[Bug]: Cannot install Viber 16.9.0.0

[ivonenchev]

Brief description of your issue

Installer failed with exit code: 1603

Steps to reproduce

When I try to install Viber, I face the issue :

PS C:\Users> winget install Viber.Viber
Found Viber [Viber.Viber] Version 16.9.0.0
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://download.cdn.viber.com/desktop/windows/ViberSetup.msi
██████████████████████████████ 104 MB / 104 MB
Successfully verified installer hash
Starting package install...
Installer failed with exit code: 1603
Installer log is available at: C:\Users\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-Viber.Viber.16.9.0.0-2022-02-08-17-29-43.957.log

Expected behavior

To install Viber successfully

Actual behavior

Installer failed with exit code: 1603

Environment

PS C:\Users\> winget --info
Windows Package Manager v1.1.13405
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.22000.469
Package: Microsoft.DesktopAppInstaller v1.16.13405.0

Logs: %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale

[denelon]

https://docs.microsoft.com/en-us/windows/win32/msi/error-codes

1603 is a "Fatal Error"

https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603

These steps may help resolve what happened.

Did you already have an installation of Viber on the machine?
If you did, could you try winget upgrade Viber.Viber ?

[OfficialEsco]

Since there is no older version of Viber available i can't 100% test denelon's theory

Test 1:

PS M:\> winget install viber
Found Viber [Viber.Viber] Version 16.9.0.0
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://download.cdn.viber.com/desktop/windows/ViberSetup.msi
  ██████████████████████████████   104 MB /  104 MB
Successfully verified installer hash
Starting package install...
Successfully installed

PS M:\> winget install viber
Found Viber [Viber.Viber] Version 16.9.0.0
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://download.cdn.viber.com/desktop/windows/ViberSetup.msi
  ██████████████████████████████   104 MB /  104 MB
Successfully verified installer hash
Starting package install...
Successfully installed

Test 2:

Installed the exe/burn version of Viber https://download.cdn.viber.com/desktop/windows/ViberSetup.exe

PS M:\> winget install viber
Found Viber [Viber.Viber] Version 16.9.0.0
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://download.cdn.viber.com/desktop/windows/ViberSetup.msi
  ██████████████████████████████   104 MB /  104 MB
Successfully verified installer hash
Starting package install...
Successfully installed

Test 3:

Install the x32 bit msi version -> Install x64 msi

PS M:\> winget install viber -a x86
Found Viber [Viber.Viber] Version 16.9.0.0
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://download.cdn.viber.com/desktop/windows_32/ViberSetup.msi
  ██████████████████████████████  93.5 MB / 93.5 MB
Successfully verified installer hash
Starting package install...
Successfully installed

PS M:\> winget install viber
Found Viber [Viber.Viber] Version 16.9.0.0
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://download.cdn.viber.com/desktop/windows/ViberSetup.msi
  ██████████████████████████████   104 MB /  104 MB
Successfully verified installer hash
Starting package install...
Successfully installed

I would recommend sharing the log file, for your own privacy you can share a snippet of the error or redact your Private Info from the log

[ivonenchev]

When I try to install the packages via WingetUI, I face the issue :

Click OK to try agagin, or enter an alternative path to a folder containing the installation package Viber.Viber.16.7.0.4.msi

[ivonenchev]

The older version of Viber cannot be removed. Contact your administrator.

[OfficialEsco]

The older version of Viber cannot be removed. Contact your administrator.

Is this the msg you get when manually installing? We could make it so it gets uninstalled before installing the new version

[ivonenchev]

I have reinstalled the Windows and fix the issue.

[OfficialEsco]

Please close the issue as we cannot replicate and you've reinstalled Windows, you can reopen the issue if there is a upgrade issue that we don't notice as we don't have Viber installed.