A virtual software assistant for banks
Staying in queues in order to talk to a representant of your bank can turn into a waste of time, so how would it be if you could do frequent operations right from your favourite Messenger Client ?
In order to extract the intent of messages received from user we use WitAi. It has the following configuration
intent_operation is the core trait, as it encapsulates all the different operation that a user can do:
- card_renewal
- block_card
- check_transactions
- spending_statistics
- account_info
- credit_options
- show_promotions
- show_closest
- add_new_account
Besides that, there are defined all the keywords that an user could write, in our case there are currencies (RON, USD, EUR), sum of money, date
So, when a message is received the pipeline wold look something like this:
- send message to witAI
- get response
- base on the entities provided by witAI (intent operation and keywords) compute and send a response
- NodeJs
- WitAi for extracting the meaning of messages
The Project was realised in the 2nd year of university (June 2018), in a team of 4 during a 48 hours hackathon. I implemented a few of the operations presented above + the interaction with WitAi.