Old mails deleted on other clients still show up as unread in Mail, when opened "Not found" #8223

jancborchardt · 2023-03-14T09:31:22Z

Steps to reproduce

Use Mail a bunch as your main Mail app
Also use another mail client e.g. something on mobile
At some point see outdated mails in Mail, even indicated as unread

Expected behavior

No non-existent mails should show up in Mail, especially not indicated as unread. If the preview line can not be fetched, maybe it’s better to not show it in the message list to begin with? (It could still be loaded in later if the mail is retrieved.)

Actual behavior

The 3 mails of upgrade, activity, and invitation are actually deleted. They show up in the list without preview text line, and indicated as unread. When opening, they show "Not found":

Mail app version

Current on cloud.nc.com

Mailserver or service

No response

Operating system

No response

PHP engine version

None

Web server

None

Database

None

Additional info

No response

jancborchardt · 2023-03-14T09:32:53Z

FYI this might be related to #3049 but that issue seems broader, is old already and the discussion is too heated.

LordSandwurm · 2023-03-15T07:35:30Z

I have the same problem here. Running nextcloud 25.0.4 and mail app version 2.2.4

yankees5963 · 2023-03-27T15:07:24Z

Same issue NC 26.0.0 Mail Version 3.0.2. Docker install using MYSQL backend.

reno3131 · 2023-04-06T10:00:57Z

Here are some info from horde.log

Good email beeing fetched :

Thu, 06 Apr 2023 09:20:00 +0000
>> Connection to: imap://mail.REDACTED.TLD/
>> Server connection took 0.0018 seconds.
S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS LOGINDISABLED] Dovecot ready.
C: 1 STARTTLS
S: 1 OK Begin TLS negotiation now.
>> Command 1 took 0.0005 seconds.
>> Successfully completed TLS negotiation.
C: 2 CAPABILITY
S: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN
S: 2 OK Pre-login capabilities listed, post-login capabilities have more.
>> Command 2 took 0.0005 seconds.
C: 3 AUTHENTICATE PLAIN [INITIAL CLIENT RESPONSE (username: myself@REDACTED.TLD)]
S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft $MDNSent $Forwarded $label1)
S: * OK [PERMANENTFLAGS ()] Read-only mailbox.
S: * 16104 EXISTS
S: * 0 RECENT
S: * OK [UNSEEN 7781] First unseen.
S: * OK [UIDVALIDITY 1357574186] UIDs valid
S: * OK [UIDNEXT 29936] Predicted next UID
S: * OK [HIGHESTMODSEQ 56757] Highest
S: 5 OK [READ-ONLY] Examine completed (0.000 + 0.000 secs).
>> Command 5 took 0.0449 seconds.
>> CACHE: Retrieved messages (HICenv,HICflags,HICdate,HICdg [INBOX; 29921])
C: 6 UID FETCH 29921 (BODY.PEEK[HEADER])
S: 3 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE NOTIFY SPECIAL-USE QUOTA ACL RIGHTS=texk] Logged in
>> Command 3 took 0.006 seconds.
>> CACHE: Using the OCA\Mail\Cache\Cache storage driver.
C: 4 ENABLE QRESYNC
C: 5 EXAMINE INBOX (QRESYNC (1357574186 56757 29885:29900,29906:29918,29921,29923,29926:29930,29933:29934))
S: * ENABLED QRESYNC
S: 4 OK Enabled (0.000 + 0.000 secs).
>> Command 4 took 0.0006 seconds.
S: * 16096 FETCH (UID 29921 BODY[HEADER] {1993}
S: [LITERAL DATA: 1993 bytes]
S: )
S: 6 OK Fetch completed (0.042 + 0.000 + 0.041 secs).
>> Command 6 took 0.0426 seconds.
>> CACHE: Retrieved messages (HICenv,HICflags,HICdate,HICsize,HICstruct,HICdg [INBOX; 29921])
C: 7 UID FETCH 29921 (BODY.PEEK[HEADER])
S: * 16096 FETCH (UID 29921 BODY[HEADER] {1993}
S: [LITERAL DATA: 1993 bytes]
S: )
S: 7 OK Fetch completed (0.001 + 0.000 secs).
>> Command 7 took 0.0011 seconds.
C: 8 UID FETCH 29921 (BODY.PEEK[1] BINARY.SIZE[1] BODY.PEEK[1.MIME])
S: * 16096 FETCH (UID 29921 BODY[1] {530}
S: [LITERAL DATA: 530 bytes]
S:  BINARY.SIZE[1] 482 BODY[1.MIME] {88}
S: [LITERAL DATA: 88 bytes]
S: )
S: 8 OK Fetch completed (0.001 + 0.000 secs).
>> Command 8 took 0.001 seconds.
S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft $MDNSent $Forwarded $label1)
S: * OK [PERMANENTFLAGS ()] Read-only mailbox.
S: * 16104 EXISTS
S: * 0 RECENT
S: * OK [UNSEEN 7781] First unseen.
S: * OK [UIDVALIDITY 1357574186] UIDs valid
C: 9 UID FETCH 29921 (BODY.PEEK[2] BINARY.SIZE[2] BODY.PEEK[2.MIME])
S: * OK [UIDNEXT 29936] Predicted next UID
S: * OK [HIGHESTMODSEQ 56757] Highest
S: 5 OK [READ-ONLY] Examine completed (0.000 + 0.000 secs).
>> Command 5 took 0.0435 seconds.
S: * 16096 FETCH (UID 29921 BODY[2] {21631}
>> CACHE: Retrieved messages (HICenv,HICflags,HICdate,HICdg [INBOX; 29921])
C: 6 UID FETCH 29921 (BODY.PEEK[HEADER])
S: [LITERAL DATA: 21631 bytes]
S:  BINARY.SIZE[2] 19572 BODY[2.MIME] {87}
S: [LITERAL DATA: 87 bytes]
S: )
S: 9 OK Fetch completed (0.001 + 0.000 secs).
>> Command 9 took 0.0018 seconds.
C: 10 LOGOUT
S: * BYE Logging out
S: 10 OK Logout completed (0.000 + 0.000 secs).
>> Command 10 took 0.0007 seconds.
S: * 16096 FETCH (UID 29921 BODY[HEADER] {1993}
S: [LITERAL DATA: 1993 bytes]
S: )
S: 6 OK Fetch completed (0.042 + 0.000 + 0.041 secs).
>> Command 6 took 0.0421 seconds.
>> CACHE: Retrieved messages (HICenv,HICflags,HICdate,HICsize,HICstruct,HICdg [INBOX; 29921])
C: 7 UID FETCH 29921 (BODY.PEEK[HEADER])
S: * 16096 FETCH (UID 29921 BODY[HEADER] {1993}
S: [LITERAL DATA: 1993 bytes]
S: )
S: 7 OK Fetch completed (0.001 + 0.000 secs).
>> Command 7 took 0.0011 seconds.
C: 8 UID FETCH 29921 (BODY.PEEK[1] BINARY.SIZE[1] BODY.PEEK[1.MIME])
S: * 16096 FETCH (UID 29921 BODY[1] {530}
S: [LITERAL DATA: 530 bytes]
S:  BINARY.SIZE[1] 482 BODY[1.MIME] {88}
S: [LITERAL DATA: 88 bytes]
S: )
S: 8 OK Fetch completed (0.001 + 0.000 secs).
>> Command 8 took 0.0009 seconds.
C: 9 UID FETCH 29921 (BODY.PEEK[2] BINARY.SIZE[2] BODY.PEEK[2.MIME])
S: * 16096 FETCH (UID 29921 BODY[2] {21631}
S: [LITERAL DATA: 21631 bytes]
S:  BINARY.SIZE[2] 19572 BODY[2.MIME] {87}
S: [LITERAL DATA: 87 bytes]
S: )
S: 9 OK Fetch completed (0.001 + 0.000 secs).
>> Command 9 took 0.0019 seconds.
C: 10 LOGOUT
S: * BYE Logging out
S: 10 OK Logout completed (0.000 + 0.000 secs).
>> Command 10 took 0.0009 seconds.

