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Possibility to reactivate a deactivated account yourself #5

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mritzmann opened this issue Oct 24, 2018 · 1 comment
Open

Possibility to reactivate a deactivated account yourself #5

mritzmann opened this issue Oct 24, 2018 · 1 comment

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@mritzmann
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mritzmann commented Oct 24, 2018

We receive support-requests from users who have already uploaded files and set up calendar and contacts, but have not activated there account. These accounts are then automatically deactivated after a few hours, the users lose access to their own data.

I see several ways and problems:

  • I can activate the account by hand. But then I have no certainty that the e-mail address is correct.
  • I can delete the account and tell the user that they can re-register.
  • Both possibilities cause a manual overhead. The customer must actively contact us.

In my opinion it needs an option so that the user can send himself a new verify link. Maybe with a resend-email-message after a failed login. Or via password reset.

@NesooseN
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NesooseN commented Aug 3, 2020

Yes, this would be nice, we also get huge amount of time resending or approving users because of this problem.

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