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conversationmetricstopicconversationmetricrecord.go
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conversationmetricstopicconversationmetricrecord.go
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package platformclientv2
import (
"time"
"github.com/leekchan/timeutil"
"encoding/json"
"strconv"
"strings"
)
// Conversationmetricstopicconversationmetricrecord
type Conversationmetricstopicconversationmetricrecord struct {
// Metric - Metric name
Metric *string `json:"metric,omitempty"`
// MetricDate - The date and time of metric creation
MetricDate *time.Time `json:"metricDate,omitempty"`
// Value - Metric value
Value *int `json:"value,omitempty"`
// RecordId - Record identifier
RecordId *string `json:"recordId,omitempty"`
// ActiveSkillIds - ID(s) of Skill(s) that are active on the conversation
ActiveSkillIds *[]string `json:"activeSkillIds,omitempty"`
// AddressFrom - The address that initiated an action
AddressFrom *string `json:"addressFrom,omitempty"`
// AddressTo - The address receiving an action
AddressTo *string `json:"addressTo,omitempty"`
// AgentAssistantId - Unique identifier of the active virtual agent assistant
AgentAssistantId *string `json:"agentAssistantId,omitempty"`
// AgentBullseyeRing - Bullseye ring of the targeted agent
AgentBullseyeRing *int `json:"agentBullseyeRing,omitempty"`
// AgentOwned - Flag indicating an agent-owned callback
AgentOwned *bool `json:"agentOwned,omitempty"`
// Ani - Automatic Number Identification (caller's number)
Ani *string `json:"ani,omitempty"`
// AssignerId - ID of the user that manually assigned a conversation
AssignerId *string `json:"assignerId,omitempty"`
// Authenticated - Flag that indicates that the identity of the customer has been asserted as verified by the provider.
Authenticated *bool `json:"authenticated,omitempty"`
// ConversationId - Unique identifier for the conversation
ConversationId *string `json:"conversationId,omitempty"`
// ConversationInitiator - Indicates the participant purpose of the participant initiating a message conversation
ConversationInitiator *string `json:"conversationInitiator,omitempty"`
// ConvertedFrom - Session media type that was converted from in case of a media type conversion
ConvertedFrom *string `json:"convertedFrom,omitempty"`
// ConvertedTo - Session media type that was converted to in case of a media type conversion
ConvertedTo *string `json:"convertedTo,omitempty"`
// CustomerParticipation - Indicates a messaging conversation in which the customer participated by sending at least one message
CustomerParticipation *bool `json:"customerParticipation,omitempty"`
// DeliveryStatus - The email or SMS delivery status
DeliveryStatus *string `json:"deliveryStatus,omitempty"`
// DestinationAddresses - Destination address(es) of transfers or consults
DestinationAddresses *[]string `json:"destinationAddresses,omitempty"`
// Direction - The direction of the communication
Direction *string `json:"direction,omitempty"`
// DisconnectType - The session disconnect type
DisconnectType *string `json:"disconnectType,omitempty"`
// DivisionIds - Identifier(s) of division(s) associated with a conversation
DivisionIds *[]string `json:"divisionIds,omitempty"`
// Dnis - Dialed number identification service (number dialed by the calling party)
Dnis *string `json:"dnis,omitempty"`
// EdgeId - Unique identifier of the edge device
EdgeId *string `json:"edgeId,omitempty"`
// EligibleAgentCounts - Number of eligible agents for each predictive routing attempt
EligibleAgentCounts *[]int `json:"eligibleAgentCounts,omitempty"`
// ExtendedDeliveryStatus - Extended delivery status
ExtendedDeliveryStatus *string `json:"extendedDeliveryStatus,omitempty"`
// ExternalContactId - External contact identifier
ExternalContactId *string `json:"externalContactId,omitempty"`
// ExternalMediaCount - Count of any media (images, files, etc) included on the external session
ExternalMediaCount *int `json:"externalMediaCount,omitempty"`
// ExternalOrganizationId - External organization identifier
ExternalOrganizationId *string `json:"externalOrganizationId,omitempty"`
// ExternalTag - External tag for the conversation
ExternalTag *string `json:"externalTag,omitempty"`
// FirstQueue - Marker that is set if the current queue is the first queue in a conversation
FirstQueue *bool `json:"firstQueue,omitempty"`
// FlaggedReason - Reason for which participant flagged conversation
FlaggedReason *string `json:"flaggedReason,omitempty"`
// FlowInType - Type of flow in that occurred when entering ACD.
