/
CallCenterDialController.java
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/
CallCenterDialController.java
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package org.motechproject.ghana.national.web.ivr;
import org.joda.time.DateTime;
import org.joda.time.LocalTime;
import org.motechproject.ghana.national.builder.IVRCallbackUrlBuilder;
import org.motechproject.ghana.national.domain.IVRCallCenterNoMapping;
import org.motechproject.ghana.national.domain.IVRClipManager;
import org.motechproject.ghana.national.domain.ivr.AudioPrompts;
import org.motechproject.ghana.national.domain.mobilemidwife.Language;
import org.motechproject.ghana.national.service.IvrCallCenterNoMappingService;
import org.motechproject.model.DayOfWeek;
import org.motechproject.model.Time;
import org.motechproject.util.DateUtil;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.stereotype.Controller;
import org.springframework.web.bind.annotation.PathVariable;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestMethod;
import org.springframework.web.bind.annotation.RequestParam;
import org.springframework.web.bind.annotation.ResponseBody;
import java.util.Arrays;
import java.util.Calendar;
import java.util.List;
import static org.motechproject.ghana.national.domain.ivr.VerboiceDialStatus.BUSY;
import static org.motechproject.ghana.national.domain.ivr.VerboiceDialStatus.COMPLETED;
import static org.motechproject.ghana.national.domain.ivr.VerboiceDialStatus.FAILED;
import static org.motechproject.ghana.national.domain.mobilemidwife.Language.valueOf;
@Controller
@RequestMapping(value = "/ivr")
public class CallCenterDialController {
private IVRClipManager ivrClipManager;
private String callCenterRedialIntervalInSec;
private IVRCallbackUrlBuilder ivrCallbackUrlBuilder;
private IvrCallCenterNoMappingService ivrCallCenterNoMappingService;
@Value("#{ghanaNationalProperties['sip.channel.name']}")
private String sipChannelName;
@Autowired
public CallCenterDialController(IVRClipManager ivrClipManager,
@Value("#{verboiceProperties['callcenter.redial.interval.sec']}") String redialIntervalInSec,
IVRCallbackUrlBuilder ivrCallbackUrlBuilder,
IvrCallCenterNoMappingService ivrCallCenterNoMappingService) {
this.ivrClipManager = ivrClipManager;
this.callCenterRedialIntervalInSec = redialIntervalInSec;
this.ivrCallbackUrlBuilder = ivrCallbackUrlBuilder;
this.ivrCallCenterNoMappingService = ivrCallCenterNoMappingService;
}
@RequestMapping(value = "/dial/{ln}/callback/{callerPhoneNumber}", method = RequestMethod.POST)
@ResponseBody
public String handleCallStatus(@RequestParam("DialCallStatus") String dialCallStatus,
@PathVariable("ln") String language,
@PathVariable("callerPhoneNumber") String callerPhoneNumber,
@RequestParam("nurseLine") boolean nurseLine) {
if (dialCallStatus != null) {
if (FAILED.getCode().equals(dialCallStatus)) {
Calendar cal = Calendar.getInstance();
int day = cal.get(Calendar.DAY_OF_WEEK);
int hr = cal.get(Calendar.HOUR_OF_DAY);
if(day >= Calendar.MONDAY && day <= Calendar.SATURDAY) {
if(hr >= 1 && hr <= 21){
return playTwiml(Arrays.asList(ivrClipManager.urlFor(AudioPrompts.CALL_CENTER_DIAL_FAILED.getFileName(), valueOf(language))));
}
}
else
{
return waitAndDial(language, callerPhoneNumber, nurseLine);
}
} else if (BUSY.getCode().equals(dialCallStatus) || "no-answer".equals(dialCallStatus)) {
return waitAndDial(language, callerPhoneNumber, nurseLine);
} else if (COMPLETED.getCode().equals(dialCallStatus)) {
return hangup();
}
}
return hangup();
}
private String hangup() {
return "<?xml version=\"1.0\" encoding=\"UTF-8\" ?>\n" +
"<Response>\n" +
" <Hangup/>\n" +
"</Response>";
}
private String waitAndDial(String language, String callerPhoneNumber, boolean nurseLine) {
DayOfWeek dayOfWeek = DayOfWeek.getDayOfWeek(DateUtil.today().dayOfWeek().get());
IVRCallCenterNoMapping mapping = ivrCallCenterNoMappingService.getCallCenterPhoneNumber(Language.valueOf(language), dayOfWeek, new Time(DateUtil.now().toLocalTime()), nurseLine);
return (mapping != null) ? callCenterBusy(language, mapping, callerPhoneNumber, nurseLine) : callCenterClosed(language);
}
private String callCenterClosed(String language) {
String url = ivrClipManager.urlFor(AudioPrompts.CALL_CENTER_DIAL_FAILED.getFileName(), valueOf(language));
String xml = "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n";
xml = xml + "<Response>\n";
xml = xml + " <Play>" + url + "</Play>\n";
xml = xml + "</Response>";
return xml;
}
private String callCenterBusy(String language, IVRCallCenterNoMapping mapping, String callerPhoneNumber, boolean nurseLine) {
String url = ivrClipManager.urlFor(AudioPrompts.CALL_CENTER_BUSY.getFileName(), valueOf(language));
String xml = "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n";
xml = xml + "<Response>\n";
xml = xml + " <Play>" + url + "</Play>\n";
xml = xml + " <Pause length=\"" + callCenterRedialIntervalInSec + "\"/>";
xml = xml + " <Dial callerId=\"" + callerPhoneNumber + "\" action=\""
+ ivrCallbackUrlBuilder.callCenterDialStatusUrl(valueOf(language), callerPhoneNumber, nurseLine) + "\""
+ (mapping.isSipChannel() ? " channel=\"" + sipChannelName + "\">" : ">")
+ mapping.getPhoneNumber() + "</Dial>";
xml = xml + "</Response>";
return xml;
}
private String playTwiml(List<String> urls) {
String xml = "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n";
xml = xml + "<Response>\n";
for (String url : urls) {
xml = xml + " <Play>" + url + "</Play>\n";
}
return xml + "</Response>";
}
}