[Bug]: Legacy Desktop Client crashes and doesn't sync files on MacOS Big Sur 11.7.10 #6179

SophieTamara · 2023-10-29T06:34:14Z

⚠️ Before submitting, please verify the following: ⚠️

This is a bug, not a question or a configuration issue.
This issue is not already reported on Github (I've searched it).
Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
I agree to follow Nextcloud's Code of Conduct

Bug description

I updated Nextcloud Client on my Mac OS, but it happens that the new Nextcloud version is not compatible with my OS (which is Big Sur 11.7.10, and I am not able to download a newer OS as my mac is from 2013 and considered obsolete by Apple). So I downloaded and installed the Legacy version of Nextcloud Client for older Mac OS, but it is not working. The app opens for like 5 seconds, and then crashes. It just shows a grey NC icon in the top bar which turns into the green check mark and then disappears. Nothing is being synced on the nextcloud server during these few seconds. I had just enough time to copy a few logs before the app crash, see below.

Steps to reproduce

Download Legacy NC Client for Mac OS (make sure your Mac OS is Big Sur 11)
Change Mac security settings to allow the installation of the package as it is consider unsafe by Apple.
Install the Client
Go in Application and open Nextcloud app
Notice that it crashes after a few seconds

Expected behavior

When opening NC client, it should remain open, with the icon active in the top bar, and I should be able to access its settings to configure the server.

Which files are affected by this bug

Documents and Notes

Operating system

Mac OS

Which version of the operating system you are running.

11.7.10

Package

Appimage

Nextcloud Server version

27.1.1

Nextcloud Desktop Client version

2.6.5.20200710-legacy

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 3.3.6 to 3.4.0)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