FlowInType *string `json:"flowInType,omitempty"`
// FlowOutType - Type of flow out that occurred when emitting tFlowOut.
FlowOutType *string `json:"flowOutType,omitempty"`
// GroupId - Unique identifier for a PureCloud group
GroupId *string `json:"groupId,omitempty"`
// InteractionType - The interaction type (enterprise or contactCenter)
InteractionType *string `json:"interactionType,omitempty"`
// JourneyActionId - Identifier of the journey action.
JourneyActionId *string `json:"journeyActionId,omitempty"`
// JourneyActionMapId - Identifier of the journey action map that triggered the action.
JourneyActionMapId *string `json:"journeyActionMapId,omitempty"`
// JourneyActionMapVersion - Version of the journey action map that triggered the action.
JourneyActionMapVersion *int `json:"journeyActionMapVersion,omitempty"`
// JourneyCustomerId - Primary identifier of the journey customer in the source where the activities originate from.
JourneyCustomerId *string `json:"journeyCustomerId,omitempty"`
// JourneyCustomerIdType - Type of primary identifier of the journey customer (e.g. cookie).
JourneyCustomerIdType *string `json:"journeyCustomerIdType,omitempty"`
// JourneyCustomerSessionId - Unique identifier of the journey session.
JourneyCustomerSessionId *string `json:"journeyCustomerSessionId,omitempty"`
// JourneyCustomerSessionIdType - Type or category of journey sessions (e.g. web, ticket, delivery, atm).
JourneyCustomerSessionIdType *string `json:"journeyCustomerSessionIdType,omitempty"`
// KnowledgeBaseIds - The unique identifier(s) of the knowledge base(s) used
KnowledgeBaseIds *[]string `json:"knowledgeBaseIds,omitempty"`
// MediaCount - Count of any media (images, files, etc) included in this session
MediaCount *int `json:"mediaCount,omitempty"`
// MediaType - The session media type
MediaType *string `json:"mediaType,omitempty"`
// MessageType - Message type for messaging services. E.g.: sms, facebook, twitter, line
MessageType *string `json:"messageType,omitempty"`
// OriginatingDirection - The original direction of the conversation
OriginatingDirection *string `json:"originatingDirection,omitempty"`
// OutboundCampaignId - (Dialer) Unique identifier of the outbound campaign
OutboundCampaignId *string `json:"outboundCampaignId,omitempty"`
// OutboundContactId - (Dialer) Unique identifier of the contact
OutboundContactId *string `json:"outboundContactId,omitempty"`
// OutboundContactListId - (Dialer) Unique identifier of the contact list that this contact belongs to
OutboundContactListId *string `json:"outboundContactListId,omitempty"`
// ParticipantName - A human readable name identifying the participant
ParticipantName *string `json:"participantName,omitempty"`
// PeerId - This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. After that point, any transfers of that session to other internal components (acd, agent, etc.) will all spawn new sessions whose peerIds point back to that original external session.
PeerId *string `json:"peerId,omitempty"`
// Provider - The source provider for the communication.
Provider *string `json:"provider,omitempty"`
// Purpose - The participant's purpose
Purpose *string `json:"purpose,omitempty"`
// QueueId - Queue identifier
QueueId *string `json:"queueId,omitempty"`
// Remote - Name, phone number, or email address of the remote party.
Remote *string `json:"remote,omitempty"`
// RemovedSkillIds - ID(s) of Skill(s) that have been removed by bullseye routing
RemovedSkillIds *[]string `json:"removedSkillIds,omitempty"`
// Reoffered - Marker for an interaction that got reoffered to the same queue by an in-queue flow
Reoffered *bool `json:"reoffered,omitempty"`
// RequestedLanguageId - Unique identifier for the language requested for an interaction
RequestedLanguageId *string `json:"requestedLanguageId,omitempty"`
// RequestedRoutingSkillIds - Unique identifier(s) for skill(s) requested for an interaction
RequestedRoutingSkillIds *[]string `json:"requestedRoutingSkillIds,omitempty"`
// RequestedRoutings - Routing type(s) for requested/attempted routing methods.