Mail moved by another client on the IMAP server (unseen) :

------------------------------
>> Thu, 06 Apr 2023 09:24:09 +0000
>> Connection to: imap://mail.REDACTED.TLD/
>> Server connection took 0.0016 seconds.
S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS LOGINDISABLED] Dovecot ready.
C: 1 STARTTLS
S: 1 OK Begin TLS negotiation now.
>> Command 1 took 0.0004 seconds.
>> Successfully completed TLS negotiation.
C: 2 CAPABILITY
S: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN
S: 2 OK Pre-login capabilities listed, post-login capabilities have more.
>> Command 2 took 0.0005 seconds.
C: 3 AUTHENTICATE PLAIN [INITIAL CLIENT RESPONSE (username: myself@REDACTED.TLD)]
S: 3 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE NOTIFY SPECIAL-USE QUOTA ACL RIGHTS=texk] Logged in
>> Command 3 took 0.0062 seconds.
>> CACHE: Using the OCA\Mail\Cache\Cache storage driver.
C: 4 ENABLE QRESYNC
C: 5 EXAMINE INBOX (QRESYNC (1357574186 56757 29885:29900,29906:29918,29921,29923,29926:29930,29933:29934))
S: * ENABLED QRESYNC
S: 4 OK Enabled (0.000 + 0.000 secs).
>> Command 4 took 0.0006 seconds.
S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft $MDNSent $Forwarded $label1)
S: * OK [PERMANENTFLAGS ()] Read-only mailbox.
S: * 16104 EXISTS
S: * 0 RECENT
S: * OK [UNSEEN 7781] First unseen.
S: * OK [UIDVALIDITY 1357574186] UIDs valid
S: * OK [UIDNEXT 29936] Predicted next UID
S: * OK [HIGHESTMODSEQ 56757] Highest
S: 5 OK [READ-ONLY] Examine completed (0.000 + 0.000 secs).
>> Command 5 took 0.044 seconds.
C: 6 UID FETCH 29920 (ENVELOPE FLAGS INTERNALDATE BODY.PEEK[HEADER])
S: 6 OK Fetch completed (0.001 + 0.000 secs).
>> Command 6 took 0.0007 seconds.
C: 7 LOGOUT
S: * BYE Logging out
S: 7 OK Logout completed (0.000 + 0.000 secs).
>> Command 7 took 0.0006 seconds.

There the mail is showing as describe in the initial post.