Default internal user-backend
LDAP/ Active Directory
SSO - SAML
Other

Nextcloud Server logs

2023-10-29 00:26:51:909 [ info nextcloud.gui.socketapi ]:	Sending SocketAPI message --> "UPDATE_VIEW:/Users/apple/Nextcloud" to SocketApiSocket(0x600001add400)
2023-10-29 00:26:51:937 [ info nextcloud.gui.application ]:	Sync state changed for folder  "https://nclood.zaclys.com/remote.php/dav/files/37072/" :  "SyncPrepare"
2023-10-29 00:26:51:938 [ info nextcloud.gui.folder ]:	*** Start syncing  "https://nclood.zaclys.com/remote.php/dav/files/37072/"  - client version 2.6.5legacy (build 20200710)
2023-10-29 00:26:51:943 [ info nextcloud.gui.folder ]:	Forbidding local discovery to read from the database
2023-10-29 00:26:51:944 [ info nextcloud.gui.folder.manager ]:	>========== Sync started for folder [Nextcloud] of account [37072@nclood.zaclys.com] with remote [https://nclood.zaclys.com/remote.php/dav/files/37072/]
2023-10-29 00:26:51:945 [ info nextcloud.sync.credentials.webflow ]:	request finished
2023-10-29 00:26:51:946 [ info nextcloud.sync.networkjob.jsonapi ]:	JsonApiJob of QUrl("https://nclood.zaclys.com/ocs/v2.php/apps/notifications/api/v2/notifications?format=json") FINISHED WITH STATUS "OK"
2023-10-29 00:26:51:946 [ warning nextcloud.sync.networkjob.jsonapi ]:	Nothing changed so nothing to retrieve - status code:  304
2023-10-29 00:26:51:946 [ warning nextcloud.gui.servernotification ]:	Status code  304  Not Modified - No new notifications.
2023-10-29 00:26:51:947 [ info nextcloud.sync.credentials.webflow ]:	request finished
2023-10-29 00:26:51:947 [ info nextcloud.sync.networkjob.jsonapi ]:	JsonApiJob of QUrl("https://nclood.zaclys.com/ocs/v2.php/cloud/activity?start=0&count=100&format=json") FINISHED WITH STATUS "OK"
2023-10-29 00:26:51:949 [ info nextcloud.sync.engine ]:	There are 9125515264 bytes available at "/Users/apple/Nextcloud/"
2023-10-29 00:26:51:949 [ info nextcloud.sync.engine ]:	Sync with existing sync journal
2023-10-29 00:26:51:950 [ info nextcloud.sync.engine ]:	"Using Qt 5.9.2 SSL library OpenSSL 1.0.2t  10 Sep 2019 on macOS 10.16"
2023-10-29 00:26:51:950 [ info nextcloud.sync.engine ]:	NOT Using Selective Sync
2023-10-29 00:26:51:951 [ info nextcloud.sync.engine ]:	#### Discovery start ####################################################
2023-10-29 00:26:51:951 [ info nextcloud.sync.engine ]:	Server "27.1.1.0" 
2023-10-29 00:26:51:952 [ info nextcloud.sync.csync.csync ]:	## Starting local discovery ##
2023-10-29 00:26:51:952 [ info nextcloud.sync.csync.updater ]:	.sync_6e39d39ff66f.db-shm excluded  (1)
2023-10-29 00:26:51:953 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes, compare: 1697655570 <-> 1697655547, etag:  <-> 65302afb14aa8, inode: 12891945539 <-> 12891945539, size: 608 <-> 0, perms: 0 <-> fd, checksum:  <->  , ignore: 0,  e2e: 
2023-10-29 00:26:51:953 [ info nextcloud.sync.csync.updater ]:	file: Recettes, instruction: INSTRUCTION_EVAL <<=
2023-10-29 00:26:51:954 [ info nextcloud.sync.csync.updater ]:	Recettes/.DS_Store excluded  (2)
2023-10-29 00:26:51:954 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Foccacia, compare: 1696303601 <-> 1696303591, etag:  <-> 651b89e790f98, inode: 12912187304 <-> 12912187304, size: 224 <-> 0, perms: 0 <-> fd, checksum:  <->  , ignore: 0,  e2e: 
2023-10-29 00:26:51:954 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Foccacia, instruction: INSTRUCTION_EVAL <<=
2023-10-29 00:26:51:954 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Foccacia/recipe.json, compare: 1696303591 <-> 1696303591, etag:  <-> abe4c1fab2f9c9b1bd149e2c693d406d, inode: 12912199844 <-> 12912199844, size: 684 <-> 684, perms: 0 <-> 9f, checksum:  <-> SHA1:a84afdfdb9e7ae9ee33feda4648d67f47da68970 , ignore: 0,  e2e: 
2023-10-29 00:26:51:954 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Foccacia/recipe.json, instruction: INSTRUCTION_NONE <<=
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Foccacia/thumb16.jpg, compare: 1696303591 <-> 1696303591, etag:  <-> 779fc111094c2f75c86d836d76d5c647, inode: 12912199846 <-> 12912199846, size: 702 <-> 702, perms: 0 <-> 9f, checksum:  <-> SHA1:9576fb5fca24684ddc5b93fe5e7a6b0618eb02d3 , ignore: 0,  e2e: 
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Foccacia/thumb16.jpg, instruction: INSTRUCTION_NONE <<=
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Foccacia/.nomedia, compare: 1696271402 <-> 1696271402, etag:  <-> 6b1c33f85057322f1d06bc81ffd5aad4, inode: 12912187305 <-> 12912187305, size: 0 <-> 0, perms: 0 <-> 9f, checksum:  <-> SHA1:da39a3ee5e6b4b0d3255bfef95601890afd80709 , ignore: 0,  e2e: 
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Foccacia/.nomedia, instruction: INSTRUCTION_NONE <<=
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Foccacia/full.jpg, compare: 1696303591 <-> 1696303591, etag:  <-> 3c1d76d1b563f16630f6317f527b7209, inode: 12912199843 <-> 12912199843, size: 511490 <-> 511490, perms: 0 <-> 9f, checksum:  <-> SHA1:1de9f287c2bec3805f7271d85d184410cd987a39 , ignore: 0,  e2e: 
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Foccacia/full.jpg, instruction: INSTRUCTION_NONE <<=
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Foccacia/thumb.jpg, compare: 1696303591 <-> 1696303591, etag:  <-> d1b7e823fd038d99c5ce3bad65757783, inode: 12912199845 <-> 12912199845, size: 9344 <-> 9344, perms: 0 <-> 9f, checksum:  <-> SHA1:e66658745082f0faab11d1a08c86105a1aac6936 , ignore: 0,  e2e: 
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Foccacia/thumb.jpg, instruction: INSTRUCTION_NONE <<=
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	 <= Closing walk for /Users/apple/Nextcloud/Recettes/Foccacia with read_from_db 0
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Pate à tartes à l_huile, compare: 1696354348 <-> 1696354298, etag:  <-> 651c4ffa4da3b, inode: 12891945555 <-> 12891945555, size: 224 <-> 0, perms: 0 <-> fd, checksum:  <->  , ignore: 0,  e2e: 
2023-10-29 00:26:51:955 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Pate à tartes à l_huile, instruction: INSTRUCTION_EVAL <<=
2023-10-29 00:26:51:956 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Pate à tartes à l_huile/recipe.json, compare: 1696354298 <-> 1696354298, etag:  <-> 5754a1a084cc766fe4714f1fd3273b8e, inode: 12912209378 <-> 12912209378, size: 922 <-> 922, perms: 0 <-> 9f, checksum:  <-> SHA1:27239dda76bc584227292b34fd49bb29bacbcad5 , ignore: 0,  e2e: 
2023-10-29 00:26:51:956 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Pate à tartes à l_huile/recipe.json, instruction: INSTRUCTION_NONE <<=
2023-10-29 00:26:51:956 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Pate à tartes à l_huile/thumb16.jpg, compare: 1696354298 <-> 1696354298, etag:  <-> dc4704e0806da6a4a948ab5246debcd0, inode: 12912209380 <-> 12912209380, size: 680 <-> 680, perms: 0 <-> 9f, checksum:  <-> SHA1:593431a1848e4fc373e8f32747ecf54222bc0218 , ignore: 0,  e2e: 
2023-10-29 00:26:51:956 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Pate à tartes à l_huile/thumb16.jpg, instruction: INSTRUCTION_NONE <<=
2023-10-29 00:26:51:956 [ info nextcloud.sync.csync.updater ]:	Database entry found for Recettes/Pate à tartes à l_huile/.nomedia, compare: 1622923354 <-> 1622923354, etag:  <-> d609f0989729d3bc5fc4856765c5fcf5, inode: 12891945556 <-> 12891945556, size: 0 <-> 0, perms: 0 <-> 9f, checksum:  <-> SHA1:da39a3ee5e6b4b0d3255bfef95601890afd80709 , ignore: 0,  e2e: 
2023-10-29 00:26:51:956 [ info nextcloud.sync.csync.updater ]:	file: Recettes/Pate à tartes à l_huile/.nomedia, instruction: INSTRUCTION_NONE <<=

