user-settings-authentication.mdx

title	tags	metaDescription	redirects	freshnessValidatedDate
Authenticate your New Relic mobile app account	Mobile apps New Relic mobile apps Authentication and alerts	How to add and remove users from the New Relic mobile app, and what they need to do to authenticate.	/docs/apps-for-new-relic/ios-user-settings-and-authentication /docs/ios/ios-user-settings-and-authentication /docs/new-relic-ios-app/ios-user-settings-and-authentication /docs/mobile-apps/new-relic-ios-app/features/ios-user-settings-and-authentication /docs/mobile-apps/new-relic-ios-app/features/ios-user-settings-authentication /docs/mobile-monitoring/new-relic-mobile-apps/mobile-app-features/ios-user-settings-authentication /docs/mobile-monitoring/new-relic-mobile-apps/mobile-app-features/android-authentication /docs/mobile-apps/new-relic-android-app/features/android-authentication /docs/apps-for-new-relic/android-authentication /docs/new-relic-android-app/android-authentication /docs/mobile-monitoring/new-relic-mobile-apps/mobile-app-features/user-settings-authentication /docs/mobile-apps/new-relic-mobile-apps/authentication-alerts/user-settings-authentication /docs/mobile-apps/authentication-alerts/user-settings-authentication	never

import mobileappsUser from 'images/mobile-apps_icon_user.webp'

This explains how to authenticate your New Relic mobile app account, and how to add users to or remove them from your mobile device.

User authentication [#authentication]

Depending on your New Relic account, additional installation or authentication steps may be required when you install the New Relic mobile app.

  <th>
    <DoNotTranslate>**Additional requirements**</DoNotTranslate>
  </th>
</tr>

  <td>
    If you do not already have a New Relic account:

    1. From your desktop web browser, [create a New Relic account](https://newrelic.com/signup).
    2. [Install your application](/docs/site/installing-the-agent) with the appropriate New Relic agent.

       As part of new account setup, you will receive an email with a password reset link. The password reset link expires after 20 minutes for mobile apps.
  </td>
</tr>

<tr>
  <td>
    Existing New Relic users
  </td>

  <td>
    No additional requirements; your applications, hosts, and key transactions automatically appear after you sign in.
  </td>
</tr>

<tr>
  <td>
    Users with New Relic partner accounts
  </td>

  <td>
    Depending on the partner, you may need to complete a different [authentication process](/docs/ios/ios-with-partners).

    <DoNotTranslate>**Azure Store users:**</DoNotTranslate> Due to the deep integration between Azure Storefront and New Relic, Azure Storefront users cannot access their accounts on the New Relic Android or iOS apps.
  </td>
</tr>

<tr>
  <td>
    Users with SAML-SSO enabled accounts
  </td>

  <td>
    When you sign in to the New Relic mobile app, your session automatically redirects to your web browser. From there you can sign in to your New Relic SAML-SSO account.

    If you see any errors when using SAML-SSO accounts on your mobile device, verify that you are able to sign in to <DoNotTranslate>**[one.newrelic.com](https://one.newrelic.com/all-capabilities)**</DoNotTranslate> with a desktop web browser.

    * If no, contact your administrator.
    * If yes, get support at [support.newrelic.com](https://support.newrelic.com).
  </td>
</tr>

**New Relic account**
New users

User settings [#iphone-settings]

After you sign in, all New Relic accounts and applications associated with the user appear automatically.

Follow the procedure for your mobile device.

<table>
  <thead>
    <tr>
      <th style={{ width: "200px" }}>
        <DoNotTranslate>**Mobile device**</DoNotTranslate>
      </th>

      <th>
        <DoNotTranslate>**To sign in to the app with an additional user name:**</DoNotTranslate>
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        Android
      </td>

      <td>
        To switch users:

        1. Log out from the Android device: <DoNotTranslate>**Main menu > (selected username) > Logout > Confirm**</DoNotTranslate>.
        2. Log in with a new account.
      </td>
    </tr>

    <tr>
      <td>
        iPhone
      </td>

      <td>
        1. From the app menu, select your account name, then select the <DoNotTranslate>**Users**</DoNotTranslate> menu.
        2. From the <DoNotTranslate>**Users**</DoNotTranslate> menu, select the plus <Icon name="fe-plus-circle"/> icon.
        3. Sign in with the additional username.
      </td>
    </tr>

    <tr>
      <td>
        iPad
      </td>

      <td>
        1. To access the <DoNotTranslate>**Users**</DoNotTranslate> menu: Select the user icon <img style={{ width: '25px', height: '24px'}} class="inline" title="icon-ios-app-user" alt="icon-ios-app-user" src={mobileappsUser}/> or slide right.
        2. From the <DoNotTranslate>**Users**</DoNotTranslate> menu, select the plus <Icon name="fe-plus-circle"/> icon.
        3. Sign in with the additional username.
      </td>
    </tr>
  </tbody>
</table>

<Collapser id="switch-accounts" title="Switch between accounts"

To switch between accounts associated with your username:

1. From the <DoNotTranslate>**Users**</DoNotTranslate> menu, select the user name.
2. Select the account name.

<Collapser id="Remove a username" title="Remove or re-add a user name"

To remove a specific username from this device:

1. From the <DoNotTranslate>**Users**</DoNotTranslate> menu, select <DoNotTranslate>**Logout**</DoNotTranslate>.
2. To remove a user from this device, select the user's red minus <Icon style={{color: 'red'}} name="fe-minus-circle"/>
   icon.
3. Select the user's <DoNotTranslate>**Log out**</DoNotTranslate> icon.

   To add a user again, sign in with that username again.