Mail moved by another client on the IMAP server (seen) :

------------------------------
>> Thu, 06 Apr 2023 09:30:19 +0000
>> Connection to: imap://mail.REDACTED.TLD/
>> Server connection took 0.0012 seconds.
S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS LOGINDISABLED] Dovecot ready.
C: 1 STARTTLS
S: 1 OK Begin TLS negotiation now.
>> Command 1 took 0.0004 seconds.
>> Successfully completed TLS negotiation.
C: 2 CAPABILITY
S: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN
S: 2 OK Pre-login capabilities listed, post-login capabilities have more.
>> Command 2 took 0.0005 seconds.
C: 3 AUTHENTICATE PLAIN [INITIAL CLIENT RESPONSE (username: myself@REDACTED.TLD)]
S: 3 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE NOTIFY SPECIAL-USE QUOTA ACL RIGHTS=texk] Logged in
>> Command 3 took 0.0072 seconds.
>> CACHE: Using the OCA\Mail\Cache\Cache storage driver.
C: 4 ENABLE QRESYNC
C: 5 EXAMINE INBOX (QRESYNC (1357574186 56757 29885:29900,29906:29918,29921,29923,29926:29930,29933:29934))
S: * ENABLED QRESYNC
S: 4 OK Enabled (0.000 + 0.000 secs).
>> Command 4 took 0.0006 seconds.
S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft $MDNSent $Forwarded $label1)
S: * OK [PERMANENTFLAGS ()] Read-only mailbox.
S: * 16104 EXISTS
S: * 0 RECENT
S: * OK [UNSEEN 7781] First unseen.
S: * OK [UIDVALIDITY 1357574186] UIDs valid
S: * OK [UIDNEXT 29936] Predicted next UID
S: * OK [HIGHESTMODSEQ 56757] Highest
S: 5 OK [READ-ONLY] Examine completed (0.000 + 0.000 secs).
>> Command 5 took 0.0429 seconds.
C: 6 UID FETCH 29920 (ENVELOPE FLAGS INTERNALDATE BODY.PEEK[HEADER])
S: 6 OK Fetch completed (0.001 + 0.000 secs).
>> Command 6 took 0.0007 seconds.
C: 7 LOGOUT
S: * BYE Logging out
S: 7 OK Logout completed (0.000 + 0.000 secs).
>> Command 7 took 0.0006 seconds.

Message List

------------------------------
>> Thu, 06 Apr 2023 09:32:13 +0000
>> Connection to: imap://mail.REDACTED.TLD/
>> Server connection took 0.0015 seconds.
S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS LOGINDISABLED] Dovecot ready.
C: 1 STARTTLS
S: 1 OK Begin TLS negotiation now.
>> Command 1 took 0.0003 seconds.
>> Successfully completed TLS negotiation.
C: 2 CAPABILITY
S: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN
S: 2 OK Pre-login capabilities listed, post-login capabilities have more.
>> Command 2 took 0.0006 seconds.
C: 3 AUTHENTICATE PLAIN [INITIAL CLIENT RESPONSE (username: myself@REDACTED.TLD)]
S: 3 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE NOTIFY SPECIAL-USE QUOTA ACL RIGHTS=texk] Logged in
>> Command 3 took 0.006 seconds.
>> CACHE: Using the OCA\Mail\Cache\Cache storage driver.
C: 4 ENABLE QRESYNC
C: 5 STATUS INBOX (MESSAGES RECENT UIDNEXT UIDVALIDITY UNSEEN)
S: * ENABLED QRESYNC
S: 4 OK Enabled (0.000 + 0.000 secs).
>> Command 4 took 0.0007 seconds.
S: * STATUS INBOX (MESSAGES 16104 RECENT 0 UIDNEXT 29936 UIDVALIDITY 1357574186 UNSEEN 404)
S: 5 OK Status completed (0.000 + 0.000 secs).
>> Command 5 took 0.0412 seconds.
C: 6 LOGOUT
S: * BYE Logging out
S: 6 OK Logout completed (0.000 + 0.000 secs).
>> Command 6 took 0.0006 seconds.

There are the nextcloud.log relevant part (log is the same for seen and unseen mail)

tail -f nextcloud.log | grep '"app":"mail"' | grep myself
{"reqId":"Tiy0ReFrAHuxQP9QbGPc","level":0,"time":"2023-04-06T09:39:34+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227883/thread","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"0pkMn539ixoGV4URODCd","level":0,"time":"2023-04-06T09:39:34+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227883/body","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"0pkMn539ixoGV4URODCd","level":0,"time":"2023-04-06T09:39:34+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227883/body","message":"findByIds in INBOX got 1 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"0pkMn539ixoGV4URODCd","level":3,"time":"2023-04-06T09:39:34+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227883/body","message":"Could not load message","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","exception":{"Exception":"OCA\\Mail\\Exception\\ServiceException","Message":"Could not load message","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/mail/lib/Controller/MessagesController.php","line":248,"function":"getImapMessage","class":"OCA\\Mail\\Service\\MailManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"getBody","class":"OCA\\Mail\\Controller\\MessagesController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1030,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/mail/lib/Service/MailManager.php","Line":187,"Previous":{"Exception":"OCP\\AppFramework\\Db\\DoesNotExistException","Message":"Message does not exist","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/mail/lib/Service/MailManager.php","line":181,"function":"find","class":"OCA\\Mail\\IMAP\\MessageMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Controller/MessagesController.php","line":248,"function":"getImapMessage","class":"OCA\\Mail\\Service\\MailManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"getBody","class":"OCA\\Mail\\Controller\\MessagesController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1030,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/mail/lib/IMAP/MessageMapper.php","Line":75},"message":"Could not load message","exception":{},"CustomMessage":"Could not load message"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Locking mailbox 82 for new messages sync","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Locking mailbox 82 for changed messages sync","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Locking mailbox 82 for vanished messages sync","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Running partial sync for 82","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - get all known UIDs took 0s. 6/6MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - get new messages via Horde took 0s. 6/6MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - persist new messages took 0s. 6/6MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 1 UIDs (29936) and found 1. minFetched=29936 maxFetched=29936","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - get changed messages via Horde took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:Surname NAME - Selected Tags for all messages took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:Surname NAME - Updated message  took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:Surname NAME took 0s","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - persist changed messages took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"iSeJ3vycvhBXR2iCDp9J","level":0,"time":"2023-04-06T09:39:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}

