Should auto-responses for the "open" state only be added when the report has been sent? [5hr]

[davea]

Issue

When working through some stuck Hackney reports I noticed that their auto-response template for acknowledging reports was being added as soon as a report was confirmed and not when it was sent. Their message references a specific resolution timeframe, which could be confusing to users as the council hadn't actually received the report in that time window.

Perhaps this type of auto-response should only be added at the point the report is successfully sent.

Work required

• Review all existing auto-response templates to check whether any changes might cause an issue
• Move code for triggering auto-responses to after report being sent
• Fix any tests that are broken and that new functionality is testing and working as expected