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adherencesettings.go
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adherencesettings.go
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package platformclientv2
import (
"github.com/leekchan/timeutil"
"encoding/json"
"strconv"
"strings"
)
// Adherencesettings - Schedule Adherence Configuration
type Adherencesettings struct {
// SevereAlertThresholdMinutes - The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence
SevereAlertThresholdMinutes *int `json:"severeAlertThresholdMinutes,omitempty"`
// AdherenceTargetPercent - Target adherence percentage
AdherenceTargetPercent *int `json:"adherenceTargetPercent,omitempty"`
// AdherenceExceptionThresholdSeconds - The threshold in seconds for which agents should not be penalized for being momentarily out of adherence
AdherenceExceptionThresholdSeconds *int `json:"adherenceExceptionThresholdSeconds,omitempty"`
// NonOnQueueActivitiesEquivalent - Whether to treat all non-on-queue activities as equivalent for adherence purposes
NonOnQueueActivitiesEquivalent *bool `json:"nonOnQueueActivitiesEquivalent,omitempty"`
// TrackOnQueueActivity - Whether to track on-queue activities
TrackOnQueueActivity *bool `json:"trackOnQueueActivity,omitempty"`
// IgnoredActivityCategories - Activity categories that should be ignored for adherence purposes
IgnoredActivityCategories *Ignoredactivitycategories `json:"ignoredActivityCategories,omitempty"`
}
func (u *Adherencesettings) MarshalJSON() ([]byte, error) {
// Redundant initialization to avoid unused import errors for models with no Time values
_ = timeutil.Timedelta{}
type Alias Adherencesettings
return json.Marshal(&struct {
SevereAlertThresholdMinutes *int `json:"severeAlertThresholdMinutes,omitempty"`
AdherenceTargetPercent *int `json:"adherenceTargetPercent,omitempty"`
AdherenceExceptionThresholdSeconds *int `json:"adherenceExceptionThresholdSeconds,omitempty"`
NonOnQueueActivitiesEquivalent *bool `json:"nonOnQueueActivitiesEquivalent,omitempty"`
TrackOnQueueActivity *bool `json:"trackOnQueueActivity,omitempty"`
IgnoredActivityCategories *Ignoredactivitycategories `json:"ignoredActivityCategories,omitempty"`
*Alias
}{
SevereAlertThresholdMinutes: u.SevereAlertThresholdMinutes,
AdherenceTargetPercent: u.AdherenceTargetPercent,
AdherenceExceptionThresholdSeconds: u.AdherenceExceptionThresholdSeconds,
NonOnQueueActivitiesEquivalent: u.NonOnQueueActivitiesEquivalent,
TrackOnQueueActivity: u.TrackOnQueueActivity,
IgnoredActivityCategories: u.IgnoredActivityCategories,
Alias: (*Alias)(u),
})
}
// String returns a JSON representation of the model
func (o *Adherencesettings) String() string {
j, _ := json.Marshal(o)
str, _ := strconv.Unquote(strings.Replace(strconv.Quote(string(j)), `\\u`, `\u`, -1))
return str
}