Log from a working mail :

{"reqId":"YatKqJGoYoGuIeJCwfLd","level":0,"time":"2023-04-06T09:44:35+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228210/thread","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"0j4yuN6BRRqXOhhyo7A0","level":0,"time":"2023-04-06T09:44:35+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228210/body","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"ARhQOh3SSUojOZWpC8kD","level":0,"time":"2023-04-06T09:44:35+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228210/itineraries","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"ldIUkAG0uDDmhiegSzSQ","level":0,"time":"2023-04-06T09:44:35+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228210/html","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"0j4yuN6BRRqXOhhyo7A0","level":0,"time":"2023-04-06T09:44:35+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228210/body","message":"findByIds in INBOX got 1 UIDs (29923) and found 1. minFetched=29923 maxFetched=29923","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"FEdQUOOr3rdHykbtzqEa","level":0,"time":"2023-04-06T09:44:36+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228210/attachment/1.2","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"ldIUkAG0uDDmhiegSzSQ","level":0,"time":"2023-04-06T09:44:36+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228210/html","message":"findByIds in INBOX got 1 UIDs (29923) and found 1. minFetched=29923 maxFetched=29923","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"FOMhMHvHA089lJVl18AG","level":0,"time":"2023-04-06T09:44:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227944/thread","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"jdahZvjxd5mTN3SqLfNy","level":0,"time":"2023-04-06T09:44:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227944/body","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"73JFYmAkgx6UzAkOOXKr","level":0,"time":"2023-04-06T09:44:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227944/html","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"XT9hkwVaGj2enTZxLBkr","level":0,"time":"2023-04-06T09:44:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227944/itineraries","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"jdahZvjxd5mTN3SqLfNy","level":0,"time":"2023-04-06T09:44:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227944/body","message":"findByIds in INBOX got 1 UIDs (29921) and found 1. minFetched=29921 maxFetched=29921","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"73JFYmAkgx6UzAkOOXKr","level":0,"time":"2023-04-06T09:44:47+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/227944/html","message":"findByIds in INBOX got 1 UIDs (29921) and found 1. minFetched=29921 maxFetched=29921","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"E5xmC2438zvAAjIotbFs","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/thread","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"SrpT64mhmc1dGOdKzyCC","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/avatars/url/internal%40REDACTED.TLD","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"uefOF4Fycd2Gq162KBoL","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/body","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"uefOF4Fycd2Gq162KBoL","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/body","message":"findByIds in INBOX got 1 UIDs (29926) and found 1. minFetched=29926 maxFetched=29926","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"OMGn738U9cWGYaCGRFFV","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/itineraries","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"OMGn738U9cWGYaCGRFFV","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/itineraries","message":"Message does not have an HTML body, can't extract itinerary info","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"OMGn738U9cWGYaCGRFFV","level":1,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/itineraries","message":"KItinerary binary adapter is not available, can't extract information","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"OMGn738U9cWGYaCGRFFV","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/itineraries","message":"Extracted 0 itinerary entries from an attachment","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"OMGn738U9cWGYaCGRFFV","level":1,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/itineraries","message":"KItinerary binary adapter is not available, can't extract information","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"OMGn738U9cWGYaCGRFFV","level":0,"time":"2023-04-06T09:44:52+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"GET","url":"/apps/mail/api/messages/228307/itineraries","message":"Reduced 0 itinerary entries to 0 entries","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Password of provisioned account is up to date","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Locking mailbox 82 for new messages sync","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Locking mailbox 82 for changed messages sync","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Locking mailbox 82 for vanished messages sync","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"Running partial sync for 82","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - get all known UIDs took 0s. 6/6MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - get new messages via Horde took 0s. 6/6MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - persist new messages took 0s. 6/6MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 1 UIDs (29936) and found 1. minFetched=29936 maxFetched=29936","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - get changed messages via Horde took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:Surname NAME - Selected Tags for all messages took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:Surname NAME - Updated message  took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:Surname NAME took 0s","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"partial sync 3:INBOX - persist changed messages took 0s. 7/7MB memory used","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}
{"reqId":"wVZCJaeirlRg5LfGsaiH","level":0,"time":"2023-04-06T09:44:54+00:00","remoteAddr":"192.168.10.169","user":"myself@REDACTED.TLD","app":"mail","method":"POST","url":"/apps/mail/api/mailboxes/82/sync","message":"findByIds in INBOX got 0 UIDs but found none","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0","version":"24.0.7.1","data":{"app":"mail"}}

Let me know if you want more, I have tons off example.

