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Room is all black after publishing and joining #5867

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jalgrim opened this issue Dec 20, 2022 · 1 comment
Open

Room is all black after publishing and joining #5867

jalgrim opened this issue Dec 20, 2022 · 1 comment
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bug needs triage For bugs that have not yet been assigned a fix priority

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@jalgrim
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jalgrim commented Dec 20, 2022

Description
After publishing from Spoke to Hubs, and clicking to join the room, it doesn't load properly and is all black. The usual pop-ups about the microphone work, but then I only see the bottom bar and objects/people bar in the top-right corner; everything else is just black--the usual entry jingle audio also does not play.

This has happened quite a lot and sometimes is fixed if I go back to Spoke and delete recent constructions, then publish again (I was thinking maybe duplicating a construction multiple times caused an error somewhere in the code). But this time it seems that deleting and republishing didn't work--I deleted the morning's work and still cannot enter the room. Switching web browsers has not worked, the only thing that has helped has been deleting and republishing.

Screen Shot 2022-12-19 at 4 52 33 PM

@jalgrim jalgrim added bug needs triage For bugs that have not yet been assigned a fix priority labels Dec 20, 2022
@matthewbcool
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Thank you for your report. I'm not able to reproduce. Can you please include some steps to reproduce this bug with browser and device information?

I tried:

  • create a new spoke scene
  • publish to hubs and created a room (looks ok)
  • added objects, a dynamic light and an audio element
  • re-publish and enter the room as expected.
    firefox/chrome macbook

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