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adherencesettings.go
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adherencesettings.go
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package platformclientv2
import (
"github.com/leekchan/timeutil"
"encoding/json"
"strconv"
"strings"
)
// Adherencesettings - Schedule Adherence Configuration
type Adherencesettings struct {
// SevereAlertThresholdMinutes - The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence
SevereAlertThresholdMinutes *int `json:"severeAlertThresholdMinutes,omitempty"`
// AdherenceTargetPercent - Target adherence percentage
AdherenceTargetPercent *int `json:"adherenceTargetPercent,omitempty"`
// AdherenceExceptionThresholdSeconds - The threshold in seconds for which agents should not be penalized for being momentarily out of adherence
AdherenceExceptionThresholdSeconds *int `json:"adherenceExceptionThresholdSeconds,omitempty"`
// NonOnQueueActivitiesEquivalent - Whether to treat all non-on-queue activities as equivalent for adherence purposes
NonOnQueueActivitiesEquivalent *bool `json:"nonOnQueueActivitiesEquivalent,omitempty"`
// TrackOnQueueActivity - Whether to track on-queue activities
TrackOnQueueActivity *bool `json:"trackOnQueueActivity,omitempty"`
// IgnoredActivityCategories - Activity categories that should be ignored for adherence purposes
IgnoredActivityCategories *Ignoredactivitycategories `json:"ignoredActivityCategories,omitempty"`
}
func (o *Adherencesettings) MarshalJSON() ([]byte, error) {
// Redundant initialization to avoid unused import errors for models with no Time values
_ = timeutil.Timedelta{}
type Alias Adherencesettings
return json.Marshal(&struct {
SevereAlertThresholdMinutes *int `json:"severeAlertThresholdMinutes,omitempty"`
AdherenceTargetPercent *int `json:"adherenceTargetPercent,omitempty"`
AdherenceExceptionThresholdSeconds *int `json:"adherenceExceptionThresholdSeconds,omitempty"`
NonOnQueueActivitiesEquivalent *bool `json:"nonOnQueueActivitiesEquivalent,omitempty"`
TrackOnQueueActivity *bool `json:"trackOnQueueActivity,omitempty"`
IgnoredActivityCategories *Ignoredactivitycategories `json:"ignoredActivityCategories,omitempty"`
*Alias
}{
SevereAlertThresholdMinutes: o.SevereAlertThresholdMinutes,
AdherenceTargetPercent: o.AdherenceTargetPercent,
AdherenceExceptionThresholdSeconds: o.AdherenceExceptionThresholdSeconds,
NonOnQueueActivitiesEquivalent: o.NonOnQueueActivitiesEquivalent,
TrackOnQueueActivity: o.TrackOnQueueActivity,
IgnoredActivityCategories: o.IgnoredActivityCategories,
Alias: (*Alias)(o),
})
}
func (o *Adherencesettings) UnmarshalJSON(b []byte) error {
var AdherencesettingsMap map[string]interface{}
err := json.Unmarshal(b, &AdherencesettingsMap)
if err != nil {
return err
}
if SevereAlertThresholdMinutes, ok := AdherencesettingsMap["severeAlertThresholdMinutes"].(float64); ok {
SevereAlertThresholdMinutesInt := int(SevereAlertThresholdMinutes)
o.SevereAlertThresholdMinutes = &SevereAlertThresholdMinutesInt
}
if AdherenceTargetPercent, ok := AdherencesettingsMap["adherenceTargetPercent"].(float64); ok {
AdherenceTargetPercentInt := int(AdherenceTargetPercent)
o.AdherenceTargetPercent = &AdherenceTargetPercentInt
}
if AdherenceExceptionThresholdSeconds, ok := AdherencesettingsMap["adherenceExceptionThresholdSeconds"].(float64); ok {
AdherenceExceptionThresholdSecondsInt := int(AdherenceExceptionThresholdSeconds)
o.AdherenceExceptionThresholdSeconds = &AdherenceExceptionThresholdSecondsInt
}
if NonOnQueueActivitiesEquivalent, ok := AdherencesettingsMap["nonOnQueueActivitiesEquivalent"].(bool); ok {
o.NonOnQueueActivitiesEquivalent = &NonOnQueueActivitiesEquivalent
}
if TrackOnQueueActivity, ok := AdherencesettingsMap["trackOnQueueActivity"].(bool); ok {
o.TrackOnQueueActivity = &TrackOnQueueActivity
}
if IgnoredActivityCategories, ok := AdherencesettingsMap["ignoredActivityCategories"].(map[string]interface{}); ok {
IgnoredActivityCategoriesString, _ := json.Marshal(IgnoredActivityCategories)
json.Unmarshal(IgnoredActivityCategoriesString, &o.IgnoredActivityCategories)
}
return nil
}
// String returns a JSON representation of the model
func (o *Adherencesettings) String() string {
j, _ := json.Marshal(o)
str, _ := strconv.Unquote(strings.Replace(strconv.Quote(string(j)), `\\u`, `\u`, -1))
return str
}