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about-receiving-alerts.md

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title TOCTitle ms:assetid ms:mtpsurl ms:contentKeyID author ms.author ms.date mtps_version f1_keywords audience ms.search.region
About receiving alerts
About receiving alerts
38002242-eff8-4533-a749-ce0e04b707ea
46687530
tonyafehr
daxcpft
05/02/2014
v=AX.60
alert
alerts
notification
notifications
notice
notices
Application User
Global

About receiving alerts

[!INCLUDEarchive-banner]

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can use the Notification list form to view the alerts that you receive. If you have unread alerts, an icon is displayed in the status bar. Click the icon to open the Notification list form.

To make sure that you do not overlook any alerts, you can also have them delivered as pop-up messages or email alerts.

Pop-up messages

Pop-up messages appear at the bottom of your desktop. In the Options form, you can select to receive alerts as pop-up messages.

From the pop-up message, you can view the alert in the Notification list form. Alternatively, you can drill down to the origin of the alert to view the context in which the alert was triggered.

Tip

Pop-up messages are displayed for a short time and then disappear. To keep the message visible, place the pointer over the pop-up message.

Email alerts

An email alert is triggered in Microsoft Dynamics AX and sent out as an email message.

If alerts are delivered by email, you can be alerted about events even when you are not working in Microsoft Dynamics AX.

Note

Email alerts cannot be created or sent manually, but must be processed through the email system in Microsoft Dynamics AX.

Troubleshooting email alerts

If you have set up email alerts but do not receive them, verify the following settings, or check with your administrator:

  • A language must be selected in the Options form.

  • The email template must contain the email address of the sender. The sender address is defined in the Sender e-mail field in the E-mail templates form.

  • The E-mail field in the Options form must contain the email address of the recipient.