RequestedRoutings *[]string `json:"requestedRoutings,omitempty"`
// RoomId - Unique identifier for the room
RoomId *string `json:"roomId,omitempty"`
// RoutingPriority - Routing priority for the current interaction
RoutingPriority *int `json:"routingPriority,omitempty"`
// RoutingRing - Routing ring for bullseye or preferred agent routing
RoutingRing *int `json:"routingRing,omitempty"`
// SelectedAgentId - Selected agent ID
SelectedAgentId *string `json:"selectedAgentId,omitempty"`
// SelectedAgentRank - Selected agent GPR rank
SelectedAgentRank *int `json:"selectedAgentRank,omitempty"`
// SelfServed - Indicates whether all flow sessions were self serviced
SelfServed *bool `json:"selfServed,omitempty"`
// SessionDnis - Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred
SessionDnis *string `json:"sessionDnis,omitempty"`
// SessionId - The unique identifier of this session
SessionId *string `json:"sessionId,omitempty"`
// StationId - Unique identifier for a phone
StationId *string `json:"stationId,omitempty"`
// TeamId - The team ID the user is a member of
TeamId *string `json:"teamId,omitempty"`
// UsedRouting - Complete routing method
UsedRouting *string `json:"usedRouting,omitempty"`
// UserId - Unique identifier for the user
UserId *string `json:"userId,omitempty"`
// WaitingInteractionCounts - Number of waiting interactions for each predictive routing attempt
WaitingInteractionCounts *[]int `json:"waitingInteractionCounts,omitempty"`
// WrapUpCode - Wrap up code
WrapUpCode *string `json:"wrapUpCode,omitempty"`
// ProposedAgents - Proposed agents
ProposedAgents *[]Conversationmetricstopicconversationproposedagent `json:"proposedAgents,omitempty"`
// ScoredAgents - Scored agents
ScoredAgents *[]Conversationmetricstopicconversationscoredagent `json:"scoredAgents,omitempty"`
}
func (o *Conversationmetricstopicconversationmetricrecord) MarshalJSON() ([]byte, error) {
// Redundant initialization to avoid unused import errors for models with no Time values
_ = timeutil.Timedelta{}
type Alias Conversationmetricstopicconversationmetricrecord
MetricDate := new(string)
if o.MetricDate != nil {
*MetricDate = timeutil.Strftime(o.MetricDate, "%Y-%m-%dT%H:%M:%S.%fZ")
} else {
MetricDate = nil
}
return json.Marshal(&struct {
Metric *string `json:"metric,omitempty"`
MetricDate *string `json:"metricDate,omitempty"`
Value *int `json:"value,omitempty"`
RecordId *string `json:"recordId,omitempty"`
ActiveSkillIds *[]string `json:"activeSkillIds,omitempty"`
AddressFrom *string `json:"addressFrom,omitempty"`
AddressTo *string `json:"addressTo,omitempty"`
AgentAssistantId *string `json:"agentAssistantId,omitempty"`
AgentBullseyeRing *int `json:"agentBullseyeRing,omitempty"`
AgentOwned *bool `json:"agentOwned,omitempty"`
Ani *string `json:"ani,omitempty"`
AssignerId *string `json:"assignerId,omitempty"`
Authenticated *bool `json:"authenticated,omitempty"`
ConversationId *string `json:"conversationId,omitempty"`
ConversationInitiator *string `json:"conversationInitiator,omitempty"`
ConvertedFrom *string `json:"convertedFrom,omitempty"`
ConvertedTo *string `json:"convertedTo,omitempty"`
CustomerParticipation *bool `json:"customerParticipation,omitempty"`
DeliveryStatus *string `json:"deliveryStatus,omitempty"`
DestinationAddresses *[]string `json:"destinationAddresses,omitempty"`
Direction *string `json:"direction,omitempty"`
DisconnectType *string `json:"disconnectType,omitempty"`
DivisionIds *[]string `json:"divisionIds,omitempty"`
Dnis *string `json:"dnis,omitempty"`
EdgeId *string `json:"edgeId,omitempty"`
EligibleAgentCounts *[]int `json:"eligibleAgentCounts,omitempty"`
ExtendedDeliveryStatus *string `json:"extendedDeliveryStatus,omitempty"`
