[Bug]: Lost Metric Windows

[Bullote]

Bug description

Since the agent version update on Monday night all our windows metrics have stopped working, the same happens with the functions even though they are activated. We have updated all the agents as of today but everything remains the same.

Expected behavior

That everything works as before the update

Steps to reproduce

1. nothing

Installation method

kickstart.sh

System info

/etc/lsb-release:DISTRIB_ID=Ubuntu
/etc/lsb-release:DISTRIB_RELEASE=22.04
/etc/lsb-release:DISTRIB_CODENAME=jammy
/etc/lsb-release:DISTRIB_DESCRIPTION="Ubuntu 22.04.2 LTS"
/etc/os-release:PRETTY_NAME="Ubuntu 22.04.2 LTS"
/etc/os-release:NAME="Ubuntu"
/etc/os-release:VERSION_ID="22.04"
/etc/os-release:VERSION="22.04.2 LTS (Jammy Jellyfish)"
/etc/os-release:VERSION_CODENAME=jammy
/etc/os-release:ID=ubuntu
/etc/os-release:ID_LIKE=debian
/etc/os-release:UBUNTU_CODENAME=jammy

Netdata build info

Version: netdata v1.39.0-89-nightly
Configure options:  '--build=x86_64-linux-gnu' '--includedir=${prefix}/include' '--mandir=${prefix}/share/man' '--infodir=${prefix}/share/info' '--disable-option-checking' '--disable-silent-rules' '--libdir=${prefix}/lib/x86_64-linux-gnu' '--libexecdir=${prefix}/lib/x86_64-linux-gnu' '--disable-maintainer-mode' '--prefix=/usr' '--sysconfdir=/etc' '--localstatedir=/var' '--libdir=/usr/lib' '--libexecdir=/usr/libexec' '--with-user=netdata' '--with-math' '--with-zlib' '--with-webdir=/var/lib/netdata/www' '--disable-dependency-tracking' 'build_alias=x86_64-linux-gnu' 'CFLAGS=-g -O2 -ffile-prefix-map=/usr/src/netdata=. -fstack-protector-strong -Wformat -Werror=format-security' 'LDFLAGS=-Wl,-Bsymbolic-functions -Wl,-z,relro' 'CPPFLAGS=-Wdate-time -D_FORTIFY_SOURCE=2' 'CXXFLAGS=-g -O2 -ffile-prefix-map=/usr/src/netdata=. -fstack-protector-strong -Wformat -Werror=format-security'
Install type: binpkg-deb
    Binary architecture: x86_64
    Packaging distro:  
Features:
    dbengine:                   YES
    Native HTTPS:               YES
    Netdata Cloud:              YES 
    ACLK:                       YES
    TLS Host Verification:      YES
    Machine Learning:           YES
    Stream Compression:         YES
    HTTPD (h2o):                YES
Libraries:
    protobuf:                YES (system)
    jemalloc:                NO
    JSON-C:                  YES
    libcap:                  NO
    libcrypto:               YES
    libm:                    YES
    tcalloc:                 NO
    zlib:                    YES
Plugins:
    apps:                    YES
    cgroup Network Tracking: YES
    CUPS:                    YES
    debugfs:                 YES
    EBPF:                    YES
    IPMI:                    YES
    NFACCT:                  YES
    perf:                    YES
    slabinfo:                YES
    Xen:                     NO
    Xen VBD Error Tracking:  NO
Exporters:
    AWS Kinesis:             NO
    GCP PubSub:              NO
    MongoDB:                 NO
    Prometheus Remote Write: YES
Debug/Developer Features:
    Trace Allocations:       NO

Additional info

No response

[tkatsoulas]

Hello @Bullote, could you double down on the configurations of the Agent about the Windows machines you are monitoring? Are they still there/active?

[ilyam8]

@Bullote and please show

• ls -l /usr/libexec/netdata/plugins.d/
• dpkg -l | grep netdata

[Bullote]

Hi, this is

…

-rwxr-xr-x 1 root netdata 4873 jun 2 00:19 acl.sh -rwxr-xr-x 1 root netdata 154 jun 2 00:19 alarm-email.sh -rwxr-xr-x 1 root netdata 142068 jun 2 00:19 alarm-notify.sh -rwxr-xr-x 1 root netdata 2143 jun 2 00:19 alarm.sh -rwxr-xr-x 1 root netdata 301 jun 2 00:19 alarm-test.sh -rwxr-xr-x 1 root netdata 8076 jun 2 00:19 anonymous-statistics.sh -rwxr-xr-x 1 root netdata 21691 jun 2 00:19 cgroup-name.sh -rwsr-x--- 1 root netdata 742240 jun 2 00:19 cgroup-network -rwxr-xr-x 1 root netdata 8768 jun 2 00:19 cgroup-network-helper.sh drwxr-xr-x 2 root netdata 81920 may 31 06:57 ebpf.d -rwxr-xr-x 1 root netdata 2139 jun 2 00:19 get-kubernetes-labels.sh -rwxr-xr-x 1 root netdata 7318 jun 2 00:19 health-cmdapi-test.sh -rwxr-xr-x 1 root netdata 5380 jun 2 00:19 ioping.plugin -rwxr-xr-x 1 root netdata 6860 jun 2 00:19 loopsleepms.sh.inc -rwxr-xr-x 1 root netdata 11020 jun 2 00:19 request.sh -rwxr-xr-x 1 root netdata 22259 jun 2 00:19 system-info.sh -rwxr-xr-x 1 root netdata 7334 jun 2 00:19 tc-qos-helper.sh -rwxr-xr-x 1 root netdata 2903 jun 2 00:19 template_dim.sh

[Bullote]

ii netdata 1.39.0-89-nightly amd64 real-time charts for system monitoring
ii netdata-repo-edge 2-1 all Configuration for the official Netdata Edge package repository.

[ilyam8]

@Bullote can you do the following, it should fix the problem:

apt-get update
apt-get install netdata-ebpf-code-legacy netdata-plugin-apps netdata-plugin-debugfs netdata-plugin-ebpf netdata-plugin-go netdata-plugin-pythond
systemctl restart netdata

[Bullote]

Fixed

Thank you so much

[netdata-community-bot]

This issue has been mentioned on the Netdata Community Forums. There might be relevant details there:

https://community.netdata.cloud/t/missing-statistics-like-users/4231/2

[netdata-community-bot]

This issue has been mentioned on the Netdata Community Forums. There might be relevant details there:

https://community.netdata.cloud/t/nvidia-smi-stopped-reporting-missing-python-d-plugin-file/4221/6