-
Notifications
You must be signed in to change notification settings - Fork 12
/
adherencesettings.go
41 lines (27 loc) · 1.5 KB
/
adherencesettings.go
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
package platformclientv2
import (
"encoding/json"
"strconv"
"strings"
)
// Adherencesettings - Schedule Adherence Configuration
type Adherencesettings struct {
// SevereAlertThresholdMinutes - The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence
SevereAlertThresholdMinutes *int `json:"severeAlertThresholdMinutes,omitempty"`
// AdherenceTargetPercent - Target adherence percentage
AdherenceTargetPercent *int `json:"adherenceTargetPercent,omitempty"`
// AdherenceExceptionThresholdSeconds - The threshold in seconds for which agents should not be penalized for being momentarily out of adherence
AdherenceExceptionThresholdSeconds *int `json:"adherenceExceptionThresholdSeconds,omitempty"`
// NonOnQueueActivitiesEquivalent - Whether to treat all non-on-queue activities as equivalent for adherence purposes
NonOnQueueActivitiesEquivalent *bool `json:"nonOnQueueActivitiesEquivalent,omitempty"`
// TrackOnQueueActivity - Whether to track on-queue activities
TrackOnQueueActivity *bool `json:"trackOnQueueActivity,omitempty"`
// IgnoredActivityCategories - Activity categories that should be ignored for adherence purposes
IgnoredActivityCategories *Ignoredactivitycategories `json:"ignoredActivityCategories,omitempty"`
}
// String returns a JSON representation of the model
func (o *Adherencesettings) String() string {
j, _ := json.Marshal(o)
str, _ := strconv.Unquote(strings.Replace(strconv.Quote(string(j)), `\\u`, `\u`, -1))
return str
}