Sensors stopped loading after update

[Mattapoisett]

Hello,

First I want to thank you all for getting the 2FA issue fixed. I finally got around to performing the update and updating my Node.js. However when I got it up and running after the update, the plugin doesn't seem to load the sensors. When I reboot the only reference I see to to ADT Pulse is this:
[ADT Pulse] running on linux (x64)
[ADT Pulse] homebridge-adt-pulse v2.1.1
[ADT Pulse] node v16.13.0
[ADT Pulse] homebridge v1.3.5

I even performed a "resetALL": true, with no luck. Though I'm not sure it ran since there was no info about it in the l Homebridge logs. What should I look for next to resolve this issue?

[knedd]

Did you check to see if you IP address is being blocked by ADT? Try logging in to the portal from the same machine. Kevin Sent via iPhone

…

On Nov 8, 2021, at 8:58 PM, Mattapoisett ***@***.***> wrote:  Hello, First I want to thank you all for getting the 2FA issue fixed. I finally got around to performing the update and updating my Node.js. However when I got it up and running after the update, the plugin doesn't seem to load the sensors. When I reboot the only reference I see to to ADT Pulse is this: [ADT Pulse] running on linux (x64) [ADT Pulse] homebridge-adt-pulse v2.1.1 [ADT Pulse] node v16.13.0 [ADT Pulse] homebridge v1.3.5 I even performed a "resetALL": true, with no luck. Though I'm not sure it ran since there was no info about it in the l Homebridge logs. What should I look for next to resolve this issue? — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

[Mattapoisett]

Funny you should mention it. I was having issues getting to the portal.adtpulse.com . When the page loaded, it told me I was blocked. I contacted ADT, they concluded my ISP was doing the blocking. I resorted to using a VPN to log into my web client. I didn't think about it affecting the HomeBridge. Any suggestions for getting my IP address back on the white list?

[mrjackyliang]

Funny you should mention it. I was having issues getting to the portal.adtpulse.com . When the page loaded, it told me I was blocked. I contacted ADT, they concluded my ISP was doing the blocking. I resorted to using a VPN to log into my web client. I didn't think about it affecting the HomeBridge. Any suggestions for getting my IP address back on the white list?

It's actually a block done by Alarm.com. The trick is to set the correct configuration, and then stop Homebridge for about 30 mins. Then reboot it, everything should fall into place.

[Mattapoisett]

Funny you should mention it. I was having issues getting to the portal.adtpulse.com . When the page loaded, it told me I was blocked. I contacted ADT, they concluded my ISP was doing the blocking. I resorted to using a VPN to log into my web client. I didn't think about it affecting the HomeBridge. Any suggestions for getting my IP address back on the white list?

It's actually a block done by Alarm.com. The trick is to set the correct configuration, and then stop Homebridge for about 30 mins. Then reboot it, everything should fall into place.

Well I had put in the fingerprint key yesterday. when It didn't work I reached out here, I couldn't think of any other config which needed to be changed. I shut it down for just over an hour and when I brought it up, it still want connecting properly. Do I need to get another key and put is in the JSON file, then immediately reboot? or is there something else I need to look for?

[mrjackyliang]

Funny you should mention it. I was having issues getting to the portal.adtpulse.com . When the page loaded, it told me I was blocked. I contacted ADT, they concluded my ISP was doing the blocking. I resorted to using a VPN to log into my web client. I didn't think about it affecting the HomeBridge. Any suggestions for getting my IP address back on the white list?

It's actually a block done by Alarm.com. The trick is to set the correct configuration, and then stop Homebridge for about 30 mins. Then reboot it, everything should fall into place.

Well I had put in the fingerprint key yesterday. when It didn't work I reached out here, I couldn't think of any other config which needed to be changed. I shut it down for just over an hour and when I brought it up, it still want connecting properly. Do I need to get another key and put is in the JSON file, then immediately reboot? or is there something else I need to look for?

You can try, but if it worsens, better to contact your ISP and request an IP address change.

[mrjackyliang]

Closing this for now. I think this problem is solved over time. Simply by stopping Homebridge or the plugin itself for an hour or so, and then reboot the plugin.

[Mattapoisett]

Thanks for all the help. I was finally able to get everything to line up and work with a fingerprint.

[github-actions]

This issue is now locked and considered resolved due to inactivity.