ExternalContactId *string `json:"externalContactId,omitempty"`
ExternalMediaCount *int `json:"externalMediaCount,omitempty"`
ExternalOrganizationId *string `json:"externalOrganizationId,omitempty"`
ExternalTag *string `json:"externalTag,omitempty"`
FirstQueue *bool `json:"firstQueue,omitempty"`
FlaggedReason *string `json:"flaggedReason,omitempty"`
FlowInType *string `json:"flowInType,omitempty"`
FlowOutType *string `json:"flowOutType,omitempty"`
GroupId *string `json:"groupId,omitempty"`
InteractionType *string `json:"interactionType,omitempty"`
JourneyActionId *string `json:"journeyActionId,omitempty"`
JourneyActionMapId *string `json:"journeyActionMapId,omitempty"`
JourneyActionMapVersion *int `json:"journeyActionMapVersion,omitempty"`
JourneyCustomerId *string `json:"journeyCustomerId,omitempty"`
JourneyCustomerIdType *string `json:"journeyCustomerIdType,omitempty"`
JourneyCustomerSessionId *string `json:"journeyCustomerSessionId,omitempty"`
JourneyCustomerSessionIdType *string `json:"journeyCustomerSessionIdType,omitempty"`
KnowledgeBaseIds *[]string `json:"knowledgeBaseIds,omitempty"`
MediaCount *int `json:"mediaCount,omitempty"`
MediaType *string `json:"mediaType,omitempty"`
MessageType *string `json:"messageType,omitempty"`
OriginatingDirection *string `json:"originatingDirection,omitempty"`
OutboundCampaignId *string `json:"outboundCampaignId,omitempty"`
OutboundContactId *string `json:"outboundContactId,omitempty"`
OutboundContactListId *string `json:"outboundContactListId,omitempty"`
ParticipantName *string `json:"participantName,omitempty"`
PeerId *string `json:"peerId,omitempty"`
Provider *string `json:"provider,omitempty"`
Purpose *string `json:"purpose,omitempty"`
QueueId *string `json:"queueId,omitempty"`
Remote *string `json:"remote,omitempty"`
RemovedSkillIds *[]string `json:"removedSkillIds,omitempty"`
Reoffered *bool `json:"reoffered,omitempty"`
RequestedLanguageId *string `json:"requestedLanguageId,omitempty"`
RequestedRoutingSkillIds *[]string `json:"requestedRoutingSkillIds,omitempty"`
RequestedRoutings *[]string `json:"requestedRoutings,omitempty"`
RoomId *string `json:"roomId,omitempty"`
RoutingPriority *int `json:"routingPriority,omitempty"`
RoutingRing *int `json:"routingRing,omitempty"`
SelectedAgentId *string `json:"selectedAgentId,omitempty"`
SelectedAgentRank *int `json:"selectedAgentRank,omitempty"`
SelfServed *bool `json:"selfServed,omitempty"`
SessionDnis *string `json:"sessionDnis,omitempty"`
SessionId *string `json:"sessionId,omitempty"`
StationId *string `json:"stationId,omitempty"`
TeamId *string `json:"teamId,omitempty"`
UsedRouting *string `json:"usedRouting,omitempty"`
UserId *string `json:"userId,omitempty"`
WaitingInteractionCounts *[]int `json:"waitingInteractionCounts,omitempty"`
WrapUpCode *string `json:"wrapUpCode,omitempty"`
ProposedAgents *[]Conversationmetricstopicconversationproposedagent `json:"proposedAgents,omitempty"`
ScoredAgents *[]Conversationmetricstopicconversationscoredagent `json:"scoredAgents,omitempty"`
*Alias
}{
Metric: o.Metric,
MetricDate: MetricDate,
Value: o.Value,
RecordId: o.RecordId,
ActiveSkillIds: o.ActiveSkillIds,
AddressFrom: o.AddressFrom,
AddressTo: o.AddressTo,
AgentAssistantId: o.AgentAssistantId,
AgentBullseyeRing: o.AgentBullseyeRing,
AgentOwned: o.AgentOwned,
Ani: o.Ani,
AssignerId: o.AssignerId,
Authenticated: o.Authenticated,
ConversationId: o.ConversationId,
ConversationInitiator: o.ConversationInitiator,
ConvertedFrom: o.ConvertedFrom,
ConvertedTo: o.ConvertedTo,
CustomerParticipation: o.CustomerParticipation,
DeliveryStatus: o.DeliveryStatus,
DestinationAddresses: o.DestinationAddresses,
Direction: o.Direction,
DisconnectType: o.DisconnectType,
