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Add supportability metric for agent version #2627

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ohinton opened this issue May 8, 2024 · 2 comments
Open

Add supportability metric for agent version #2627

ohinton opened this issue May 8, 2024 · 2 comments
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community To tag external issues and PRs submitted by the community feature request To tag feature request after Hero Triage for PM to disposition GTSE Issue associated with a previously logged support escalation jul-sep qtr Represents proposed work item for the Jul-Sep quarter

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@ohinton
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ohinton commented May 8, 2024

Is your feature request related to a problem? Please describe.

When a customer reports an issue in a support case, a troubleshooting step I take when supporting the .NET agent is to go the application's Metric Explorer view in order to check if the customer's issue might be related to an agent version change in the past.

For example, the .NET agent has a supportability metric that looks like this:
Supportability/AgentVersion/[AGENT VERSION]

Currently an application's environment page only displays the current agent version being reported, and there is not an easy way to see past agent versions and when an agent version was changed.

It is helpful to have evidence of an agent version change around the time an issue is described as happening, because sometimes customers are not aware that an agent change happened.

Feature Description

Add a supportability metric for the agent version, which can be viewed in the Metric Explorer and used for as a resource when troubleshooting customer issues.

Priority

Nice to Have

@ohinton ohinton added the feature request To tag feature request after Hero Triage for PM to disposition label May 8, 2024
@workato-integration
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@github-actions github-actions bot added the community To tag external issues and PRs submitted by the community label May 8, 2024
@kaylareopelle kaylareopelle added the GTSE Issue associated with a previously logged support escalation label May 8, 2024
@kaylareopelle
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Thank you, @ohinton!

Looking at Angler, Java has a similar metric: Supportability/Java/AgentVersion/<version>

Mobile has similar metrics for Android and IOS:
Supportability/Mobile/AgentVersion/AndroidAgent/<version>
Supportability/Mobile/AgentVersion/iOSAgent/<version>

I don't see similar metrics for Python, Node, Go, or PHP in Angler.

We may want to consider an agent spec update as part of this change to provide the metric consistently across all language agents.

@kaylareopelle kaylareopelle added the jul-sep qtr Represents proposed work item for the Jul-Sep quarter label May 28, 2024
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Labels
community To tag external issues and PRs submitted by the community feature request To tag feature request after Hero Triage for PM to disposition GTSE Issue associated with a previously logged support escalation jul-sep qtr Represents proposed work item for the Jul-Sep quarter
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