User Setup Issue (Login to ADT Control)

[JCallender73]

Describe the bug:

What do you think the problem relates to?

User setup - Nothing shows up in Homekit after installing Plug-in

Steps to reproduce the bug:

Performed auto configuration

Expected behavior:

A clear and concise description of what you expected to happen.

The Apple device you are using:

• Device: iPhone XR
• OS: iOS 14.5 Beta

Homebridge information:

Find these 4 lines in the beginning of the logs, then replace the text inside the grave accents:

4/10/2021, 5:31:12 PM [ADT Pulse] running on linux (arm)
4/10/2021, 5:31:12 PM [ADT Pulse] homebridge-adt-pulse v2.0.2
4/10/2021, 5:31:12 PM [ADT Pulse] node v14.16.0
4/10/2021, 5:31:12 PM [ADT Pulse] homebridge v1.3.3

Logs related to this bug:

Attempt to locate the bug in the logs, then replace SAMPLE TEXT inside the grave accents:

SAMPLE TEXT

[mrjackyliang]

What configuration did you do in Homebridge? Can you explain how you setup the plugin in detail?

[JCallender73]

After setting up the HOOBS Hub on my nework I installed the ADT Pulse Plug in and did what I thought was a autoconfiguation. I have attached a screenshot.

I then rebooted server and went to "add accessory" but nothing shows up to add.

[mrjackyliang]

Can I see what the logs say? Should be in HOOBS

[JCallender73]

4/10/2021, 5:31:07 PM HOOBS listening on port 80.
4/10/2021, 5:31:09 PM Initializing HAP-NodeJS v0.9.3...
4/10/2021, 5:31:11 PM Loaded plugin 'homebridge-adt-pulse'
4/10/2021, 5:31:12 PM [4/10/2021, 3:31:11 PM] Registering platform 'homebridge-adt-pulse.ADTPulse'
4/10/2021, 5:31:12 PM Loading 1 platforms...
4/10/2021, 5:31:12 PM [ADT Pulse] Initializing ADTPulse platform...
4/10/2021, 5:31:12 PM [ADT Pulse] running on linux (arm)
4/10/2021, 5:31:12 PM [ADT Pulse] homebridge-adt-pulse v2.0.2
4/10/2021, 5:31:12 PM [ADT Pulse] node v14.16.0
4/10/2021, 5:31:12 PM [ADT Pulse] homebridge v1.3.3
4/10/2021, 5:31:12 PM [ADT Pulse] Removing all ADT Pulse accessories from Homebridge...
4/10/2021, 5:31:12 PM Preparing Advertiser for 'HOOBS 7BFA' using bonjour-hap backend!
4/10/2021, 5:31:12 PM Starting to advertise 'HOOBS 7BFA' using bonjour-hap backend!
4/10/2021, 5:31:12 PM Bridge is running on port 51826.

[mrjackyliang]

Did you accidentally turn on the reset all checkbox?

[JCallender73]

It was on so I turned it off and rebooted server. I also Uninstalled the plug in and resetup the plug in with reset all turn off. When I go to add accessories in HOOBS I still see no accessories to add. Please see attached screen shot of setup and logs.

From the logs it looks like it is saying my account login has been locked, but I am able to login to alarm.com and control.adt with same login credentials without issue.
Thanks,

4/14/2021, 7:17:20 PM Initializing HAP-NodeJS v0.9.3...
4/14/2021, 7:17:22 PM Loaded plugin 'homebridge-adt-pulse'
4/14/2021, 7:17:22 PM [4/14/2021, 5:17:22 PM] Registering platform 'homebridge-adt-pulse.ADTPulse'
4/14/2021, 7:17:22 PM Loading 1 platforms...
4/14/2021, 7:17:22 PM [ADT Pulse] Initializing ADTPulse platform...
4/14/2021, 7:17:22 PM [ADT Pulse] running on linux (arm)
4/14/2021, 7:17:22 PM [ADT Pulse] homebridge-adt-pulse v2.0.2
4/14/2021, 7:17:22 PM [ADT Pulse] node v14.16.0
4/14/2021, 7:17:22 PM [ADT Pulse] homebridge v1.3.3
4/14/2021, 7:17:22 PM Preparing Advertiser for 'HOOBS 7BFA' using bonjour-hap backend!
4/14/2021, 7:17:22 PM Starting to advertise 'HOOBS 7BFA' using bonjour-hap backend!
4/14/2021, 7:17:22 PM Bridge is running on port 51826.
4/14/2021, 7:17:24 PM [ADT Pulse] Login failed. Trying again...
4/14/2021, 7:17:24 PM [ADT Pulse] Sign In unsuccessful. Your account has been locked after multiple sign in attempts. Try again in 19 minutes.
4/14/2021, 7:17:26 PM [ADT Pulse] Login failed. Trying again...
4/14/2021, 7:17:26 PM [ADT Pulse] Sign In unsuccessful. Your account has been locked after multiple sign in attempts. Try again in 19 minutes.
4/14/2021, 7:17:30 PM [ADT Pulse] Login failed more than 2 times. Portal sync restarting in 10 minutes...
4/14/2021, 7:17:30 PM [ADT Pulse] Sign In unsuccessful. Your account has been locked after multiple sign in attempts. Try again in 19 minutes.

[mrjackyliang]

This plugin only works for https://portal.adtpulse.com. It doesn't work for ADT Control

[JCallender73]

Is there any way to modify this to work with ADT control. I read many articles online that seem to say this would work because it logged in through alarm.com.

[mrjackyliang]

No, it's not modifiable because ADT Control and ADT Pulse are two different systems. They are owned by the same company because ADT Pulse (hosted by Icontrol One) was bought out by Alarm.com

Currently, I cannot develop a plugin for ADT Control, because I don't have that system.

[github-actions]

This issue is now locked and considered resolved due to inactivity.