Heroku H12 request timeout not always appearing

[International]

Heroku limits response time from an application to 30 seconds. I noticed that if something takes longer than 30 seconds ( like a 3rd party API ), in a lot of cases, I cannot see those transactions in NewRelic. Therefore, sometimes when the H12 errors happen, I cannot rely on NewRelic to tell me what exactly caused the error. Is there any configuration setting I could make, or an accepted solution for this problem?

Thank you!

[benweint]

Hi @International - this is a tricky issue, especially because there are sometimes multiple different timeout mechanisms in play, but the best known solution is described in this StackOverflow answer. Give those steps a try, and feel free to open a (support ticket)[http://support.newrelic.com] or post on our forum if you need more help.

Cheers!
Ben

[International]

Thank you Ben!