DivisionIds: o.DivisionIds,
Dnis: o.Dnis,
EdgeId: o.EdgeId,
EligibleAgentCounts: o.EligibleAgentCounts,
ExtendedDeliveryStatus: o.ExtendedDeliveryStatus,
ExternalContactId: o.ExternalContactId,
ExternalMediaCount: o.ExternalMediaCount,
ExternalOrganizationId: o.ExternalOrganizationId,
ExternalTag: o.ExternalTag,
FirstQueue: o.FirstQueue,
FlaggedReason: o.FlaggedReason,
FlowInType: o.FlowInType,
FlowOutType: o.FlowOutType,
GroupId: o.GroupId,
InteractionType: o.InteractionType,
JourneyActionId: o.JourneyActionId,
JourneyActionMapId: o.JourneyActionMapId,
JourneyActionMapVersion: o.JourneyActionMapVersion,
JourneyCustomerId: o.JourneyCustomerId,
JourneyCustomerIdType: o.JourneyCustomerIdType,
JourneyCustomerSessionId: o.JourneyCustomerSessionId,
JourneyCustomerSessionIdType: o.JourneyCustomerSessionIdType,
KnowledgeBaseIds: o.KnowledgeBaseIds,
MediaCount: o.MediaCount,
MediaType: o.MediaType,
MessageType: o.MessageType,
OriginatingDirection: o.OriginatingDirection,
OutboundCampaignId: o.OutboundCampaignId,
OutboundContactId: o.OutboundContactId,
OutboundContactListId: o.OutboundContactListId,
ParticipantName: o.ParticipantName,
PeerId: o.PeerId,
Provider: o.Provider,
Purpose: o.Purpose,
QueueId: o.QueueId,
Remote: o.Remote,
RemovedSkillIds: o.RemovedSkillIds,
Reoffered: o.Reoffered,
RequestedLanguageId: o.RequestedLanguageId,
RequestedRoutingSkillIds: o.RequestedRoutingSkillIds,
RequestedRoutings: o.RequestedRoutings,
RoomId: o.RoomId,
RoutingPriority: o.RoutingPriority,
RoutingRing: o.RoutingRing,
SelectedAgentId: o.SelectedAgentId,
SelectedAgentRank: o.SelectedAgentRank,
SelfServed: o.SelfServed,
SessionDnis: o.SessionDnis,
SessionId: o.SessionId,
StationId: o.StationId,
TeamId: o.TeamId,
UsedRouting: o.UsedRouting,
UserId: o.UserId,
WaitingInteractionCounts: o.WaitingInteractionCounts,
WrapUpCode: o.WrapUpCode,
ProposedAgents: o.ProposedAgents,
ScoredAgents: o.ScoredAgents,
Alias: (*Alias)(o),
})
}
func (o *Conversationmetricstopicconversationmetricrecord) UnmarshalJSON(b []byte) error {
var ConversationmetricstopicconversationmetricrecordMap map[string]interface{}
err := json.Unmarshal(b, &ConversationmetricstopicconversationmetricrecordMap)
if err != nil {
return err
}
if Metric, ok := ConversationmetricstopicconversationmetricrecordMap["metric"].(string); ok {
o.Metric = &Metric
}
if metricDateString, ok := ConversationmetricstopicconversationmetricrecordMap["metricDate"].(string); ok {
MetricDate, _ := time.Parse("2006-01-02T15:04:05.999999Z", metricDateString)
o.MetricDate = &MetricDate
}
if Value, ok := ConversationmetricstopicconversationmetricrecordMap["value"].(float64); ok {
ValueInt := int(Value)
o.Value = &ValueInt
}
if RecordId, ok := ConversationmetricstopicconversationmetricrecordMap["recordId"].(string); ok {
o.RecordId = &RecordId
}
if ActiveSkillIds, ok := ConversationmetricstopicconversationmetricrecordMap["activeSkillIds"].([]interface{}); ok {
ActiveSkillIdsString, _ := json.Marshal(ActiveSkillIds)
json.Unmarshal(ActiveSkillIdsString, &o.ActiveSkillIds)
}
if AddressFrom, ok := ConversationmetricstopicconversationmetricrecordMap["addressFrom"].(string); ok {
o.AddressFrom = &AddressFrom
}
if AddressTo, ok := ConversationmetricstopicconversationmetricrecordMap["addressTo"].(string); ok {
o.AddressTo = &AddressTo
}
if AgentAssistantId, ok := ConversationmetricstopicconversationmetricrecordMap["agentAssistantId"].(string); ok {
o.AgentAssistantId = &AgentAssistantId
}
if AgentBullseyeRing, ok := ConversationmetricstopicconversationmetricrecordMap["agentBullseyeRing"].(float64); ok {
AgentBullseyeRingInt := int(AgentBullseyeRing)
o.AgentBullseyeRing = &AgentBullseyeRingInt
}
if AgentOwned, ok := ConversationmetricstopicconversationmetricrecordMap["agentOwned"].(bool); ok {
