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bug(teller): Failed transactions from Mercury show as pending in Teller. #1679

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elliotcourant opened this issue Feb 12, 2024 · 3 comments
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api Related to or caused by the backend Go REST API. bug Something isn't working teller Teller integration transactions

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@elliotcourant
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Failed transactions in mercury, even ones that are very old (multiple weeks) show as pending in Teller and failed in Mercury.

image

{
  "account_id": "[REDACTED]",
  "amount": "-12.00",
  "date": "2024-01-29",
  "description": "GOOGLE *Domains",
  "details": {
    "category": "software",
    "counterparty": {
      "name": "GOOGLE",
      "type": "organisation"
    },
    "processing_status": "complete"
  },
  "id": "[REDACTED]",
  "links": {
    "account": "https://api.teller.io/accounts/[REDACTED]",
    "self": "https://api.teller.io/accounts/[REDACTED]/transactions/[REDACTED]"
  },
  "running_balance": null,
  "status": "pending",
  "type": "card_payment"
}
@elliotcourant elliotcourant added transactions bug Something isn't working api Related to or caused by the backend Go REST API. teller Teller integration labels Feb 12, 2024
@elliotcourant elliotcourant self-assigned this Feb 12, 2024
@elliotcourant
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The transactions are no longer showing up in the API after I had contacted teller.io.

But the balance didn't adjust properly after they disappeared either.

@elliotcourant
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@elliotcourant
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Teller has confirmed the issue, but no ETA yet.

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