Server configuration detail

Operating system: Linux 5.4.195-1-pve #1 SMP PVE 5.4.195-1 (Wed, 13 Jul 2022 13:19:46 +0200) i686

Webserver: nginx/1.18.0 (fpm-fcgi)

Database: mysql 10.5.18

PHP version: 7.4.33

Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, sodium, cgi-fcgi, smbclient, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, geoip, gettext, gmp, iconv, igbinary, imagick, imap, intl, json, ldap, exif, msgpack, mysqli, pdo_mysql, apc, posix, readline, redis, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Phar, memcached, libsmbclient, Zend OPcache

Nextcloud version: 24.0.7 - 24.0.7.1

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

<details><summary>Signing status</summary>

Array ( [deckimportfromtrello] => Array ( [EXCEPTION] => Array ( [class] => OC\IntegrityCheck\Exceptions\InvalidSignatureException [message] => Certificate is not valid for required scope. (Requested: deckimportfromtrello, current: CN=APP_ID) )

    )


)

</details>

<details><summary>List of activated apps</summary>

Enabled:
 - accessibility: 1.10.0
 - admin_audit: 1.14.0
 - approval: 1.0.12
 - calendar: 3.5.5
 - circles: 24.0.1
 - cloud_federation_api: 1.7.0
 - collectives: 1.6.3
 - comments: 1.14.0
 - contacts: 4.2.4
 - contactsinteraction: 1.5.0
 - dashboard: 7.4.0
 - dav: 1.22.0
 - deck: 1.7.3
 - deckimportfromtrello: 1.0.2
 - federatedfilesharing: 1.14.0
 - federation: 1.14.0
 - files: 1.19.0
 - files_accesscontrol: 1.14.1
 - files_antivirus: 4.0.2
 - files_automatedtagging: 1.14.0
 - files_external: 1.16.1
 - files_fulltextsearch: 24.0.1
 - files_markdown: 2.3.6
 - files_pdfviewer: 2.5.0
 - files_retention: 1.13.2
 - files_rightclick: 1.3.0
 - files_sharing: 1.16.2
 - files_texteditor: 2.15.0
 - files_trashbin: 1.14.0
 - files_versions: 1.17.0
 - files_videoplayer: 1.13.0
 - firstrunwizard: 2.13.0
 - flow_notifications: 1.4.0
 - forms: 2.5.1
 - fulltextsearch: 24.0.0
 - fulltextsearch_elasticsearch: 24.0.1
 - groupfolders: 12.0.3
 - guests: 2.3.0
 - impersonate: 1.11.0
 - logreader: 2.9.0
 - lookup_server_connector: 1.12.0
 - mail: 1.15.1
 - nextcloud_announcements: 1.13.0
 - notifications: 2.12.1
 - oauth2: 1.12.0
 - password_policy: 1.14.0
 - privacy: 1.8.0
 - provisioning_api: 1.14.0
 - qownnotesapi: 22.10.0
 - recommendations: 1.3.0
 - richdocuments: 6.3.4
 - serverinfo: 1.14.0
 - settings: 1.6.0
 - sharebymail: 1.14.0
 - spreed: 14.0.8
 - support: 1.7.0
 - survey_client: 1.12.0
 - systemtags: 1.14.0
 - tasks: 0.14.5
 - text: 3.5.1
 - theming: 1.15.0
 - twofactor_backupcodes: 1.13.0
 - updatenotification: 1.14.0
 - user_ldap: 1.14.1
 - user_sql: 4.7.1
 - user_status: 1.4.0
 - viewer: 1.8.0
 - weather_status: 1.4.0
 - workflow_ocr: 1.24.6
 - workflowengine: 2.6.0
Disabled:
 - activity: 2.16.0
 - carnet: 0.24.6
 - encryption
 - photos: 1.6.0



</details>

<details><summary>Configuration (config/config.php)</summary>

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "web.REDACTED.TLD",
        "up.REDACTED.TLD"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/web.REDACTED.TLD\/nextcloud",
    "dbtype": "mysql",
    "version": "24.0.7.1",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "ldapIgnoreNamingRules": false,
    "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.distributed": "\\OC\\Memcache\\Memcached",
    "memcached_servers": [
        [
            "localhost",
            11211
        ]
    ],
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauth": 1,
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "587",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpsecure": "tls",
    "updater.release.channel": "stable",
    "maintenance": false,
    "theme": "",
    "loglevel": 0,
    "debug": true,
    "default_phone_region": "FR",
    "default_locale": "fr_FR",
    "trashbin_retention_obligation": "30, auto",
    "versions_retention_obligation": "auto, 30",
    "mysql.utf8mb4": true,
    "app_install_overwrite": [
        "workflow_ocr",
        "user_sql"
    ],
    "allow_local_remote_servers": true,
    "has_rebuilt_cache": true,
    "filelocking.enabled": true,
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0,
        "timeout": 0
    }
}


</details>

Cron Configuration: Array ( [backgroundjobs_mode] => cron [lastcron] => 1680774606 )

External storages: yes

REDACTED PART

Encryption: no

User-backends:

OCA\Guests\UserBackend

OC\User\Database

OCA\UserSQL\Backend\UserBackend

Talk configuration:

STUN servers

stun.nextcloud.com:443

TURN servers

no custom server configured

Signaling servers (mode: default):

no custom server configured

IMAP server is Dovecot, and it's in the same LAN.

meichthys · 2023-05-16T14:49:32Z

I'm also seeing this when connecting to a PurelyMail account via imap.
If i archive an email in PurelyMail webmail, then refresh in nextcloud, the email remains in the inbox and cannot be opened for viewing:

Relevant nextcloud log. It's likely failing since it's looking for the message in the inbox but it has already been moved to Archive.

