update the package.json with the above version and do the npm install.

https://microsoft.github.io/botframework-solutions/virtual-assistant/tutorials/create-assistant/typescript/3-create-project/

What were you expecting to happen?

conversationId should come in BotMessageSend telemetry event

Please let us know if you need any further details on this.

Also, please be noted, this issue is not just with BotMessageSend events, it's happening with BotMessageRecevived and some built-in events.

Thanks,
Sreekanth (Ecolab)

@SreekanthOAuth SreekanthOAuth added Needs Triage Needs to be triaged for assignment Type: Bug Something isn't working labels Oct 12, 2021
@EricDahlvang EricDahlvang added customer-reported Issue is created by anyone that is not a collaborator in the repository. Team: Kobuk This issue is assigned to the Kobuk team. Bot Services Required for internal Azure reporting. Do not delete. Do not change color. and removed Needs Triage Needs to be triaged for assignment labels Oct 13, 2021
@EricDahlvang
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@Batta32 Would you please look at this.

@Batta32
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Batta32 commented Oct 13, 2021

Hey @EricDahlvang, I'm no longer part of the Kobuk team. Feel free to contact to @ldardick or @matiasroldan6.

@Batta32 Batta32 removed their assignment Oct 13, 2021
@daveta daveta assigned daveta and unassigned daveta Oct 18, 2021
@SreekanthOAuth
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@Batta32 - Any update please.

@luislera
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Hi @SreekanthOAuth. We are working on this issue and we let you know as soon as we have any update. Thanks.

@luislera
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Hi @SreekanthOAuth, we could not replicate the issue using the following versions: 4.11.0 and 4.13.0
Find attached an image with the custom event details (BotMessageSend and BotMessageReceived):

imagen

We could not run the sample using version 4.6.2 due to some issues when running locally or deploying the bot to Azure. Having said that:

  1. Can you send us the sample (without including the keys and secrets) so we can replicate the issue using the same version as yours?
  2. Is it possible for you to use the latest version of the SDK?
  3. Based on the JSON attached in the issue you are using the directline channel. Did you try it using the emulator?

Any additional information is welcome.
Thanks

@msomanathan msomanathan added the customer-replied-to Indicates that the team has replied to the issue reported by the customer. Do not delete. label Oct 27, 2021
@johnataylor
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closing due to no activity

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Bot Services Required for internal Azure reporting. Do not delete. Do not change color. customer-replied-to Indicates that the team has replied to the issue reported by the customer. Do not delete. customer-reported Issue is created by anyone that is not a collaborator in the repository. Team: Kobuk This issue is assigned to the Kobuk team. Type: Bug Something isn't working
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