Additional info

No response

Kater--S · 2023-10-30T15:05:54Z

Same here. I did the recommended update to 3.x only to learn that that version is not compatible with my macOS 11.7.10. To tell the truth, I do not know which version was successfully running before.

I then tried the legacy client 2.6.5.20200710-legacy.pkg with the same effects as described here except that is automatically restarted after each crash, in an endless loop that removes the current keyboard focus on each restart.

I also tried the earlier Nextcloud-2.6.2.20191224-legacy.pkg from the GitHub site with the same result.

After that, I found an even older Nextcloud-2.5.1.20181204.pkg (without "legacy" in its name) in my Downloads folder, downloaded March 2019. Although I assume I had this one running before, it also crashes in the same manner. So I wonder if the driver software itself is causing the problems or if it is in connection with the local configuration data, maybe after the unsuccessful 3.x update.

VimyRidge90 · 2023-11-01T02:50:42Z

Same issue here. Repeated what @Kater--S did as well and came had the same results.

thierry1769 · 2023-11-01T13:35:48Z

Same issue with macOS Big Sur 11.7.10 and Nextcloud 2.6.5.20200710-legacy
I hope a quick update will come as many people in my team can't work anymore...

HenningJ · 2023-11-01T15:01:39Z

Same here.
I now installed version 3.3.0 (not legacy) and that one seems to work. You can get it from here: https://download.nextcloud.com/desktop/releases/Mac/Installer/

thierry1769 · 2023-11-01T15:14:13Z

Same here. I now installed version 3.3.0 (not legacy) and that one seems to work. You can get it from here: https://download.nextcloud.com/desktop/releases/Mac/Installer/

Whoa thanks! Indeed it works...

resqonline · 2023-11-02T18:57:14Z

same issue here (MacOS Big Sur 11.7.10)
Thanks @HenningJ for the tipp! It works.

Kater--S · 2023-11-03T08:59:43Z

Works like a charm, thank you. I also turned off the "automatically check for updates" switch in order to not accidentally update again into a non-working version :-)

stfn-jcb · 2023-11-09T13:17:52Z

Same issue here.
I started the Nextcloud client in the terminal and got this error message before it crashed:
$ ~ /Applications/nextcloud.app/Contents/MacOS/nextcloud
2023-11-09 13:37:42:200 [ fatal default ]: ENFORCE: "allow_failure" in file /Users/builder/daily/desktop/src/common/ownsql.cpp, line 269 with message: SQLITE Prepare error
[1] 1272 abort /Applications/nextcloud.app/Contents/MacOS/nextcloud