[mail] Error: OCA\Mail\Exception\ServiceException: Could not load message at <<closure>>

0. /var/www/nextcloud/apps/mail/lib/Controller/MessagesController.php line 220
   OCA\Mail\Service\MailManager->getImapMessage()
1. /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 230
   OCA\Mail\Controller\MessagesController->getBody()
2. /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 137
   OC\AppFramework\Http\Dispatcher->executeController()
3. /var/www/nextcloud/lib/private/AppFramework/App.php line 183
   OC\AppFramework\Http\Dispatcher->dispatch()
4. /var/www/nextcloud/lib/private/Route/Router.php line 315
   OC\AppFramework\App::main()
5. /var/www/nextcloud/lib/base.php line 1056
   OC\Route\Router->match()
6. /var/www/nextcloud/index.php line 36
   OC::handleRequest()

Caused by:

OCP\AppFramework\Db\DoesNotExistException: Mail body for this mail(308) could not be loaded at <<closure>>

 0. /var/www/nextcloud/apps/mail/lib/IMAP/ImapMessageFetcher.php line 401
    OCA\Mail\IMAP\ImapMessageFetcher->loadBodyData()
 1. /var/www/nextcloud/apps/mail/lib/IMAP/ImapMessageFetcher.php line 352
    OCA\Mail\IMAP\ImapMessageFetcher->handleTextMessage()
 2. /var/www/nextcloud/apps/mail/lib/IMAP/ImapMessageFetcher.php line 205
    OCA\Mail\IMAP\ImapMessageFetcher->getPart()
 3. /var/www/nextcloud/apps/mail/lib/IMAP/MessageMapper.php line 314
    OCA\Mail\IMAP\ImapMessageFetcher->fetchMessage()
 4. <<closure>>
    OCA\Mail\IMAP\MessageMapper->OCA\Mail\IMAP\{closure}("*** sensitive parameters replaced ***")
 5. /var/www/nextcloud/apps/mail/lib/IMAP/MessageMapper.php line 315
    array_map()
 6. /var/www/nextcloud/apps/mail/lib/IMAP/MessageMapper.php line 87
    OCA\Mail\IMAP\MessageMapper->findByIds()
 7. /var/www/nextcloud/apps/mail/lib/Service/MailManager.php line 193
    OCA\Mail\IMAP\MessageMapper->find()
 8. /var/www/nextcloud/apps/mail/lib/Controller/MessagesController.php line 220
    OCA\Mail\Service\MailManager->getImapMessage()
 9. /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 230
    OCA\Mail\Controller\MessagesController->getBody()
10. /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 137
    OC\AppFramework\Http\Dispatcher->executeController()
11. /var/www/nextcloud/lib/private/AppFramework/App.php line 183
    OC\AppFramework\Http\Dispatcher->dispatch()
12. /var/www/nextcloud/lib/private/Route/Router.php line 315
    OC\AppFramework\App::main()
13. /var/www/nextcloud/lib/base.php line 1056
    OC\Route\Router->match()
14. /var/www/nextcloud/index.php line 36
    OC::handleRequest()

GET /apps/mail/api/messages/472789/body

meichthys · 2023-05-18T12:31:12Z

I've been using NC Mail for a few years now and have learned to deal with most of the issues, but this one has me temporarily using something else. The issue results in many console logs, and an inability to archive messages that show in the NC inbox but are really not there because they have already been archived by my mobile client:

It also sometimes results in an endless flurry of desktop notifications saying there are new messages in my inbox:

GretaD · 2023-06-20T13:33:23Z

I have the same scenario but i can still interact with some of the messages that got deleted

meichthys · 2023-06-20T13:38:33Z

@GretaD Yes, this is what i'm seeing. I'm able to interact with the message although the content is not visible:

GretaD · 2023-06-20T13:45:44Z

For me in same cases, the content of the message is also visible

rakekniven · 2023-06-23T10:34:03Z

Not found it says in german for all of them:

meichthys · 2023-06-28T19:54:26Z

I'm really not trying to be annoying - I promise!
Just reporting that this issue is still relevant in v3.2.3

ChristophWurst · 2023-06-28T20:05:17Z

Try #8575. We think the issue has been identified.

meichthys · 2023-06-28T20:34:03Z

@ChristophWurst I patched the changes into my instance but it doesn't seem to have fixed it for old or new emails despite reloading the page and rebooting nextcloud:

Here's the updated code in my own instance:
/var/www/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php

ChristophWurst · 2023-06-28T20:39:36Z

@meichthys check again tomorrow. The background sync (cron) has to run.

meichthys · 2023-06-28T20:50:29Z

Ok, Thanks. I did try to manually run the cron job via sudo -u www-data php /var/www/nextcloud/cron.php but maybe there's a different cron script that needs to run.