o.AgentOwned = &AgentOwned
}
if Ani, ok := ConversationmetricstopicconversationmetricrecordMap["ani"].(string); ok {
o.Ani = &Ani
}
if AssignerId, ok := ConversationmetricstopicconversationmetricrecordMap["assignerId"].(string); ok {
o.AssignerId = &AssignerId
}
if Authenticated, ok := ConversationmetricstopicconversationmetricrecordMap["authenticated"].(bool); ok {
o.Authenticated = &Authenticated
}
if ConversationId, ok := ConversationmetricstopicconversationmetricrecordMap["conversationId"].(string); ok {
o.ConversationId = &ConversationId
}
if ConversationInitiator, ok := ConversationmetricstopicconversationmetricrecordMap["conversationInitiator"].(string); ok {
o.ConversationInitiator = &ConversationInitiator
}
if ConvertedFrom, ok := ConversationmetricstopicconversationmetricrecordMap["convertedFrom"].(string); ok {
o.ConvertedFrom = &ConvertedFrom
}
if ConvertedTo, ok := ConversationmetricstopicconversationmetricrecordMap["convertedTo"].(string); ok {
o.ConvertedTo = &ConvertedTo
}
if CustomerParticipation, ok := ConversationmetricstopicconversationmetricrecordMap["customerParticipation"].(bool); ok {
o.CustomerParticipation = &CustomerParticipation
}
if DeliveryStatus, ok := ConversationmetricstopicconversationmetricrecordMap["deliveryStatus"].(string); ok {
o.DeliveryStatus = &DeliveryStatus
}
if DestinationAddresses, ok := ConversationmetricstopicconversationmetricrecordMap["destinationAddresses"].([]interface{}); ok {
DestinationAddressesString, _ := json.Marshal(DestinationAddresses)
json.Unmarshal(DestinationAddressesString, &o.DestinationAddresses)
}
if Direction, ok := ConversationmetricstopicconversationmetricrecordMap["direction"].(string); ok {
o.Direction = &Direction
}
if DisconnectType, ok := ConversationmetricstopicconversationmetricrecordMap["disconnectType"].(string); ok {
o.DisconnectType = &DisconnectType
}
if DivisionIds, ok := ConversationmetricstopicconversationmetricrecordMap["divisionIds"].([]interface{}); ok {
DivisionIdsString, _ := json.Marshal(DivisionIds)
json.Unmarshal(DivisionIdsString, &o.DivisionIds)
}
if Dnis, ok := ConversationmetricstopicconversationmetricrecordMap["dnis"].(string); ok {
o.Dnis = &Dnis
}
if EdgeId, ok := ConversationmetricstopicconversationmetricrecordMap["edgeId"].(string); ok {
o.EdgeId = &EdgeId
}
if EligibleAgentCounts, ok := ConversationmetricstopicconversationmetricrecordMap["eligibleAgentCounts"].([]interface{}); ok {
EligibleAgentCountsString, _ := json.Marshal(EligibleAgentCounts)
json.Unmarshal(EligibleAgentCountsString, &o.EligibleAgentCounts)
}
if ExtendedDeliveryStatus, ok := ConversationmetricstopicconversationmetricrecordMap["extendedDeliveryStatus"].(string); ok {
o.ExtendedDeliveryStatus = &ExtendedDeliveryStatus
}
if ExternalContactId, ok := ConversationmetricstopicconversationmetricrecordMap["externalContactId"].(string); ok {
o.ExternalContactId = &ExternalContactId
}
if ExternalMediaCount, ok := ConversationmetricstopicconversationmetricrecordMap["externalMediaCount"].(float64); ok {
ExternalMediaCountInt := int(ExternalMediaCount)
o.ExternalMediaCount = &ExternalMediaCountInt
}
if ExternalOrganizationId, ok := ConversationmetricstopicconversationmetricrecordMap["externalOrganizationId"].(string); ok {
o.ExternalOrganizationId = &ExternalOrganizationId
}
if ExternalTag, ok := ConversationmetricstopicconversationmetricrecordMap["externalTag"].(string); ok {
o.ExternalTag = &ExternalTag
}
if FirstQueue, ok := ConversationmetricstopicconversationmetricrecordMap["firstQueue"].(bool); ok {
o.FirstQueue = &FirstQueue
}
if FlaggedReason, ok := ConversationmetricstopicconversationmetricrecordMap["flaggedReason"].(string); ok {