Perhaps this will help with debugging.
I downloaded v3.10.0 from here and was able to install and run it on macOS 11.7.10.

thierry1769 · 2023-11-11T16:31:41Z

Same issue here. I started the Nextcloud client in the terminal and got this error message before it crashed: $ ~ /Applications/nextcloud.app/Contents/MacOS/nextcloud 2023-11-09 13:37:42:200 [ fatal default ]: ENFORCE: "allow_failure" in file /Users/builder/daily/desktop/src/common/ownsql.cpp, line 269 with message: SQLITE Prepare error [1] 1272 abort /Applications/nextcloud.app/Contents/MacOS/nextcloud

Perhaps this will help with debugging. I downloaded v3.10.0 from here and was able to install and run it on macOS 11.7.10.

It seems to work indeed. What about 3.10.1?

mschoettle · 2023-11-14T02:34:53Z

According to the system requirements (3.9, 3.10) 3.9 is the last version to support macOS 10.14+. 3.10 requires macOS 12+. I installed 3.9.4 and it works. Have not tried 3.10.

thierry1769 · 2023-11-14T07:24:09Z

According to the system requirements (3.9, 3.10) 3.9 is the last version to support macOS 10.14+. 3.10 requires macOS 12+. I installed 3.9.4 and it works. Have not tried 3.10.

3.10.0 works well, launch at startup and do not crash

YankeeDude · 2023-12-06T16:10:18Z

Same here. I now installed version 3.3.0 (not legacy) and that one seems to work. You can get it from here: https://download.nextcloud.com/desktop/releases/Mac/Installer/

Just installed "Nextcloud-3.3.0.pkg" on my MacBook Pro 2014 (Big Sur 11.7.10) and my Nextcloud is again synched, up & running again... thx @HenningJ !

SophieTamara added the 0. Needs triage label Oct 29, 2023

dfuhrmann mentioned this issue Nov 4, 2023

[Bug]: Autoupdate to version 3.10.1 stops working on macOS 10.15 (Catalina) #6176

Open

8 tasks

tflidd mentioned this issue Nov 5, 2023

[Bug]: Update strategy for MacOS Big Sur #6198

Open

8 tasks

joshtrichards added os: 🍎 macOS feature: 📥 install and update labels Nov 9, 2023

joshtrichards mentioned this issue Dec 26, 2023

[Bug]: Legacy version for macOS cannot be installed #6277

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[Bug]: Legacy Desktop Client crashes and doesn't sync files on MacOS Big Sur 11.7.10 #6179

[Bug]: Legacy Desktop Client crashes and doesn't sync files on MacOS Big Sur 11.7.10 #6179

SophieTamara commented Oct 29, 2023

Kater--S commented Oct 30, 2023

VimyRidge90 commented Nov 1, 2023

thierry1769 commented Nov 1, 2023

HenningJ commented Nov 1, 2023

thierry1769 commented Nov 1, 2023

resqonline commented Nov 2, 2023 •

edited

Kater--S commented Nov 3, 2023

stfn-jcb commented Nov 9, 2023

thierry1769 commented Nov 11, 2023

mschoettle commented Nov 14, 2023

thierry1769 commented Nov 14, 2023

YankeeDude commented Dec 6, 2023 •

edited

[Bug]: Legacy Desktop Client crashes and doesn't sync files on MacOS Big Sur 11.7.10 #6179

[Bug]: Legacy Desktop Client crashes and doesn't sync files on MacOS Big Sur 11.7.10 #6179

Comments

SophieTamara commented Oct 29, 2023

⚠️ Before submitting, please verify the following: ⚠️

Bug description

Steps to reproduce

Expected behavior

Which files are affected by this bug

Operating system

Which version of the operating system you are running.

Package

Nextcloud Server version

Nextcloud Desktop Client version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

Are you using an external user-backend?

Nextcloud Server logs

Additional info

Kater--S commented Oct 30, 2023

VimyRidge90 commented Nov 1, 2023

thierry1769 commented Nov 1, 2023

HenningJ commented Nov 1, 2023

thierry1769 commented Nov 1, 2023

resqonline commented Nov 2, 2023 • edited

Kater--S commented Nov 3, 2023

stfn-jcb commented Nov 9, 2023

thierry1769 commented Nov 11, 2023

mschoettle commented Nov 14, 2023

thierry1769 commented Nov 14, 2023

YankeeDude commented Dec 6, 2023 • edited

resqonline commented Nov 2, 2023 •

edited

YankeeDude commented Dec 6, 2023 •

edited