I'll check again tomorrow.

meichthys · 2023-06-30T14:44:30Z

This still seems to be an issue in v3.3.0-alpha.1

powerpaul17 · 2023-06-30T15:09:01Z

This PR has not been merged yet, which means it is not included in any release. You have to apply the patch manually and don't update because it will get overwritten again.

cnaumer · 2023-12-01T15:18:19Z

I tested again as some said it works for them. I am using Cyrus-Imapd on the same host as nextcloud. This reports QRESYNC in its capabilities but it still does not work for me.

when I refresh the INBOX I get this:

[mail] Fehlersuche: partial sync 4:INBOX - get vanished messages via Horde took 0s. 5/5MB memory used
[mail] Fehlersuche: partial sync 4:INBOX - delete vanished messages took 0s. 5/5MB memory used
...
[mail] Fehlersuche: Forcing full sync due to QRESYNC

If I can help debug this let me know.

cnaumer · 2023-12-01T15:42:48Z

As you can see the app knows there are only 3 messages but it still displays the 4th in the list.

ChristophWurst · 2023-12-01T15:46:34Z

the app knows

It's what IMAP reports on the mailbox STATUS

powerpaul17 · 2023-12-05T12:54:00Z

Unfortunately the problem still persists on my server. I patched the file manually and cleared the cache for the folders. After about 2 days it again shows old/deleted messages. 🙁 QRESYNC is enabled on the IMAP Server..

bovender · 2023-12-06T06:32:22Z

For me it sometimes works, sometimes it doesn't. I have two IMAP accounts, one is a personal Dovecot server (with QRESYNC), the other one is an Exchange IMAP server at a large university (without QRESYNC). Some deleted mails disappear from Nextcloud mail, others don't. It's unpredictable.

This is really too bad given that other solutions have absolutely no problem in handling this. Roundcube, for example. Speaking of which... https://nextcloud.com/de/blog/open-source-email-pioneer-roundcube-comes-aboard-nextcloud/ Evidently there are no plans to incorporate Roundcube into Nextcloud (in terms of web UI), however I wish they would, just like they did with Collabora Office. 2 cents.

Chartman123 · 2023-12-08T07:11:16Z

@st3iny I'm also still facing this issue after updating to the latest Mail release... :/

jakobroehrl · 2023-12-08T11:28:44Z

Still the same error when the mail was deleted by my mail app on the smartphone

Chartman123 · 2023-12-08T12:13:22Z

@jakobroehrl Are you using K-9? I think that my problems started last week when they implemented the MOVE command for IMAP operations instead of Copy and Delete.

thunderbird/thunderbird-android#7369

jakobroehrl · 2023-12-08T12:15:29Z

I use Fairmail

HLFH · 2023-12-09T05:53:39Z

Still same issue. I suppose the discussion continues there: #9048.
QRESYNC capability is enabled.

@bovender Regarding Nextcloud+Roundcube, it is working, and I have added a PR: https://github.com/rotdrop/nextcloud-roundcube/pulls, I think this integration app needs more active contributors or a take over though.
I have migrated former users of Google Workspace to Nextcloud, and they are more inclined to use Roundcube (integrated to Nextcloud) rather than Nextcloud Mail because of a few bugs like this one (despite all the good effort trying to fix it), and the thread-only view (#5913). Anyway, Nextcloud Mail is constantly improving.

st3iny · 2023-12-09T12:11:03Z

@Chartman123 Did you add your account again after the patch (or reset the cache in debug mode)? Please note that my fix only works for all mails synced after updating the mail app. Existing, broken mails can't be fixed for now, unfortunately.

If it still breaks for new emails, we need to look into it again.

The same question applies to all others that responded here as well. Additionally, it would be nice to get a list of email clients used.

So far we have seen:

K9 (Android)
FairMail (Android)
Thunderbird (Desktop)

Chartman123 · 2023-12-09T12:13:33Z

@st3iny I did a reset in debug mode before the update, then updated the app and deleted a mail in K-9 on my mobile. After that the mail was still present in Mail and couldn't be viewed/deleted there.

st3iny · 2023-12-09T12:16:35Z

@Chartman123 Thanks for clarifying. I'll install the app and see if I can get it to break, too.

bovender · 2023-12-09T15:11:45Z

I did more tests today. First I enabled debug mode and deleted the local caches for my two IMAP accounts. Then I sent mails to both accounts and deleted them with KMail and with K-9. To my surprise and great delight, all deleted mails properly disappeared from Nextcloud Mail, regardless whether debug mode was still on or after I had turned it off.

😁

Chartman123 · 2023-12-09T15:28:53Z

So it might perhaps also be related to the used server for the mailbox?

st3iny · 2023-12-09T16:11:47Z

@Chartman123 I also get the impression that it depends on the server. I just tried to reproduce your case with K-9 and a server that showed the issues before the patch. With the latest version of Mail it works fine.

So, in summary there are still some issues left. I vaguely remember that there might be some problems on our side around the \Deleted flag some clients use. Your issue could be triggered by running into a specific edge case were we sync after the flag was set but before the email is actually removed from the mailbox.

Chartman123 · 2023-12-10T01:52:36Z

@st3iny would it help you if I created a mailbox for you on our server?

st3iny · 2023-12-10T14:42:20Z

@Chartman123 Yeah, that would be great. You can send the details to firstname.lastname@nextcloud.com. (Have a look at my profile here for the names).

pneumokoniose · 2023-12-10T19:29:36Z

On my server it is completely crazy:

I have two mailboxes in Nextcloud Mail. Both mailboxes show emails that have already been deleted. After I deleted the cache, all emails disappeared with the error message "not found". But now it's getting crazy:

Other deleted emails are still displayed. But only those that have been marked as deleted on my mail server. There I don't get a "not found" error message.

