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CTI: possibility of calling even having the device offline #5988

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tonyco97 opened this issue Apr 15, 2021 · 3 comments
Closed

CTI: possibility of calling even having the device offline #5988

tonyco97 opened this issue Apr 15, 2021 · 3 comments
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bug A defect of the software nethcti Relative to NethCTI client or server verified All test cases were verified successfully

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@tonyco97
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Steps to reproduce

This problem occurs if you have no connected devices on your cti user or they are offline.

  • Connect on https://nethvoice.nethesis.it/cti
  • Try placing yourself in any online contact within the operator panel
  • Try placing the mouse over the call button. The mouse will change the pointer icon
  • Try placing yourself in any online contact within the operator panel
  • At the top right of the user pane, a drop-down menu containing the summary of the devices will be visible and clickable, but it will not be possible to call
  • Try positioning yourself in the call history summary box on the right
  • By positioning yourself on the name of the called user, a popup will come out containing the data of the called user, which, however, cannot be recalled

Expected behavior

In case a CTI user has all of their devices offline or not configured, delete all mouse pointer changes and summary popups in the history panel on the right of the page.

@tonyco97 tonyco97 added the bug A defect of the software label Apr 15, 2021
@alepolidori alepolidori added the nethcti Relative to NethCTI client or server label Apr 15, 2021
@tonyco97 tonyco97 changed the title CTI: fixed tooltip and pointer if device is missing or offline CTI: possibility of calling even having the device offline Apr 15, 2021
@tonyco97
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tonyco97 commented Apr 27, 2021

These fixes have been applied to:

  • Oppanel.
  • Missed calls in queue.
  • In the address book, for all three types of research (by company, by person or the complete one).
  • In the call history.
  • In the rightbar.

@alepolidori alepolidori added the testing Packages are available from testing repositories label Apr 27, 2021
@nethbot
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nethbot commented Apr 28, 2021

in 7.9.2009/nethesis-testing:

  • nethcti3-3.24.0-1.3.g56cb042.ns7.noarch.rpm x86_64

@andrea-marchionni andrea-marchionni removed their assignment Apr 28, 2021
@andrea-marchionni andrea-marchionni added verified All test cases were verified successfully and removed testing Packages are available from testing repositories labels Apr 28, 2021
@nethbot
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nethbot commented Apr 28, 2021

in 7.9.2009/nethesis-updates:

  • nethcti3-3.24.1-1.ns7.noarch.rpm x86_64

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Labels
bug A defect of the software nethcti Relative to NethCTI client or server verified All test cases were verified successfully
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