o.FlaggedReason = &FlaggedReason
}
if FlowInType, ok := ConversationmetricstopicconversationmetricrecordMap["flowInType"].(string); ok {
o.FlowInType = &FlowInType
}
if FlowOutType, ok := ConversationmetricstopicconversationmetricrecordMap["flowOutType"].(string); ok {
o.FlowOutType = &FlowOutType
}
if GroupId, ok := ConversationmetricstopicconversationmetricrecordMap["groupId"].(string); ok {
o.GroupId = &GroupId
}
if InteractionType, ok := ConversationmetricstopicconversationmetricrecordMap["interactionType"].(string); ok {
o.InteractionType = &InteractionType
}
if JourneyActionId, ok := ConversationmetricstopicconversationmetricrecordMap["journeyActionId"].(string); ok {
o.JourneyActionId = &JourneyActionId
}
if JourneyActionMapId, ok := ConversationmetricstopicconversationmetricrecordMap["journeyActionMapId"].(string); ok {
o.JourneyActionMapId = &JourneyActionMapId
}
if JourneyActionMapVersion, ok := ConversationmetricstopicconversationmetricrecordMap["journeyActionMapVersion"].(float64); ok {
JourneyActionMapVersionInt := int(JourneyActionMapVersion)
o.JourneyActionMapVersion = &JourneyActionMapVersionInt
}
if JourneyCustomerId, ok := ConversationmetricstopicconversationmetricrecordMap["journeyCustomerId"].(string); ok {
o.JourneyCustomerId = &JourneyCustomerId
}
if JourneyCustomerIdType, ok := ConversationmetricstopicconversationmetricrecordMap["journeyCustomerIdType"].(string); ok {
o.JourneyCustomerIdType = &JourneyCustomerIdType
}
if JourneyCustomerSessionId, ok := ConversationmetricstopicconversationmetricrecordMap["journeyCustomerSessionId"].(string); ok {
o.JourneyCustomerSessionId = &JourneyCustomerSessionId
}
if JourneyCustomerSessionIdType, ok := ConversationmetricstopicconversationmetricrecordMap["journeyCustomerSessionIdType"].(string); ok {
o.JourneyCustomerSessionIdType = &JourneyCustomerSessionIdType
}
if KnowledgeBaseIds, ok := ConversationmetricstopicconversationmetricrecordMap["knowledgeBaseIds"].([]interface{}); ok {
KnowledgeBaseIdsString, _ := json.Marshal(KnowledgeBaseIds)
json.Unmarshal(KnowledgeBaseIdsString, &o.KnowledgeBaseIds)
}
if MediaCount, ok := ConversationmetricstopicconversationmetricrecordMap["mediaCount"].(float64); ok {
MediaCountInt := int(MediaCount)
o.MediaCount = &MediaCountInt
}
if MediaType, ok := ConversationmetricstopicconversationmetricrecordMap["mediaType"].(string); ok {
o.MediaType = &MediaType
}
if MessageType, ok := ConversationmetricstopicconversationmetricrecordMap["messageType"].(string); ok {
o.MessageType = &MessageType
}
if OriginatingDirection, ok := ConversationmetricstopicconversationmetricrecordMap["originatingDirection"].(string); ok {
o.OriginatingDirection = &OriginatingDirection
}
if OutboundCampaignId, ok := ConversationmetricstopicconversationmetricrecordMap["outboundCampaignId"].(string); ok {
o.OutboundCampaignId = &OutboundCampaignId
}
if OutboundContactId, ok := ConversationmetricstopicconversationmetricrecordMap["outboundContactId"].(string); ok {
o.OutboundContactId = &OutboundContactId
}
if OutboundContactListId, ok := ConversationmetricstopicconversationmetricrecordMap["outboundContactListId"].(string); ok {
o.OutboundContactListId = &OutboundContactListId
}
if ParticipantName, ok := ConversationmetricstopicconversationmetricrecordMap["participantName"].(string); ok {
o.ParticipantName = &ParticipantName
}
if PeerId, ok := ConversationmetricstopicconversationmetricrecordMap["peerId"].(string); ok {
o.PeerId = &PeerId
}
if Provider, ok := ConversationmetricstopicconversationmetricrecordMap["provider"].(string); ok {
o.Provider = &Provider
}
if Purpose, ok := ConversationmetricstopicconversationmetricrecordMap["purpose"].(string); ok {