If I delete the cache from mailbox 1 again, mailbox 2 is displayed correctly. But not mailbox 1.

And if I then delete the cache from mailbox 2, mailbox 2 is displayed incorrectly again, but mailbox 1 correctly.

Nextcloud 27.1.4
Mail 3.4.6
Mailserver: Postfix/dovecot

hartigdan · 2023-12-11T11:59:57Z

It seems like the Problem wasn't fixed completely. I've updated to v3.4.6 and can confirm that mails that I delete on my phone (iOS Mail App) disappear shorty after that in the Inbox of Nextcloud Mail. However, that's only the case if I have Nextcloud Mail open in the Browser. I.e. Everything that I delete while I'm not logged in to Nextcloud will still be showing up in the Inbox of Nextcloud Mail next time I log in.

bovender · 2023-12-15T11:54:50Z

that's only the case if I have Nextcloud Mail open in the Browser. I.e. Everything that I delete while I'm not logged in to Nextcloud will still be showing up in the Inbox of Nextcloud Mail next time I log in.

Same here. My experiments described above worked well because I had opened Nextcloud in the browser. In real life, I delete mails on the phone while on the go when there is no active browser window, and those deleted mails keep showing up in Nextcloud.

Githopp192 · 2023-12-18T11:08:46Z

nextcloud: 27.1.5.1

PHP 8.2.13 (fpm-fcgi) (built: Nov 21 2023 09:55:59)
Copyright (c) The PHP Group
Zend Engine v4.2.13, Copyright (c) Zend Technologies
with Zend OPcache v8.2.13, Copyright (c), by Zend Technologies

Server version: Apache/2.4.37 (Red Hat Enterprise Linux)

mail: 3.5.0

jancborchardt · 2023-12-18T12:27:29Z

@st3iny since the issue scenario described by @hartigdan and @bovender can be reproduced, should we reopen this issue? Or rather new follow-up, cc @ChristophWurst

jiriks74 · 2024-01-23T13:00:19Z

IDK why this is closed. I sill have the issue. I've archived some emails on my phone and they're still in my inbox in Nextcloud. Snappymail is without any issues. I tried to archive them again. click the button to refresh, refreshed the site itself, refreshed it without chache, cleared cache and data and opened it on another device. The stupid emails just won't disappear making my inbox utterly unusable (it was about 20-30 emails I archived).

I'd love to use this app's cool functionality (the ai tagging) but the app is slow and unusable due to phantom emails.

PS: Some emails also don't load at all. Sometimes they're blank, sometimes it says "not found", sometimes they're rendered too large and cut off. It's been like this for like 4 years.

ChristophWurst · 2024-01-23T13:16:48Z

IDK why this is closed

because there is #9168

jiriks74 · 2024-01-23T13:18:17Z

IDK why this is closed

because there is #9168

THX. I haven't found that and AFAIK it wasn't mentioned here (or is burried in the conversation).

Githopp192 · 2024-08-03T21:55:47Z

now on Nextcloud 29.0.4 - Mail app Version 3.7.6

some deleted mail from other mail applications are not removed in Mail app Version 3.7.6.

Still showing "not found"

jancborchardt added bug 1. to develop feature:mailbox-management skill:frontend Issues and PRs that require JavaScript/Vue/styling development skills labels Mar 14, 2023

reno3131 mentioned this issue Apr 6, 2023

Mails shown in Inbox are outdated/missing #3049

Open

ChristophWurst assigned st3iny Jun 13, 2023

This was referenced Jun 16, 2023

Mail shows old (deleted) e-mails #8555

Closed

Mail is not syncing #8561

Closed

st3iny added skill:backend Issues and PRs that require backend development skills 2. developing and removed skill:frontend Issues and PRs that require JavaScript/Vue/styling development skills 1. to develop labels Jun 20, 2023

st3iny mentioned this issue Jun 26, 2023

fix(sync): mailboxes not being synced due to short circuiting #8575

Merged

MarZi235 mentioned this issue Jun 3, 2024

Externally deleted emails show up in the inbox and cannot be deleted #9168

Open

sgofferj mentioned this issue Jun 7, 2024

Error when marking multiple messages as spam #9718

Open

st3iny reopened this Aug 4, 2024

Old mails deleted on other clients still show up as unread in Mail, when opened "Not found" #8223

Old mails deleted on other clients still show up as unread in Mail, when opened "Not found" #8223

Comments

jancborchardt commented Mar 14, 2023

Steps to reproduce

Expected behavior

Actual behavior

Mail app version

Mailserver or service

Operating system

PHP engine version

Web server

Database

Additional info

jancborchardt commented Mar 14, 2023

LordSandwurm commented Mar 15, 2023

yankees5963 commented Mar 27, 2023

reno3131 commented Apr 6, 2023

meichthys commented May 16, 2023

meichthys commented May 18, 2023

GretaD commented Jun 20, 2023

meichthys commented Jun 20, 2023

GretaD commented Jun 20, 2023

rakekniven commented Jun 23, 2023

meichthys commented Jun 28, 2023

ChristophWurst commented Jun 28, 2023

meichthys commented Jun 28, 2023 • edited Loading

ChristophWurst commented Jun 28, 2023

meichthys commented Jun 28, 2023

meichthys commented Jun 30, 2023

powerpaul17 commented Jun 30, 2023

cnaumer commented Dec 1, 2023

cnaumer commented Dec 1, 2023

ChristophWurst commented Dec 1, 2023

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