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[BUG] unable to import contacts #768

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Eike17 opened this issue Mar 1, 2022 · 6 comments
Closed

[BUG] unable to import contacts #768

Eike17 opened this issue Mar 1, 2022 · 6 comments

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@Eike17
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Eike17 commented Mar 1, 2022

Description

I am unalbe to import my Contacts in Axolotl. I tried to select one or two contacts from my contacts at the phone. I also tried to import a .vcf-File. Axolotl shows the message "Kontakte werden importiert, komm später zurück" ("importing contacts, come back later).

Steps to Reproduce

  1. Open Axolotl
  2. Navigate to "contacts"
  3. Select "Import Contacts"
  4. Either select contacts-App or Filemanager
  5. Select Contacts in contacts-App or select .vcf File in Filemanager
  6. Message "Kontakte werden importiert, komm später zurück" ("importing contacts, come back later).

Expected behavior: See and use my contacts

Actual behavior: No contacts in Axolotl

Versions

Axolotl Beta 1.1.0

Device

Volla Phone with Ubuntu (OTA-22)

Link to Debug Log

application-click-textsecure.nanuc_textsecure_1.1.0.log

@MoemUT
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MoemUT commented Mar 18, 2022

I had this same problem, and it was easy to solve. It turned out a file named contacts.yml was corrupted in a very specific way: for one contact, there was a name listed where a telephone number should have been. I deleted that contact, saved the file, and from then on it was possible for me to import and add contacts again.
So give it a try.

@Eike17
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Eike17 commented Mar 19, 2022

Thanks @MoemUT ! I cleaned my contacts.yml, now I have a few contacts imported. I had about 400+ Contacts. I reduced it to nearly 10, my "signal"-contacts. So i still don't know which contact entry was the problem. It would be helpful to know which contact is corrupt.

@MoemUT
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MoemUT commented Mar 19, 2022

Do you have a backup of the file? If you do, check it to see whether there is any contact that has anything in the "tel:" field that is not clearly a telephone number, or is formatted wrong (spaces? hyphens? the wrong number of digits?)

Keep in mind that the contacts need to be on Signal or you can't (shouldn't) add them in Axolotl.

Also I don't think the contact was already inherently corrupt in my Contacts app. I believe that the corruption happened during an attempt to add them to Axolotl.

@S1C1C1
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S1C1C1 commented Jul 6, 2022

I am seeing the same issue. I cannot import any contacts on my phone - ubports pixel 3a

@digbyf
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digbyf commented Sep 12, 2022

On a one plus one, unable to import contacts.. solution for me was export contacts to vcf file then import via file manager..

@nanu-c
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nanu-c commented Feb 13, 2023

see #897

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