o.Purpose = &Purpose
}
if QueueId, ok := ConversationmetricstopicconversationmetricrecordMap["queueId"].(string); ok {
o.QueueId = &QueueId
}
if Remote, ok := ConversationmetricstopicconversationmetricrecordMap["remote"].(string); ok {
o.Remote = &Remote
}
if RemovedSkillIds, ok := ConversationmetricstopicconversationmetricrecordMap["removedSkillIds"].([]interface{}); ok {
RemovedSkillIdsString, _ := json.Marshal(RemovedSkillIds)
json.Unmarshal(RemovedSkillIdsString, &o.RemovedSkillIds)
}
if Reoffered, ok := ConversationmetricstopicconversationmetricrecordMap["reoffered"].(bool); ok {
o.Reoffered = &Reoffered
}
if RequestedLanguageId, ok := ConversationmetricstopicconversationmetricrecordMap["requestedLanguageId"].(string); ok {
o.RequestedLanguageId = &RequestedLanguageId
}
if RequestedRoutingSkillIds, ok := ConversationmetricstopicconversationmetricrecordMap["requestedRoutingSkillIds"].([]interface{}); ok {
RequestedRoutingSkillIdsString, _ := json.Marshal(RequestedRoutingSkillIds)
json.Unmarshal(RequestedRoutingSkillIdsString, &o.RequestedRoutingSkillIds)
}
if RequestedRoutings, ok := ConversationmetricstopicconversationmetricrecordMap["requestedRoutings"].([]interface{}); ok {
RequestedRoutingsString, _ := json.Marshal(RequestedRoutings)
json.Unmarshal(RequestedRoutingsString, &o.RequestedRoutings)
}
if RoomId, ok := ConversationmetricstopicconversationmetricrecordMap["roomId"].(string); ok {
o.RoomId = &RoomId
}
if RoutingPriority, ok := ConversationmetricstopicconversationmetricrecordMap["routingPriority"].(float64); ok {
RoutingPriorityInt := int(RoutingPriority)
o.RoutingPriority = &RoutingPriorityInt
}
if RoutingRing, ok := ConversationmetricstopicconversationmetricrecordMap["routingRing"].(float64); ok {
RoutingRingInt := int(RoutingRing)
o.RoutingRing = &RoutingRingInt
}
if SelectedAgentId, ok := ConversationmetricstopicconversationmetricrecordMap["selectedAgentId"].(string); ok {
o.SelectedAgentId = &SelectedAgentId
}
if SelectedAgentRank, ok := ConversationmetricstopicconversationmetricrecordMap["selectedAgentRank"].(float64); ok {
SelectedAgentRankInt := int(SelectedAgentRank)
o.SelectedAgentRank = &SelectedAgentRankInt
}
if SelfServed, ok := ConversationmetricstopicconversationmetricrecordMap["selfServed"].(bool); ok {
o.SelfServed = &SelfServed
}
if SessionDnis, ok := ConversationmetricstopicconversationmetricrecordMap["sessionDnis"].(string); ok {
o.SessionDnis = &SessionDnis
}
if SessionId, ok := ConversationmetricstopicconversationmetricrecordMap["sessionId"].(string); ok {
o.SessionId = &SessionId
}
if StationId, ok := ConversationmetricstopicconversationmetricrecordMap["stationId"].(string); ok {
o.StationId = &StationId
}
if TeamId, ok := ConversationmetricstopicconversationmetricrecordMap["teamId"].(string); ok {
o.TeamId = &TeamId
}
if UsedRouting, ok := ConversationmetricstopicconversationmetricrecordMap["usedRouting"].(string); ok {
o.UsedRouting = &UsedRouting
}
if UserId, ok := ConversationmetricstopicconversationmetricrecordMap["userId"].(string); ok {
o.UserId = &UserId
}
if WaitingInteractionCounts, ok := ConversationmetricstopicconversationmetricrecordMap["waitingInteractionCounts"].([]interface{}); ok {
WaitingInteractionCountsString, _ := json.Marshal(WaitingInteractionCounts)
json.Unmarshal(WaitingInteractionCountsString, &o.WaitingInteractionCounts)
}
if WrapUpCode, ok := ConversationmetricstopicconversationmetricrecordMap["wrapUpCode"].(string); ok {
o.WrapUpCode = &WrapUpCode
}
if ProposedAgents, ok := ConversationmetricstopicconversationmetricrecordMap["proposedAgents"].([]interface{}); ok {
ProposedAgentsString, _ := json.Marshal(ProposedAgents)
json.Unmarshal(ProposedAgentsString, &o.ProposedAgents)
}