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Microsoft Teams Upgrade is available but fails to install #2050

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yooakim opened this issue Mar 30, 2022 · 3 comments
Closed

Microsoft Teams Upgrade is available but fails to install #2050

yooakim opened this issue Mar 30, 2022 · 3 comments
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Resolution-Duplicate Issue is a duplicate
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@yooakim
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yooakim commented Mar 30, 2022

Brief description of your issue

When I run winget upgrade I am told there is a new version of Teams available, but when I try to upgrade it fails, the logs are attached.

WinGet-Microsoft.Teams.1.5.00.5967-2022-03-30-06-59-54.024.log
WinGet-2022-03-30-06-59-50.768.log

Steps to reproduce

C:\>winget upgrade
Name            Id              Version     Available   Source
--------------------------------------------------------------
Microsoft Teams Microsoft.Teams 1.4.0.32771 1.5.00.5967 winget
1 upgrades available.

C:\>winget upgrade Microsoft.Teams --verbose-logs
Found Microsoft Teams [Microsoft.Teams] Version 1.5.00.5967
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Successfully verified installer hash
Starting package install...
Installer failed with exit code: 1638
Installer log is available at: C:\Users\yooak\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-Microsoft.Teams.1.5.00.5967-2022-03-30-06-59-54.024.log
Another version of this application is already installed.

Expected behavior

I expected my Teams to be upgraded.

Actual behavior

I receive the message Another version of this application is already installed

Environment

C:\>winget --info
Windows Package Manager v1.2.10271
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.22000.556
Package: Microsoft.DesktopAppInstaller v1.17.10271.0

Logs: %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale
@ghost ghost added the Needs-Triage Issue need to be triaged label Mar 30, 2022
@Trenly
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Trenly commented Mar 30, 2022

@denelon
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denelon commented Mar 30, 2022

Duplicate of #752

@denelon denelon marked this as a duplicate of #752 Mar 30, 2022
@ghost
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ghost commented Mar 30, 2022

@yooakim we've identified this Issue as a duplicate of another one that already exists. This specific instance is being closed in favor of tracking the concern over on the referenced Issue. Thanks for your report! Be sure to add your 👍 to the other issue to help raise the priority.

@ghost ghost closed this as completed Mar 30, 2022
@ghost ghost added Resolution-Duplicate Issue is a duplicate and removed Needs-Triage Issue need to be triaged labels Mar 30, 2022
@denelon denelon added this to the v1.3-Client milestone Jun 21, 2022
This issue was closed.
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