Login & Password Reset Flow Broken For User

[danhalliday]

Did you clear cache before opening an issue?

• I have cleared my cache

Is there an existing issue for this?

• I have searched the existing issues

Does the issue happen when logged in?

N/A

Does the issue happen when logged out?

Yes

Does the issue happen in incognito mode when logged in?

N/A

Does the issue happen in incognito mode when logged out?

Yes

Account name

ffgj585

Account config

No response

Current Behavior

• Can’t sign in to an account, see the following error:
• Password is provided by password manager and was previously used to sign in successfully.

Email/password is incorrect or your account does not have password authentication enabled.

• Following the password reset flow results in the following error:

Failed to send password reset email: Server is down for maintenance.

• The issue started a few days after signing up, when a sign out was forced after some server is down for maintenance errors while signed in and using the app normally.

Expected Behavior

• Can log in to account using known-good password.
• Can reset password if desired.

Steps To Reproduce

• I don’t have a good general reproduction except the above with my account ffgj585.

Environment

• OS: macOS
• Browser: Safari
• Browser Version: 17.4 (18618.1.15.111.5, 18618)

Anything else?

No response

[fehmer]

please try again

[Miodec]

Server was down for maintenance, everything should be fine now.

[danhalliday]

Many thanks. I’m still not able to log in (Email/password is incorrect or your account does not have password authentication enabled).

On the off chance I actually am not using the correct password I tried to reset. This was shown as succeeded (green notification) but I never got the email, and now I’m throttled from trying again with too many attempts.

I’m using a less-common TLD on my email address. Could that be related?

[Miodec]

Quite possible you made a typo in your email when signing up. Email me at support@monkeytype.com with the details and we will sort this out.