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[Bug]Firefox account login problems #15133

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JustAWhiteLily opened this issue Sep 16, 2020 · 8 comments
Closed

[Bug]Firefox account login problems #15133

JustAWhiteLily opened this issue Sep 16, 2020 · 8 comments
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b:anr Application Not Responding 🐞 bug Crashes, Something isn't working, .. Feature:Accounts Feature:Sync qa-triaged Issues triaged by qa wontfix

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@JustAWhiteLily
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JustAWhiteLily commented Sep 16, 2020

Steps to reproduce

  1. Go to Settings and tap on Turn on Sync.
  2. Choose "Use email instead" and the browser goes to Firefox Sync sign up page.
  3. Enter your email of your Firefox account and tap on "Continue".

Expected behavior

Proceed to the webpage that asks for a 6-digit verification code received by email.

Actual behavior

The browser freezes and shows "Firefox is not responding. Do you want to close it?" Then the browser returns to the previous "Turn on Sync" page.

Device information

  • Android device: Honor Tablet 5 (AGS2-AL00HN). Android 9. EMUI 9.1.0 (This device does not have GMS)
  • Fenix version: 80.1.3

    The log is here.

Note: Firefox also has at least another three issues on this device and a 5-year-old Huawei smartphone running Android Nougat has almost the same problems.

┆Issue is synchronized with this Jira Task

@JustAWhiteLily JustAWhiteLily added the 🐞 bug Crashes, Something isn't working, .. label Sep 16, 2020
@github-actions github-actions bot added the needs:triage Issue needs triage label Sep 16, 2020
@mcarare mcarare added the b:anr Application Not Responding label Sep 16, 2020
@ekager
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ekager commented Dec 18, 2020

@JustAWhiteLily thanks for filing! Can you still reproduce this?

@ekager ekager added Feature:Accounts Feature:Sync and removed needs:triage Issue needs triage labels Dec 18, 2020
@JustAWhiteLily
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JustAWhiteLily commented Dec 20, 2020

@JustAWhiteLily thanks for filing! Can you still reproduce this?

I think this problem still exists in the latest stable release.
Edit: I just tried to log the crash information using the latest version. The app doesn't crash after tapping on "continue", but it goes back to the synchronization page.

@JustAWhiteLily
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JustAWhiteLily commented Dec 20, 2020

@JustAWhiteLily thanks for filing! Can you still reproduce this?

Here are the results from the latest version available from Google Play:
https://gist.github.com/JustAWhiteLily/54e555df073b77bf8350b13d332da8f1

@stale
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stale bot commented Jun 18, 2021

See: #17373 This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@stale stale bot added the wontfix label Jun 18, 2021
@lobontiumira
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@JustAWhiteLily I was not able to reproduce this issue on the latest RC build 89.1.1 with Google Pixel (Android 10), Sony Xperia Z5 Premium (Android 7.1.1), nor with Xiaomi mi4i (Android 5.0.2).
Could you retest please?
Thank you!

@stale stale bot removed the wontfix label Jun 24, 2021
@lobontiumira lobontiumira added the qa-triaged Issues triaged by qa label Jun 24, 2021
@JustAWhiteLily
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@JustAWhiteLily I was not able to reproduce this issue on the latest RC build 89.1.1 with Google Pixel (Android 10), Sony Xperia Z5 Premium (Android 7.1.1), nor with Xiaomi mi4i (Android 5.0.2).
Could you retest please?
Thank you!

I almost forget that I once filed this bug. I don't know if it still exist now.

@stale
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stale bot commented Dec 23, 2021

See: #17373 This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@stale stale bot added the wontfix label Dec 23, 2021
@sflorean
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Closing based on the comments above. Please re-open if the issue occurs again. Thank you!

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